Day old laptop with Win 8.1 giving blank screen at Startup

svmpua

New Member
Messages
4
I just bought a HP Laptop. I don't know the exact model number but it has the following configuration :- Intel Core-i5 4210u
1.7Ghz Processor, Nvidia 820M GPU and 4GB RAM. It came preinstalled with Windows 8.1


Now this is my problem :-

Whenever I power-up the laptop by using the power-button, I get the Windows 8 logo and than instead of the login-screen it
gives me a black screen. Its not even a black screen, the display is exactly as it is when the laptop turned off(nothing
at all on the screen). But I know that the laptop is running because the power button and caps-lock key is illuminated.
Now I have discovered that in order to get to the Login Screen, I have to manually close the lid and open it. This however does
not work every time. How can I fix it.

Please someone help me. It is a new laptop and I can't return it because I bought it from a different country.
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
I'd say use the built in recovery to restore the laptop to it's factory new state (start over). To do that we need the exact, complete model number so we can look at the Users Guide to see how to do this.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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