Laptop Keeps Switching off

Mhlikescars

New Member
Messages
19
Hi, my HP laptop keeps turning itself off. It doesn't shut down, just turns off. It isn't running out of charge according to the thing(cant think of what to call it) that shows me how much charge it has left, the charger does have to be plugged in for it to turn on again.
It also doesn't seem to be overheating.
No warning messages or anything.

When I load back it up again it takes a lot longer than usual, it's not updating.

For a bit more annoyance when it does load up Google Chrome wont start until I restart.

Not so bad if it breaks now as the warranty only has a few months left.
 

My Computer

System One

  • OS
    Windows 8.1
Most likely it is overheating. Need model number and how old the unit is.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Hi MH,
Your comment

>> the charger does have to be plugged in for it to turn on again. <<

Sounds like a hardware problem use your warrenty .

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Hi MH,
Your comment

>> the charger does have to be plugged in for it to turn on again. <<

Sounds like a hardware problem use your warrenty .

Roy
They will not have a warranty. Most are 90 days only to a year. It would be cheaper at this point to just replace it with a new unit, since OEM's are deeply slashing prices.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Mine has a 2 year warranty.
I will take it back when I can.
I would first check warranty status at HP Pavilion g6-2356sa Notebook PC support HP Pavilion g6-2356sa Notebook PC | HP® Support If it is determined not manufacturer defect. They can say no on warranty work or replacement. Had that happen with Toshiba on two laptops that had bad keyboards. The second one took over a month to get the replacement from China. They either got damaged ones, or even worse was that someone repackaged a damaged keyboard in a box and marked as new, before placing back in the parts system at the repair facility.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
It's the shop I bought it from that offers the two year warranty, they've been very good with their warranty in the past. They replaced my dad's iPad when it was well over a year old without a problem.
 

My Computer

System One

  • OS
    Windows 8.1
good ol england

Hi Broe,

Minimum warrenty here is 1 year.

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Back
Top