Audio driver stops working, system hangs at shutdown

shantisma

New Member
Messages
2
For the past few days my laptop, a Windows 8 Samsung model with Intel core i5, has been acting up for the first time since I purchased it last year. I've been away on vacation for three weeks, and have not used it during that period, so when I returned the system naturally installed itself with new updates. But ever since then, my audio driver has not worked whenever I initially booted the computer (i.e. there is no sound); interestingly, YouTube videos also refuse to load. It is only when I restart the computer, or disable then enable the driver manually, that things return to normal. Or, at least, somewhat. For when I try to shutdown the system, the computer hangs and just doesn't shutdown. It seemingly performs the processes required for it, the screen darkens, but the system does not power off. The first time I had to manually turn off the power, but last night I simply let it continue with the hope that it would shutdown eventually. It did... but only because my laptop battery ran out.

Before anyone immediately recommends System Restore, I tried that route already. No matter which restore point I used, the system told me that each restore was unsuccessful due to the possibility that my C drive was corrupt. I don't know if that's the case - certainly something is wrong - but I'm at a loss as to exactly what to do. If anyone can help me, I'd really appreciate it.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Hi shantisma and welcome! In Device Manger doe it give you the option to roll back the driver?

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Hi popeye, and thank you for the welcome! I've just checked, and unfortunately no, the option to roll back the driver is unavailable. The other options are available, though.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Back
Top