Windows 8 and 8.1 Forums

Windows 8 gremlins

  1. #1

    Windows 8 gremlins

    So ever since the developer preview came out, I have been having difficulties on my laptop with Windows 8. Namely, it was freezing randomly every few hours. A few weeks ago, temporarily switched back to Windows 7 to make sure that it wasn't a problem with my hardware. I had it freeze twice. That was my signal to get my device looked at by Best Buy before my black tie warranty expired in June. They said that the optical drive was broken and that it needed to be replaced. When I got it back, I put the consumer preview on it and soon thereafter it froze again. Since then, I have been running it in Windows 7 trying to get it to freeze again to make sure it wasn't a hardware problem that was missed. I ran all kinds of hardware diagnostics but found nothing. I still haven't had anything go wrong in Win7 which makes me worried that the Windows 8 consumer preview has something that doesn't agree with my particular hardware.

    My device is a Dell Studio XPS 1340.

    Intel P8600 2.4 GHz Core 2 Duo
    Nvidia GeForce 9400M G
    Seagate Momentus 320GB 7200rpm
    4GB of 1066MHz DDR3 RAM
    Windows 8 Consumer Preview x64

      My System SpecsSystem Spec

  2. #2

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    Well, there really is no such thing as an operating system not agreeing with hardware (but I know perfectly what you intend). True, there may be an issue to the extent that the manufacturer must create a new driver for things to work right. It's a subtle difference, but important nonetheless.

    I wouldn't mind having a look at your system info. Sometimes I find things that help. In almost all cases, I have decent suggestions regardless if they fix things or not; meaning, your system will likely end up better no matter what.

    You can type msinfo32 in the start menu then press enter. File | save on the opened screen. Zip or rar the saved file and attach to a post here.


    What you can do on your end is to install and run CPU-Z. Compare the spd tab to the memory tab to see if they agree. If not, or you aren't sure about things, you are welcome to post screenshots of those two tabs as well.

    If you find that the spd values are different, you can manually adjust your memory to be correct in the bios (if the bios allows for that).
      My System SpecsSystem Spec

  3. #3

    Ok, I ran msinfo32 and CPU-Z. Here are the results. For the SPD tab, slot 1 and 2 are identical.
    Attached Thumbnails Attached Thumbnails spd.PNG   memory.PNG  
    Attached Files
      My System SpecsSystem Spec

  4. #4

    And literally seconds after I made that post, I got an emoticon blue screen saying WHEA_UNCORRECTABLE_ERROR.
      My System SpecsSystem Spec

  5. #5

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    Quote Originally Posted by freelancer91 View Post
    And literally seconds after I made that post, I got an emoticon blue screen saying WHEA_UNCORRECTABLE_ERROR.
    That's the best thing that could have happened. Seriously. Makes things much much easier to diagnose.


    Copy the files in there to any other folder then zip them. Attach here. In the meantime, I'll check on what you've placed already.
      My System SpecsSystem Spec

  6. #6

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    You don't seem to have a video driver installed. You can auto-scan here and it will install it for you:

    Drivers - GeForce

    You can also install chipset drivers from here:

    Drivers and Downloads | Dell [United States]
      My System SpecsSystem Spec

  7. #7

    Windows 8 must store minidumps somewhere else. I couldn't find a minidump folder in C:\Windows. As for drivers, I will try to get those installed, but the damned computer keeps crashing every time I boot into Win8
      My System SpecsSystem Spec

  8. #8

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    You can boot to safe mode + networking to download and install. Keep pressing F8 while booting for the boot choice screen to show. Then choose safe mode + networking.

    Windows 8 makes logs in the same places. Do you have C:\Windows\Memory.dmp?

    Anyhow, I copied/pasted this from one of zigzag's posts:

    To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Automatically restart is unchecked. * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies). * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump. * OK your way out. * Reboot if changes have been made.

      My System SpecsSystem Spec

  9. #9

    Ok, got all of the drivers installed and will let you know if it fails again. I checked the minidump settings. I had it set to automatic restart, so perhaps that is why it didn't work. Also, it wasn't set to do a small dump. It was set to "auto".
      My System SpecsSystem Spec

  10. #10

    Posts : 37
    Windows 7

    I think that I experienced pretty much the exact same thing (I own a Dell Studio XPS 1340)... It froze, just like yours, and I (SOMETIMES) got a bluescreen - but never a successful memory dump (nor any meaningful log entries in the event log). This got me suspecting the SATA/disk-related drivers (why else would Windows not successfully dump the memory to a file?).

    But, I've never made it work (I've tried _so_ many different drivers, configurations, etc).

    Works fine on Windows 7.

      My System SpecsSystem Spec

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