Hello everyone.
I've got a problem with Windows 8.1 Single Language Edition 64-bit (English/Russian/Ukrainian), and would be grateful for some help to solve it.
First of all, I'm not a very technical person, so please forgive me if I sound like a noob about all things Windows.
When Windows 8 updated to 8.1 last year through the Store, I lost the ability to Restore and Refresh (a feature I had used several times previously).
Since then I have been using the same installation of 8.1, and it has finally become too laggy and bloated and I need desperately to Restore (files are all backed up and removed from computer, ready for Restore).
Things I have tried already:
- Found my Product Key using a keyfind program. My version of 8.1 came preintalled on the laptop, no DVD case, or e-mails with Key.
- Made a recovery USB Flash Drive (my laptop doesn't have a DVD drive). Recovery drive works when I boot from BIOS, but says it is invalid when I try to Restore.
- Tried to download an official ISO file from Microsoft, but the site says my Product Key is invalid (its not invalid).
- Tried using the Enterprise Trial ISO to Restore, and am now stuck with an expired trial copy of Enterprise.
I still have the Recovery Partition, and didn't delete it when I made the Recovery USB.
My computer is an ASUS Zenbook prime UX31A, if that's any help.
All I want is to Restore. Even if its back to Win 8. I do not understand why all options seem to be broken since the update to 8.1. It seems intentional.
I want to Restore legitimately, and use the product I bought legitimately. But if this continues I may have to seek "alternatives".
Please help, thanks!
I've got a problem with Windows 8.1 Single Language Edition 64-bit (English/Russian/Ukrainian), and would be grateful for some help to solve it.
First of all, I'm not a very technical person, so please forgive me if I sound like a noob about all things Windows.
When Windows 8 updated to 8.1 last year through the Store, I lost the ability to Restore and Refresh (a feature I had used several times previously).
Since then I have been using the same installation of 8.1, and it has finally become too laggy and bloated and I need desperately to Restore (files are all backed up and removed from computer, ready for Restore).
Things I have tried already:
- Found my Product Key using a keyfind program. My version of 8.1 came preintalled on the laptop, no DVD case, or e-mails with Key.
- Made a recovery USB Flash Drive (my laptop doesn't have a DVD drive). Recovery drive works when I boot from BIOS, but says it is invalid when I try to Restore.
- Tried to download an official ISO file from Microsoft, but the site says my Product Key is invalid (its not invalid).
- Tried using the Enterprise Trial ISO to Restore, and am now stuck with an expired trial copy of Enterprise.
I still have the Recovery Partition, and didn't delete it when I made the Recovery USB.
My computer is an ASUS Zenbook prime UX31A, if that's any help.
All I want is to Restore. Even if its back to Win 8. I do not understand why all options seem to be broken since the update to 8.1. It seems intentional.
I want to Restore legitimately, and use the product I bought legitimately. But if this continues I may have to seek "alternatives".
Please help, thanks!
My Computer
System One
-
- OS
- 8.1 Single Language Edition
- Computer type
- Tablet
- System Manufacturer/Model
- ASUS ZenBook UX31A