I support an older piece of software(vb) and am running into a lot of issues on windows 8 not seen on windows 7.
Our software installs some setting etc hkeylocalmachine >software>wow3264>our program>folders etc>>>
One of the issues is some machines seem to randomly lose their data values or revert to an older value(for example a data folder will switch from the network to the default location. Another example is a license code being deemed expired. Often a perfectly valid license will no longer be valid. The user is prompted to enter a code. If I enter a new code it still says expired..
The fix ive used which is annoying is running the program as admin and applying the license code- Normally if the user then opens the program as the user after this it will work but they will again lose the value.
Always running as admin is not really a fix because then user cant see their printers or mapped drives in windows 8. And that is something I am not really supposed to support too often. They don't want me to be their tech support.
I'm trying to grasp how this is happening, is it UAC? My guess is when the user installs it asks for admin, the users clicks ok and it installs. But then I dont understand why it works for a while and then quits.
many thanks to any links or suggestions.
Our software installs some setting etc hkeylocalmachine >software>wow3264>our program>folders etc>>>
One of the issues is some machines seem to randomly lose their data values or revert to an older value(for example a data folder will switch from the network to the default location. Another example is a license code being deemed expired. Often a perfectly valid license will no longer be valid. The user is prompted to enter a code. If I enter a new code it still says expired..
The fix ive used which is annoying is running the program as admin and applying the license code- Normally if the user then opens the program as the user after this it will work but they will again lose the value.
Always running as admin is not really a fix because then user cant see their printers or mapped drives in windows 8. And that is something I am not really supposed to support too often. They don't want me to be their tech support.
I'm trying to grasp how this is happening, is it UAC? My guess is when the user installs it asks for admin, the users clicks ok and it installs. But then I dont understand why it works for a while and then quits.
many thanks to any links or suggestions.
My Computer
System One
-
- OS
- windows7