Random restarts?

andreah1

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This just started yesterday. I updated to 8.1 a couple weeks ago, all was fine. In my updates I noticed there was an update for the graphics driver (never saw them included in windows updates before) shortly after I had updated to 8.1. Stupidly I tried to install it, forgetting that I have an nvidia geforce gt430 installed (don't need the other update, correct?). It crashed when it tried to install but computer started up fine and had been working fine the past two weeks. I only bring it up because it's the only thing different going on in the past few weeks. I looked in my update history and found this: Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics

Installation date: ‎5/‎2/‎2014 11:34 PM


Installation status: Failed


Error details: Code 80070057


Update type: Important


Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in January, 2014


More information:
Driver Information


Help and Support:
Microsoft Support

I assume it wouldn't install because of the nvidia? Anyway, is there some other setting or something going on that would make my computer randomly restart? It NEVER happens while I'm on it/using it. Seems I walk away and come back and it has gone back to the main computer screen where you have to sign in with a password to get to the start/desktop screens. I looked at my sleep setting and it was 5 minutes...would sleep make it restart? I changed it to never and hoping that will solve the problem.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
This just started yesterday.

I assume it wouldn't install because of the nvidia? Anyway, is there some other setting or something going on that would make my computer randomly restart? It NEVER happens while I'm on it/using it. Seems I walk away and come back and it has gone back to the main computer screen where you have to sign in with a password to get to the start/desktop screens. I looked at my sleep setting and it was 5 minutes...would sleep make it restart? I changed it to never and hoping that will solve the problem.

Sounds to me like you need to change your power options to "don't require password on wakeup".

Require Password.pngPower Buttons.png

Go to Control Panel>Power Options and click on Require a password on wakeup. Once you've clicked, you'll see the second page I've uploaded. Although you see that I have the radio button for "Don't require a password", you must first click on the line that says, "Change settings that are currently unavailable". Now you can click on Don't require a password. Save your changes and close the control panel.

Hopefully, this will get you back to where you were before.

Edit: Arrrggghhh! I can never get these .png files right! The smaller one on the left is the first one to look at and isn't part of the second larger one on the right. There are two pictures. Sigh . . .
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
Thanks for the tip, I went in and it's already set to "don't require a password", the computer is actually shutting down and restarting during the night which has me so frustrated as I have satellite internet and that's when I have stuff set up to download as needed because midnight to 5:30 am is "free" unmetered. I've even thought about doing a system restore but when I go back to find restore points there aren't any except for when I installed 8.1 and I don't want to do that over again. I've really made no changes (got a new router, that's it) except mistakenly trying to let windows install that graphics driver that I mentioned in the original post.
It never did this before, in fact on restarts I never used to have to sign in with a password. I'm at a loss. Would a whole system refresh help? I really hate to do that, I know it says you won't lose your files but don't I have to re-download all my programs, etc? And spending time to set everything up all over again the way I like it is tiring to think of. :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
In the power settings I see where it has that it has a power plan setting that Dell recommends and it says in the tree under hard disc, turn off hard disc after 90 minutes, is THAT my problem? I would like that set to never (only off if I turn off the computer), but it will only let me set in minutes, should I put in something like 100,000 if I can? Or there are other choices such as Balanced, High Performance or Power Saver, are one of those better? I don't want to pick one and change my settings til I'm sure that might help....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
turn off hard disc after 90 minutes, is THAT my problem?
the hdd shut down should not cause the computer to restart.if you are downloading stuff from the internet all night that would mean activity ,hdd only shuts down in 90min of inactivity
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I'm not downloading every night, in fact I would say once a week, or when there are updates, I set it for 100000 minutes and I'll see if it's still on tomorrow morning, if it is, then that's probably what's going on, I think....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
Thanks for the tip, I went in and it's already set to "don't require a password", the computer is actually shutting down and restarting during the night which has me so frustrated as I have satellite internet and that's when I have stuff set up to download as needed because midnight to 5:30 am is "free" unmetered. I've even thought about doing a system restore but when I go back to find restore points there aren't any except for when I installed 8.1 and I don't want to do that over again. I've really made no changes (got a new router, that's it) except mistakenly trying to let windows install that graphics driver that I mentioned in the original post.
It never did this before, in fact on restarts I never used to have to sign in with a password. I'm at a loss. Would a whole system refresh help? I really hate to do that, I know it says you won't lose your files but don't I have to re-download all my programs, etc? And spending time to set everything up all over again the way I like it is tiring to think of. :(

OK, do you have a screensaver set up to run? If so, there's a check box that says "On resume, display logon screen". Of course, if it's checked, it makes you type in your password.

I almost went crazy trying to figure out why my friend's system kept requiring a password on resume until someone here told me about this.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
Just looked to be sure and it's not checked so it's not that. THe computer is actually shutting down and restarting it looks to me, I walked away from it for about 3 hours and it was still on where I left it (not the start up screen, etc)when I came back which is a first for the past couple days, I'm thinking changing hard disc shut down helped but we'll see tomorrow morning....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
I would have a look at event viewer[control panel under admin tools ,computer management ] for shutdown errors
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I would have a look at event viewer[control panel under admin tools ,computer management ] for shutdown errors

+1 On That

Also suggest you go to Action Center, Maintenance and Select : View Reliability History

This will give you an idea of what's going on.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
See screen shot, there are a handful of these littered on down thru, along with other warnings, etc but nothing looked out of the ordinary besides this...Seems my computer is VERY busy during the night.snipping.JPG
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
Here's the one under maintenance, when I open the one that offers a solution it's the graphic driver update that I talked about originally not being able to install, I'm guessing because I have a nvidia installed? Every time I tried to install the update windows wants me to, it shuts down. Not sure what to do. snipping2.JPG
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
This is getting beyond my knowledge, but one more thing to check . . . maybe?

Control Panel>Windows Update>View Update History and look for any failed updates. From there, I think you'll be able to figure out what to do next to "roll back" or uninstall any failed updates.

Like you, I wondered about "Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in January, 2014" but didn't say anything. I just couldn't figure out why Windows Update would try to update an nVidia card with Intel drivers.

Now, however, it occurs to me that it could be that your motherboard may have "onboard built-in graphics" which have been disabled, while an nVidia video card was added for better graphics. I do that when I build a system with a mobo that has built-in graphics.

If you would, please go back to your profile and complete your system specs, filling in every blank possible. With this information (brand/model number or self-built, video card or built-in graphics, motherboard, RAM, hard drive, etc.), those who have better hardware knowledge will be able to assist you better than shooting darts in the dark as we've been.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
The only failed update is the graphics adapter. Yes, there is an onboard graphics which came with the computer, it's just a run of the mill dell and when I get a chance tomorrow I will do as you asked.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
Would you happen to have a restore point from before you updated the graphics driver?
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
The only one I have is the day I installed 8.1 so won't help. My computer was still on this morning (good news) and I found this error message on the desktop, seems it's still trying to install that darn driver. What can I do to fix this, I'm not sure how to do what it asks? See screeshot: snipping3.JPG I won't be able to get to this til tonight if anyone has any suggestions today....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
I would say close the notice, remove the partially installed driver and hide the update (right click on it in Windows Update and click on Hide).
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
Forgive the stupid question but how do I remove the partially installed driver? I don't want to screw it up.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
Forgive the stupid question but how do I remove the partially installed driver? I don't want to screw it up.

No questions are stupid; only those unasked. :)

Control Panel>Windows Update>View Update History and look for any failed updates. I don't know if your failed Intel update "qualifies" as an installed update. However, take a look at the following three images and see if you can get rid of it.

Review Update History.png

Here, you'll click on 'Installed Updates' to see if you can see the failed Intel update.

Installed Updates.png

If you find the Intel failed update, select it and click on 'Uninstall an update' at the top of the page. If that doesn't work, go back to Review your update history and click on Troubleshoot problems with installing updates.

Troubleshoot.PNG

Now to see if this works properly. :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
I'll give it a whirl tonight and post my results...thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 660
    Graphics Card(s)
    nvidia geforce gt430
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