Asus laptop Win8 stuck at Resetting PC 2%, no way out!

mividaloca

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Asus laptop Win8 stuck at Resetting PC 2%, Only option is hard reset??

This laptop belongs to my Grandma (87 years old). **She did not make the recovery disk for the computer.**

I got to the Recovery options and it has been stuck at 2% for about 6 hours. Asus OEM X55C WIN8

NOTE:

Yesterday I told Grandma I would see what was wrong, but it would bug out, freeze, etc when trying to log into the administrator. The screen would go totally black and then freeze. So, the computer has shut down improperly several times.

However, it did repair the disk last night before I attempted this recovery.

Please help me shutdown and start over.:confused:
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X55C
    CPU
    Intel® Core™ i3 Processor
    Memory
    4 gb DDR3
    Graphics Card(s)
    ntegrated Intel® HD Graphics 3000/4000
Sounds like you need external boot media and start again.

Not familiar with that model, but I think there a bunch of split wims on the recovery partition.

Do you have anything to boot up ? If not, do you have another win8 x machine you can use to create boot media?

Otherwise, you will need to find win8 installation media from somewhere. I have heard Asus don't supply it.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop
Thanks for your quick reply! :)

I am in a different place now. i finally just hit the power button and shut it down. I am at the UEFI bios screen So, do I start a new thread or stay here??

*****************************
I want to boot from USb or from DVD with UBCD or Hiren's. Actually, once I get booted, from the DVD or USB, I want to run some diagnostics like: memtest and also some hard drive test, etc.

I looked here: Asus UEFI/BIOS options - How to boot from DVD? - Super User, but I only have ONE boot option: Windows boot manager , How do I get the Other options?

my boot options asus.jpg

Please let me know how to proceed from here? Thanks in advance for your help :D
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X55C
    CPU
    Intel® Core™ i3 Processor
    Memory
    4 gb DDR3
    Graphics Card(s)
    ntegrated Intel® HD Graphics 3000/4000
Try pressing the esc key during boot up. That should get you the quick boot menu. If you have a bootable device connected to the PC it should show up on that screen.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Try pressing the esc key during boot up. That should get you the quick boot menu. If you have a bootable device connected to the PC it should show up on that screen.

Ok, Grandma is on limited income. I am "fairly" computer literate up to Windows 7, but this WIN8 is a pain with all the embedded bios and fastboot and UEFI. ****EDIT*** Forgot to mention I hear a slight clicking sound when the computer is "resetting", I am 99% sure it is the hard drive.

I contacted support to see if I could get a set of recovery disks and you are correct, they do not provide them! Their Only option was to mail the laptop in for a replacement hard disk and reinstall of Windows 8. Approximate cost $200.00 :eek: or more??

I am trying to find a windows 8 repair disk, I have every repair disk except that one!

So, do I have any options to test the hard drive or run scandisk or chckdsk......by slaving it to WIN7 desktop? It has a Toshiba hard drive which lacks proper testing results (based on others experience). Any help is most appreciated.

What would you do if you were me?? I do have a Windows 7 pro key that I purchased awhile back, but never used. Any thoughts??
Thanks again!!
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X55C
    CPU
    Intel® Core™ i3 Processor
    Memory
    4 gb DDR3
    Graphics Card(s)
    ntegrated Intel® HD Graphics 3000/4000
Check the hard drive manufacturers web site for a diagnostics utility. They should have something that will make bootable media to test it with.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
seagates seatools should work on the Toshiba drive
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
x55a

Hi All,
running asus x55a see screenshot for partion details.
OEM w8 install upgraded to 8.1.

sure someone will advise as to where/what you need to do.
i also have asus backup on usb, if wim file required

roy
 

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My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Thanks Hawkman! (sorry about the delay, one of my best friends past away, I sat bedside for weeks)

Here is where I am now:

I have Windows 8 repair disk (under UEFI) in now and here are my partitions: And it is sitting at the x: in case the pic is cut off

photo.JPG

*******************

I couldn't boot into Windows when I got the computer, I got logged into User, but Windows wouldn't fully load.

Then I tried the repair and recovery via Windows 8, and got caught in a loop.

***NOTE: Then I did something dumb ::eek:

How to repair the EFI Bootloader in Windows 8 | fixedByVonnie

and followed it verbatim, including using the letter v! Which now I realize was not the correct thing to do. I need to know what i should type via the command prompt!

Now, my error is:
Can't boot
File: \EFI\MICROSOFT\BOOT\BCD
Error code: 0xc000000f

****************

So, can anyone give me the exact command I should use based on my partitions above??

I would love to be able to boot into windows 8, clean up any infections and then make the recovery. I think I don't know what I am doing with this new bios and gpt, efi, etc. HELP!

Thanks so much for your time and patience.
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X55C
    CPU
    Intel® Core™ i3 Processor
    Memory
    4 gb DDR3
    Graphics Card(s)
    ntegrated Intel® HD Graphics 3000/4000
P.S. Forgot to mention I bought disk from Neosmart which includes Gparted. But it can't auto fix, so everything has to be done thru the command prompt. I am not good at dos commands.
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X55C
    CPU
    Intel® Core™ i3 Processor
    Memory
    4 gb DDR3
    Graphics Card(s)
    ntegrated Intel® HD Graphics 3000/4000
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