I have received a new laptop from HP to replace my original purchase which turned out to have a defective keyboard. I am in the process of clearing my personal info/history from the defective computer before returning it to HP.
I have deleted all my files and have uninstalled all the programs that I installed. I also deleted the items shown in the "Desktop" directory (which were the shortcuts I created). That may have been a mistake because now I am attempting to clear the shortcut icons from the desktop, with no success! Since the files to which the shortcuts pointed have been deleted, I get a message telling me the file is no longer located in the "Desktop" directory (no kidding, I deleted it!). I can't delete them or even rename them or delete their names. I realize now that I should have deleted the shortcut icons before clearing the "Desktop" directory.
These shortcuts don't link to anything, but because their names give an indication of my personal interests, I would prefer to have them removed. I could reformat the drive, but I assume HP would like to get the machine back complete with all files that they originally supplied with it. I really don't want to do a restore and start over clearing my info.
Any suggestions?
I have deleted all my files and have uninstalled all the programs that I installed. I also deleted the items shown in the "Desktop" directory (which were the shortcuts I created). That may have been a mistake because now I am attempting to clear the shortcut icons from the desktop, with no success! Since the files to which the shortcuts pointed have been deleted, I get a message telling me the file is no longer located in the "Desktop" directory (no kidding, I deleted it!). I can't delete them or even rename them or delete their names. I realize now that I should have deleted the shortcut icons before clearing the "Desktop" directory.
These shortcuts don't link to anything, but because their names give an indication of my personal interests, I would prefer to have them removed. I could reformat the drive, but I assume HP would like to get the machine back complete with all files that they originally supplied with it. I really don't want to do a restore and start over clearing my info.
Any suggestions?
My Computer
System One
-
- OS
- windows 8.1 64
- Computer type
- Laptop
- System Manufacturer/Model
- HP Envy 17t Select
- CPU
- 4th Generation Intel Core i5-4200M
- Memory
- 6GB DDR3 (2 Dimm)
- Graphics Card(s)
- Intel HD Graphics
- Browser
- Internet Explorer
- Antivirus
- McAvee