WhaleTrain
New Member
- Messages
- 2
Hi guys, as the title suggests I am unable to download Windows 8 media via the provided Microsoft setup. I have contacted Microsoft on multiple occasions with multiple agents connecting to my computer via a remote connection and have been unable to fix the problem. They had the cheek to offer me a £65 Guaranteed Fix which from what I saw with the technicians put me right off.
Upon giving the licence key I have to Microsoft agents, everyone stated that my key was fine, with no problems. Once I enter my key I get "We can't connect right now. Please check your internet connection and try again.". The ironic thing is, my internet connection is fine and the license key apparently checks out ok. It's really frustrating not being able to download the Windows 8 media nor find an alternative direct download like Windows 7 from Digital River.
Again, I have a legitimate key so I can't see what the problem is. My time/date has been set multiple times via the internet so I can't see this being an issue. I've tried to download, not activate to be clear, via another machine and I am given the same error. Every technician has tried a cold boot with services and applications disabled. I have provided a screenshot for further support.
Upon giving the licence key I have to Microsoft agents, everyone stated that my key was fine, with no problems. Once I enter my key I get "We can't connect right now. Please check your internet connection and try again.". The ironic thing is, my internet connection is fine and the license key apparently checks out ok. It's really frustrating not being able to download the Windows 8 media nor find an alternative direct download like Windows 7 from Digital River.
Again, I have a legitimate key so I can't see what the problem is. My time/date has been set multiple times via the internet so I can't see this being an issue. I've tried to download, not activate to be clear, via another machine and I am given the same error. Every technician has tried a cold boot with services and applications disabled. I have provided a screenshot for further support.
My Computer
System One
-
- OS
- Windows 7
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Custom Built
- CPU
- Intel i5 4670k - No OC
- Motherboard
- Gigabyte GA-Z87-HD3
- Memory
- 16GB DDR3 1600Mhz
- Graphics Card(s)
- AMD/MSI HD7850 2GB
- Sound Card
- In-built 7.1
- Monitor(s) Displays
- Dell U2414H
- Screen Resolution
- 1920x1080
- Hard Drives
- 120GB SanDisk Extreme/Ultra SSD,
2TB Seagate 7200RPM HDD,
500GB Seagate 7200RPM HDD,
- PSU
- Powercool 650W Modular PSU
- Case
- Aerocool X-Predator X1
- Cooling
- Case fans. Stock CPU heatsink/fan
- Keyboard
- Microsoft Sidewinder X4
- Mouse
- Logitech G500s
- Internet Speed
- Virgin Media Fibre Broadband - 60 Down/5 Up
- Browser
- Google Chrome
- Antivirus
- Microsoft Security Essentials