Windows 8 and 8.1 Forums

Windows 8.1 File Explorer Fails To Open With Right Click

  1. #1

    Posts : 1
    Windows 8.1

    Windows 8.1 File Explorer Fails To Open With Right Click

    Windows Explorer as well as other desktop programs failed to respond to a right click from any interface. I was also having printer errors that involved total failure to print. At first, I thought I needed to uninstall all my Epson software and printer, but that resulted in no change. I searched on line and the only idea that made sense to me was the suggestion that this was likely a Context Menu Handler problem. It suggested downloading a Shell File Extensions View (ShellExView - Shell Extension Manager For Windows) from NirSoft version which was free. The first download I did not use out of fear so I accessed the Context Menu area via regedit, but saw no way to disable any suspected third party Context Menu Handlers. So, in the end, I swallowed hard and ran the NirSoft application. I was able to see all the shell items in the registry, and sorted them by age, the most recent was a Context Menu Handler from Norton Internet Security occurring during the most recent update. The manager software allowed me to disable just that one handler, and after a restart, File Explorer and everything else behaved normally. So, now I am posting this so it only takes you less than an hour to address this issue, where I spent 4-5 hours on it. I reinstalled the Norton Internet Security and all is still well.
    Last edited by jimbang22; 01 Apr 2014 at 09:10.

      My System SpecsSystem Spec

  2. #2

    Hello, jimbang22. Welcome to Windows EightForums. Thanks for posting that. That will be a great timesaver for some.

    So much for 3rd party software to goof up a system, especially an AV product. No real need to use it on a home computer with 8/8.1 with included Defender. Enterprise systems are a different story.

    Got lucky early on in computing with good advice from an IT friend of mine. He told me to watch out for 3rd party maintenance and AV products for most are crap. Through the years watching I can see how true that is.

    Again, thanks and welcome.
      My System SpecsSystem Spec

  3. #3

    Posts : 1,184
    Windows 8.1, Windows 7, Linux Mint 14

    Thank you jimbang22, as Tony said above, it will be helpful to those who face the same issue as yours.

    Welcome to the forums
      My System SpecsSystem Spec

  4. #4

    Posts : 2
    Windows 7

    Thank you for the information, it sorted out one of the problems I was having on my sisters laptop running windows 8.1. It was a Norton handler yet again. I will post my other problem in another thread.
      My System SpecsSystem Spec

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