Windows 8 - No Boot

kbronski

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So this is going to sound a little strange, but I will put it as clearly as I can.

I'm working on a gal's computer (HP 2000 laptop). Her problem? When she hit the power button, the computer would not boot. No BIOS screen, no boot screen, no HP screen. Nothing. Just a blank, black, backlit screen with no activity on the HDD indicator LED. If I remove the hard drive, however, then the computer will boot to the point of giving me a message instructing me to install a hard drive.

So you'd imagine the issue is with the hard drive.

I hook her HDD into a free slot on my desktop to check the device. I'm able to access all files and it checks out okay. But if I put it into her computer, all you get upon touching the power button is a blank, black, backlit screen.

I'm assuming at this point that the boot partition on her HDD may be corrupted and a reformat and clean install are needed. I was able to back up her personal folders. However, there is no COA sticker on her computer (thus no Windows Key), just a "Windows 8" sticker. She said her computer did not come with a set of discs either (HP puts recovery data on a second HDD partition, which I am unable to access at this time). I asked her to contact HP and request a set of recovery discs for her computer, so that is where the process is at right now: waiting for a reply from HP.

I'm curious: based on what I described above, would you also assume the boot partition on her HDD may be corrupted, or would you come to a different conclusion?
 

My Computer

System One

  • OS
    Windows 7 Professional x64
    System Manufacturer/Model
    Me? Model number... seven? two?
    CPU
    Intel Core i7-5820k
    Motherboard
    ASUS X99-A
    Memory
    16GB Kingston HyperX Fury DDR4-2400 (4x4GB)
    Graphics Card(s)
    EVGA Geforce GTX 970 SC
    Hard Drives
    Samsung 850 EVO 250GB x2; Seagate Barracuda 3.5" 7200RPM 2TB; Toshiba 2.5" 750GB 5400RPM
    PSU
    Corsair RM750
    Case
    Fractal Design Define R5
    Cooling
    Noctua NH-D15
    Other Info
    Yup, it's a computer!
Might be a Motherboard Issue on the Laptop - You got an extra Laptop drive? If so, plug one in, and see if it detects the drive. If it does the same thing, Then the System is not detecting the drive. If it tries to boot, then it's the Original Drive.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Tried changing the motherboard, but having the same issue. For some reason she thought that the motherboard was the issue so I went ahead and ordered one but the same thing is happening. That's how I've arrived at the probability of it being a hard drive issue.
 

My Computer

System One

  • OS
    Windows 7 Professional x64
    System Manufacturer/Model
    Me? Model number... seven? two?
    CPU
    Intel Core i7-5820k
    Motherboard
    ASUS X99-A
    Memory
    16GB Kingston HyperX Fury DDR4-2400 (4x4GB)
    Graphics Card(s)
    EVGA Geforce GTX 970 SC
    Hard Drives
    Samsung 850 EVO 250GB x2; Seagate Barracuda 3.5" 7200RPM 2TB; Toshiba 2.5" 750GB 5400RPM
    PSU
    Corsair RM750
    Case
    Fractal Design Define R5
    Cooling
    Noctua NH-D15
    Other Info
    Yup, it's a computer!
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