System Crashes When Running OCCT

W

wizkid

Guest
Hi,

As some of you may know from my previous threads that I have been having stability issues with my system in my sig. I've recently swapped out the motherboard to the ASUS Sabertooth 990FX R2. The system passes 10 tests on Intel Burn Test on maximum and also passes tests on Passmark Burn In Test. However, when I run OCCT the system will test for about 1 hour and then crash no bsod or restart just become unresponsive to any commands.


Aside from Prime 95 do you know what else I could try to test my AMD 8350 CPU with? The CPU is running at stock speeds and at default settings within the BIOS.

As I don't have any minidumps could someone advise if they would be able to take a look over the system and advise if there could be any software or out of date drivers that could cause this issue?

Many thanks for your time and your help.
 

My Computer

Are you still having problems with instability with other programs or just with OCCT ? Although impressive looking OCCT is prone to crashing anyway. While doing testing you should run HW monitoring program to check for temperature and voltage settings while under load.
There are other testing programs you can use like CineBench or 3Dmark 11.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Are you still having problems with instability with other programs or just with OCCT ? Although impressive looking OCCT is prone to crashing anyway. While doing testing you should run HW monitoring program to check for temperature and voltage settings while under load.
There are other testing programs you can use like CineBench or 3Dmark 11.


Hi,

Yes the system has just frozen again this evening with no stress testing programs running. I had changed the timings and voltages for the memory the system ran OCCT for about an hour then froze I then loaded defaults in the BIOS and the system frozen within 5 minutes of testing with OCCT.

Do you think there could be an issue with a setting in the BIOS somewhere? Also would Prime 95 be good engouth to stress test the 8350?
 

My Computer

At the moment I am running Intel Burn Test on 20 passes at maximum. If this passes do you think the CPU may be ok?
 

My Computer

There's new version of Prime95 here : Download Prime95 - MajorGeeks maybe this one can stress better, older versions I used did not stress my system and can run forever even with this OC but OCCT crashes often with no apparent reason. None of the others did that, so my impression is that OCCT is not too stable by itself.
Intermittent crashes without BSOD are most difficult to troubleshoot but most common cause revolves around power supply, not only PSU itself but voltage regulation on the MB too. Actually, there's so many things that can cause freezing and lockups that just slow, painful and methodical testing can give a hint of what's going on. BIOS on factory default setting does not have to be right, so setting each parameter to manufacturers' settings in many cases is better than auto. One change at a time, then testing, return to previous setting than try another, etc. eventually you'll have to find the culprit. If setting CPU and memory voltage manually, set it a notch higher than recommended to compensate for variables.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Thanks, I'll try that version of Prime 95. Which tests should I select?
Do "Blend" for start.

Hi,

I ran Intel Burn Test last night on maximum with 20 passes and this completed fine. I have also been running Prime 95 on blend test for around 11hours and the system has not frozen or crashed.

Edit I've just tried 3D Mark 11 basic and the system has just frozen like when running OCCT. If I test with 3D Mark 06 the system does not freeze.
 
Last edited by a moderator:

My Computer

Might be your video card than.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Might be your video card than.


That's what I am thinking, do you know what other stress test programs I could use for the GPU? I'm also going to do a test install of Windows 7 and see if the freezing occurs under that as well to rule out any possibility of a compatibility issue with Windows 8.1
 

My Computer

CineBench and 3D Mark also stress video cards. Using CPUID HW test during testing time can tell you temperature and voltage readings at the moment computer freezes or restarts.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Hi,

Just to update on this issue, I have done a clean install of Windows 7 Ultimate 64bit and OCCT has been running for 11 hours now without issue. If all other stress test programs pass under Windows 7 then is it most likely to be a Windows 8 issue?
 

My Computer

Its crashed again even with Windows 7 so I am now going to send the card back to Gigabyte for further testing.
 

My Computer

Its crashed again even with Windows 7 so I am now going to send the card back to Gigabyte for further testing.
Has to be something wrong since your system seem to be nicely balanced.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Hi,

Please can you advise if the volts and temps look ok? This is what the readings were when the system froze. I know the timings are not right but I just reset the BIOS to defaults again, the freezing happens even with the correct memory timings. Although that test was not testing the GPU the system froze just the same with my old CPU which was an AMD 1090T. I've also swapped out the memory, motherboard and HDD so this now leaves the GPU or PSU.

View image: image1
 

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My Computer

If those readings with OCCT are right, voltages (12v, 5v and 3.3v) are on low side but within ATX specs. Only max CPU temperature is high at 65c. should be under 62c at maximum, with about 55c ideal. As I suspected CPU Vcore ( CPU voltage) should be 1.42v. Now we come to tricky part, with lover voltage, CPU temperature should be lover, not higher. Are you sure you mounted cooler right using good thermal transfer paste ? Which CPU cooler are you using, if stock one, it's fan should be screaming at much faster speed, 3000 rpm and over, not 1400 as it's showing in BIOS. If that's true too, it might explain high max CPU temperature.
For accuracy use CPUID HW Monitor at the same time, just to compare readings.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Hi,

I agree the temps are a bit high, I am using the Corsair H50 Cooler with the below fans. I have disabled all fan speed control in the BIOS so that the fans should be running at full speed all the time. At idle the system is 30c and normally does reach 60c under-load. Room temp at the moment is 22c. When I used OCCT on my AMD 1090T this reported a speed of 50c when under-load. Would you be able to recommend some alternative fans that run at a higher speed?

I know that the Corsair H50 does not allow much headroom for overclocking the CPU but I am not looking to do that at the moment, I just want to get the system stable.

When testing with the stock cooler I got temps of 73c.


I'm using this case:

Antec 300 Three Hundred Case | Ebuyer.com

I have this fan in the top of the case:

Antec True Quiet 120mm Case fan | Ebuyer.com



I am using this thermal paste: Arctic Cooling MX-2 4G Thermal Paste | Ebuyer.com


Corsair AF120 LED Blue Quiet Edition High Airflow.. | Ebuyer.com

NF-S12 1200 RPM 120mm Quiet Case Fan
 

My Computer

On friend's computer with almost the same MD (UD7) 8350 is running comfortable 4.7 GHz with air cooling from Cooler Master 612 Evo air cooler and temperatures under 60c maximum. Maybe you should consider putting one more fan, on the other side of radiator in push - pull configuration it should double the air flow. Case fans are not exactly suitable for water cooling, you need fans with high pressure with airflow being secondary. Can you confirm that water pump is running full speed too ? H50 is not the best cooling system but should be fine at stock CPU speeds, at least as good as mid range air coolers. That paste of yours is pretty good one, I used it on multiple applications and anyway there's barely couple of degrees difference between good and best pastes, so it should not be a large factor if applied properly.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Hi,

Thanks for your response,

I should point out that I have the Asus Sabertooth 990FX R2 motherboard now and not the 990FX UD5 I will update my sig now to reflect this sorry about that.

When I had the UD5 I got multiple BSOD's which shown in my thread below in the BSOD section of the forums. Since changing the mobo to the sabertooth 990fx r2 I've not had any BSOD's just freezing.

The freezing initially happened when I was running Heaven Benchmark on the GPU using the UD5 board so that points back to the GPU possibility being at fault.

As far as I am aware the radiator is running at full speed how can I check this? As I have disabled all auto fan controls in the BIOS to force the system to run that at the highest speed possible.


Link to BSOD thread:

http://www.eightforums.com/bsod-crashes-debugging/41112-dpc-watchdog-violation-windows-8-1-pro.html

I have a few spare fans lying around so I will try these and at the same re-apply the thermal paste I linked to above and see if there is any difference in the temps.
 

My Computer

Pump should have same connection as fans or at least 3pin configuration so it should show as fan speed in BIOS and test program. If all fans are set to maximum speed than the pump should be too.
Still, even if you suspect GPU it would be good idea to maximize CPU cooling too. Don't forget chipset temps too, I had heck of a time too cool down north bridge on my MB, As I was pushing my system to the limit VRM temperature was an issue too.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
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