PerryDominoes
New Member
- Messages
- 40
Hi folks, really would appreciate help on a problem that started two weeks ago. My machine is a [h=3]15.6-inch NP350V5C Series 3 Essential NotebooK currently running Windows 8.1, but 8 when problem started.[/h]
I installed Creative Cloud (licensed) server and installed Adobe apps on Monday 18thth Feb. The next day laptop went into several boot cycles then restored to prior to download. I thought this was as I had many driver updates pending via Samung's SW Update so I installed these. the next day I reinstalled the Adobe apps and once again the boot cycle (hours at a time) began. System restore failed but following a scannow, disc check AND help from Adobe tech to 'deep clean' Adobe software from my laptop, the laptop ran relatively normally for a few shutdown/boots.
However, then began a problem where the laptop would power on, indicate the power light, then the LAN light but the HDD light would not flash for around 5-10 minutes. During this time the Samsung loading wheel.cog is not present. After this, the HDD light switches on, the cog starts turning and the laptop would boot normally. Similarly, in shutdown, the laptop HDD light would switch off but it would take up to 20 minutes for the laptop LAN and Power light to switch off. I checked the boot order and the default is to boot from harddrive anyway (I thought perhaps laptop was strangely booting from LAN)
Last Monday (25th Feb), I updated to Windows 8.1. For two days the laptop worked perfectly normally - booted very fast (within ten seconds) and shutdown normally too. However, the boot (no hdd light) and shutdown problem resumed but was consistent in that it was just taking two mins or so to both boot and shutdown. Yesterday, however, having put the laptop on sleep during work, when I opened the lid again, I received a Power Drive State Error. And this has been the case since. However, I changed power settings to 'never' sleep or hibernate. For the next few hours the laptop switched on/off normally.
But then last night the problem got much worse. The laptop Power light and LAN light would stay on even AFTER the fan stopped spinning (previously, the fan would stop spinning with the eventual shutdown). After ten minutes of silence, the fan would spin at top speed and the laptop would power off. On boot, the laptop would spend time doing system repairs before eventually booting (ten minutes).
This morning I disabled 'fast startup' and also did a full shutdown by creating a shortcut (having learnt that Windows 8 and 8.1 always do hybrid shutdowns). Since then, the shut down has been fast (Actually clicking the shortcut itself doesn't shut down, a command screen flashes then disappears, but the shut down is fine once i Alt4 then Shutdown). The boot however still takes up to 5 minutes. Difference being that whereas before there would no HDD light and no Samsung wheel turning, now the wheel does turn. Then eventually HDD light switches on and the laptop boots. The sleep issue is still a problem where I enter sleep mode via power, and then on switching back on i get BSOD.
The laptop runs relatively stable. I really am perplexed so help would be much, much appreciated. I use this computer for making music so I am very, very weary of doing a restore (even though i have system image backup).
I installed Creative Cloud (licensed) server and installed Adobe apps on Monday 18thth Feb. The next day laptop went into several boot cycles then restored to prior to download. I thought this was as I had many driver updates pending via Samung's SW Update so I installed these. the next day I reinstalled the Adobe apps and once again the boot cycle (hours at a time) began. System restore failed but following a scannow, disc check AND help from Adobe tech to 'deep clean' Adobe software from my laptop, the laptop ran relatively normally for a few shutdown/boots.
However, then began a problem where the laptop would power on, indicate the power light, then the LAN light but the HDD light would not flash for around 5-10 minutes. During this time the Samsung loading wheel.cog is not present. After this, the HDD light switches on, the cog starts turning and the laptop would boot normally. Similarly, in shutdown, the laptop HDD light would switch off but it would take up to 20 minutes for the laptop LAN and Power light to switch off. I checked the boot order and the default is to boot from harddrive anyway (I thought perhaps laptop was strangely booting from LAN)
Last Monday (25th Feb), I updated to Windows 8.1. For two days the laptop worked perfectly normally - booted very fast (within ten seconds) and shutdown normally too. However, the boot (no hdd light) and shutdown problem resumed but was consistent in that it was just taking two mins or so to both boot and shutdown. Yesterday, however, having put the laptop on sleep during work, when I opened the lid again, I received a Power Drive State Error. And this has been the case since. However, I changed power settings to 'never' sleep or hibernate. For the next few hours the laptop switched on/off normally.
But then last night the problem got much worse. The laptop Power light and LAN light would stay on even AFTER the fan stopped spinning (previously, the fan would stop spinning with the eventual shutdown). After ten minutes of silence, the fan would spin at top speed and the laptop would power off. On boot, the laptop would spend time doing system repairs before eventually booting (ten minutes).
This morning I disabled 'fast startup' and also did a full shutdown by creating a shortcut (having learnt that Windows 8 and 8.1 always do hybrid shutdowns). Since then, the shut down has been fast (Actually clicking the shortcut itself doesn't shut down, a command screen flashes then disappears, but the shut down is fine once i Alt4 then Shutdown). The boot however still takes up to 5 minutes. Difference being that whereas before there would no HDD light and no Samsung wheel turning, now the wheel does turn. Then eventually HDD light switches on and the laptop boots. The sleep issue is still a problem where I enter sleep mode via power, and then on switching back on i get BSOD.
The laptop runs relatively stable. I really am perplexed so help would be much, much appreciated. I use this computer for making music so I am very, very weary of doing a restore (even though i have system image backup).
My Computer
System One
-
- OS
- Windows 8.1