Windows 8 and 8.1 Forums

Laptop goes to black screen after booting windows 8.1

  1. #1

    Posts : 7
    Windows 8.1

    Laptop goes to black screen after booting windows 8.1

    3 days ago i turned of my computer and left it turned of over the night. Then when i tried to turn it back on again, i get the windows 8/8.1 boot logo, then when it dissapears i just get a black screen, however, i get the windows tone after a while indicating that the system is running, and that the only problem is that the screen is not displaying anything.

    I have tried booting in safe-mode, that worked. But no matter what i changed (start-up programs and resolution) nothing helped.

    I have tried connecting another screen to my laptop, but that screen also displays the black color.

    I should perhaps mention that my laptop originally came with Windows 7, but i upgraded it to Windows 8, and later on 8.1.

    So if any of you got an idea for what might help, please do tell.

    My Laptops specs:
    Product Name HP Pavilion dv6-7097eo
    Product Number B3K95EA
    Microprocessor 2.3 GHz Intel Core i7-3610QM
    Chipset Intel HM77 Express
    Microprocessor Cache 6 MB L3 cache
    Memory 8 GB DDR3
    Memory Max Supports up to 8 GB DDR3
    Memory Slots 2 user accessible
    Video Graphics NVIDIA GeForce GT 630M (2 GB DDR3 dedicated)
    Hard Drive 750 GB SATA (5400 rpm)
    Up to 24 GB partition for system recovery
    Multimedia Drive SuperMulti 8x DVD±R/RW with Double Layer Support
    Display 39,6 cm (15.6")
    39,6 cm (15,6") full HD anti-glare LED (1920 x 1080)
    Network Card Integrated 10/100/1000 Gigabit Ethernet LAN
    Wireless Connectivity 802.11b/g/n; Bluetooth
    Sound Beats Audio with HP Triple Bass Reflex Subwoofer
    Keyboard Full size island-style with integrated numeric keypad
    Pointing Device TouchPad with on/off button and support for multitouch gestures
    External Ports Multi-format digital media card reader
    1 VGA
    1 HDMI
    1 headphone-out
    1 microphone-in
    1 USB 2.0
    3 USB 3.0
    1 RJ45
    Dimensions 37.8 x 24.7 x 3.26 cm
    Weight Starting at 2.57 kg
    Power 120W AC power adapter
    6-cell Li-Ion
    Camera HP TrueVision HD Webcam with integrated digital microphone (low-light)

      My System SpecsSystem Spec

  2. #2

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    Windows 8.1 upgrade reboots to black screen of 'nothingness'. - OUC1TOO - Site Home - TechNet Blogs

    Error 0xC1900101 ? 0x40017 when installing Windows 8.1 - Microsoft Community

    Quote Originally Posted by Microsoft Forum Moderator
    Error 0xC1900101 – 0x40017 when installing Windows 8.1


    We understand that many customers are receiving error 0xC1900101 – 0x40017 when installing Windows 8.1. This error is typically caused by an incompatible driver.

    If you are receiving this error:
    First, please double-check the error code. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

    Check that you’ve already updated all of your drivers. In particular, if you have an NVIDIA GeForce graphics card, make sure you’ve installed the latest Drivers - Download NVIDIA Drivers

    Check that you do not have any Frequently Asked Questions - What devices are supported by the SteelSeries Engine? that support the SteelSeries Engine installed on your PC. The SteelSeries Engine software is currently not supported on Windows 8.1. Please uninstall the software before attempting to update to Windows 8.1
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    Windows 8.1

    And exactly how am i supposed to check what error code it is, and how am i supposed to update the drivers?
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    Safe mode and/or safe mode + networking.

    Probably due to Windows Update installing poor video driver. Download/install that from manufacturer, first. Take it from there.
      My System SpecsSystem Spec

  5. #5

    Posts : 7
    Windows 8.1

    Any good advice on how i get into safe-mode?
    Because it's kind of random whether my laptop gives me the opportunity to do that or not.
      My System SpecsSystem Spec

  6. #6

    Posts : 1,883

    Quote Originally Posted by Mark3235 View Post
    Any good advice on how i get into safe-mode?
    Because it's kind of random whether my laptop gives me the opportunity to do that or not.
    Yes, I will search this site for the tutorial and perhaps if Brink knows which it is, he will post it.

    Edit: eh, here it is: Safe Mode - Start Windows 8 in
      My System SpecsSystem Spec

  7. #7

    Posts : 7
    Windows 8.1

    I know that if my laptop was born with windows 8 i could just hit "esc" and then "f11". But because it came with windows 7, it just goes into windows 7 repair program, and that does not give me the opportunity to start in safe mode.

    But i would like a tutorial that works for my laptop very much.
      My System SpecsSystem Spec

  8. #8

    Posts : 7
    Windows 8.1

    Click image for larger version
    Click image for larger version
    Click image for larger version
    This is all i get, since i'm from Denmark it's danish. Wait a sec then i will edit this and there will be a translation.

    Edit: Translation
    The error "1084" occured on DCOM under attempt to start the service ShellHWDetection with the arguments "not availabel" for driving the server: the code.

    Almost the same in the second picture.
    The last one is:
    NVIDIA-installationprogram can not continue
    This NVIDIA-graficdriver is not compatible with this version of Windows.
    This grafic driver could not find any compatible grafic hardware
      My System SpecsSystem Spec

  9. #9

    Posts : 1,883

    sfc /scannow in prompt can't hurt none.

    Install from HP - if it doesn't install well, then this (for NVIDIA, instead):

    Cannot install AMDs' Display & Audio Drivers

      My System SpecsSystem Spec

  10. #10

    Posts : 7
    Windows 8.1

    Okay, i got it installed correctly.
    Still didn't help anything.
    I might have to mention that my laptop have worked just fine with Windows 8.1 for almost a month before this problem occured.
      My System SpecsSystem Spec

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Laptop goes to black screen after booting windows 8.1

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