Windows 8 and 8.1 Forums

Windows 8.1 Update has made my pc almost unusable.

  1. #1

    Windows 8.1 Update has made my pc almost unusable.

    Hi, Since i updated to 8.1 i get a blue screen that overlays my desktop, and a gray taskbar with the windows button is there on the right side of my screen and i looked in event viewer and this is what i get i do not know what to do about this or how to fix it..

    Faulting application name: explorer.exe, version: 6.3.9600.16441, 
    time stamp: 0x5265dec8Faulting module name: CryptoProvider.dll_unloaded, version:,
     time stamp: 0x53026bf0
    Exception code: 0xc0000005
    Fault offset: 0x0000000000017da8
    Faulting process id: 0x14d0
    Faulting application start time: 0x01cf319cd85596c1
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: CryptoProvider.dll
    Report Id: 3c69c5ff-9d90-11e3-bebc-2089846ff47c
    Faulting package full name: 
    Faulting package-relative application ID:

      My System SpecsSystem Spec

  2. #2

    Posts : 2,627
    win8.1.1 enterprise

    hello,and welcome to eightforums . it looks like CryptoProvider.dll is at fault ,it belongs to Kaspersky Internet Security ,I would try uninstalling it and reboot the computer to see if it happens again ,then maybe reinstall Kaspersky .good luck
    cryptostaticprovider.dll - Should I Block It? (MD5 012a22a626884cf63dc51792081df46b)
      My System SpecsSystem Spec

  3. #3

    thanks i followed your advice and my computer is working fine again thank you so much!!!
      My System SpecsSystem Spec

  4. #4

    Posts : 2,627
    win8.1.1 enterprise

    Quote Originally Posted by hitmanuvs View Post
    thanks i followed your advice and my computer is working fine again thank you so much!!!
    your welcome ,good luck
      My System SpecsSystem Spec

Windows 8.1 Update has made my pc almost unusable.

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