Windows 8 and 8.1 Forums

cannot refresh my pc win 8,1

  1. #1

    Posts : 1
    win 8.1

    cannot refresh my pc win 8,1

    my computer is running sluggish so i want to refresh it in pc settings where it says refresh pc without affecting files but i git a message that says insert media some files are missing when i put in mr win 7 or 8 or 8.1 dvd it says wrong media what can i do to fix this or what do they mean by insert media i got nothing else to put in drive

      My System SpecsSystem Spec

  2. #2

    Posts : 2,191
    Windows 8.1

    You can try running sfc /scannow from and elevated command prompt (this will take a while). If errors or inconsistencies are reported, you can run this command: Dism /Online /Cleanup-Image /RestoreHealth

    Once completed, you can run sfc /scannow again to make sure the errors or inconsistencies have been corrected and then try your refresh again.

    How to Refresh Windows 8 or 8.1
    Refresh Windows 8
      My System SpecsSystem Spec

cannot refresh my pc win 8,1

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