No video when Windows boots

Boceefus

New Member
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3
I have an HP Envy dv7 laptop running windows 8.1 I forgot my windows password so I made a 3rd party password reset disk. I changed the bios to legacy and disabled secure boot. The disk wouldn't load so I set the bios back to the original settings. Now I hear the chime that windows has loaded but there is a black screen. Anyone run into this problem before? Thank you in advance for any help. :)
 

My Computer

System One

  • OS
    Windows 8
hello, at the black screen can you use the keyboard and do alt+ctrl+del to open taskmanager ,if yes, go to file and run new task ,in there type in, explorer.exe ,hit enter
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
When I push the power button, the hp logo comes on then black screen. Then the sound file that indicates windows has loaded the login screen plays. That's all I get.
 

My Computer

System One

  • OS
    Windows 8
ok, sound like a LCD screen issue ,I would try hooking it to a regular computer monitor or a tv to see if it puts out a signal to them
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
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