Computer freezes on restart

Goofballs

Member
Member
Messages
38
So this is a problem I've had with my PC for a long time now, and just never got around to finding a solution. Half the time when I attempt to restart my computer the computer just freezes at the restart screen. So installing software generally results in a crash, I feel as though since my computer simply crashes during half the windows updates that issues are going to begin to stack up.

Any clue how to fix this?
 

My Computer

System One

  • OS
    Windows 8
Hi, Welcome to Eight forums.

Try turning off "fast start up" on power options.
 

My Computer

System One

  • OS
    Windows 7 x64/ Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Made
    CPU
    Intel i5 2500K @ 3.3GHz
    Motherboard
    Asus Z68 V Pro
    Memory
    16GB DDR 3
    Graphics Card(s)
    HIS 6870 ICEq edition
    Monitor(s) Displays
    Samsung 22" Display
    Screen Resolution
    1920X1080
    Hard Drives
    WD 1 TB
    Seagate 2 TB
    WD 320 GB
    PSU
    coolermaster 750 W
    Case
    Coolermaster HAF 912
    Keyboard
    TVS Gold
    Mouse
    Samsumg
    Internet Speed
    4 Mbps
    Browser
    Google Chrome
    Antivirus
    AVG 2013 IS
Thanks for the welcome : D

So I turned off fast restart... and it seems to have worked.
Why would that even be on by default ???
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Windows 7 x64/ Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Made
    CPU
    Intel i5 2500K @ 3.3GHz
    Motherboard
    Asus Z68 V Pro
    Memory
    16GB DDR 3
    Graphics Card(s)
    HIS 6870 ICEq edition
    Monitor(s) Displays
    Samsung 22" Display
    Screen Resolution
    1920X1080
    Hard Drives
    WD 1 TB
    Seagate 2 TB
    WD 320 GB
    PSU
    coolermaster 750 W
    Case
    Coolermaster HAF 912
    Keyboard
    TVS Gold
    Mouse
    Samsumg
    Internet Speed
    4 Mbps
    Browser
    Google Chrome
    Antivirus
    AVG 2013 IS
Ah I think I may have spoken too soon. I think it just got stuck restarting and just turned itself off and on again. I'm aware how silly that sounds as that is what a restart is. But I still don't think it's restarting correctly I think it just killed the power and turned itself back on again.
And yeah I've had it straight up freeze again during the restart process.
 

My Computer

System One

  • OS
    Windows 8
In that case, check if your PSU is giving enough power to the motherboard or not. If you have a spare PSU, try to run the PC on that for few hours and check. As you mentioned that it cuts off the power. Make sure that no cable inside the cabinet is hindering the CPU fan to revolve.

Actually, I had similar issue and the culprit was a cable which was stopping the CPU fan to move. As soon as the PC starts it used to shutdown and try to reboot. I checked and properly seated the cable.
 

My Computer

System One

  • OS
    Windows 7 x64/ Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Made
    CPU
    Intel i5 2500K @ 3.3GHz
    Motherboard
    Asus Z68 V Pro
    Memory
    16GB DDR 3
    Graphics Card(s)
    HIS 6870 ICEq edition
    Monitor(s) Displays
    Samsung 22" Display
    Screen Resolution
    1920X1080
    Hard Drives
    WD 1 TB
    Seagate 2 TB
    WD 320 GB
    PSU
    coolermaster 750 W
    Case
    Coolermaster HAF 912
    Keyboard
    TVS Gold
    Mouse
    Samsumg
    Internet Speed
    4 Mbps
    Browser
    Google Chrome
    Antivirus
    AVG 2013 IS
Oh geez how embarrassing. I have no idea what a PSU is:eek:, so I'm quite certain I don't have a spare one lying around.
How would I even check if it were getting enough power?

A lack of power is a possibility, I said that the power is possibly being cutout during restarts.. But I really have no idea how to tell. It was an assumption. I'm probably completely wrong, and to that end would a lack of power not also contribute to other issues within the PC? The problem seems localized entirely within the restart process.

As for the fan.. I mean I can hear it. It's spinning around having a great time, but that's really just a guess. I assume if it was coming into contact with something in the PC it would probably sound more irregular?
 

My Computer

System One

  • OS
    Windows 8
Oh!! please don't be sorry. I should have been clearer. By PSU I meant Power supply unit. It is located at the back of the cabinet. But, if you are not comfortable with it, I will not suggest to check yourself. And yes, you are correct if something was in the way of the fan it might make a sound OR the fan might not be moving at all due to the hindrance. You can get someone who knows how to work on these.
 

My Computer

System One

  • OS
    Windows 7 x64/ Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Made
    CPU
    Intel i5 2500K @ 3.3GHz
    Motherboard
    Asus Z68 V Pro
    Memory
    16GB DDR 3
    Graphics Card(s)
    HIS 6870 ICEq edition
    Monitor(s) Displays
    Samsung 22" Display
    Screen Resolution
    1920X1080
    Hard Drives
    WD 1 TB
    Seagate 2 TB
    WD 320 GB
    PSU
    coolermaster 750 W
    Case
    Coolermaster HAF 912
    Keyboard
    TVS Gold
    Mouse
    Samsumg
    Internet Speed
    4 Mbps
    Browser
    Google Chrome
    Antivirus
    AVG 2013 IS
Have you ever run:

sfc /scannow

&

Dism /Online /Cleanup-Image /RestoreHealth

???

They might not help but they won't hurt.
Run the dism command first.
It hangs on 20% for a long time & suddenly finishes.

They need to be run in an administrator command prompt.

Screenshot (32).png

Screenshot (33).png
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Don't worry about it Archer, after I wrote that post I actually thought about it and worked out what it stood for. So yeah alls good.

David I ran both commands and neither seemed to work.

I took a screenshot of the error messages they gave me for good measure.

First is
Dism /Online /Cleanup-Image /RestoreHealth

MoreErrors.jpg

second is sfc /scannow

IamError.jpg

In the reply window the images look tiny I hope that's not how they appear in the thread.

I get access is denied when trying to open the log files. Which is REALLY helpful.
 

My Computer

System One

  • OS
    Windows 8
Don't worry about it Archer, after I wrote that post I actually thought about it and worked out what it stood for. So yeah alls good.

David I ran both commands and neither seemed to work.

I took a screenshot of the error messages they gave me for good measure.

First is
Dism /Online /Cleanup-Image /RestoreHealth

View attachment 36201

second is sfc /scannow

View attachment 36202

In the reply window the images look tiny I hope that's not how they appear in the thread.

I get access is denied when trying to open the log files. Which is REALLY helpful.

A screen shot of the entire dism window would help.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Yes, yes it would. Guess I have to do it again.

And yeah I did. It wouldn't let me do it otherwise.

The sfc scan showed unfixable things.
That is normal.

The dism command fixes the component store sfc uses to fix things.

It might work the second time around.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Okay, got a different message this time. And for some reason even when I try to fullscreen it the full text does not fit the box.


DismWindow.jpg
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I've never seen that message before.

Probably the least comforting thing I've ever read.
I went to the site, it says lots of words. But I can't really draw much meaning from them.

However, I ran the two processes again. I got the same message from DISM but I was in a bit of luck with the sfc command as I got the response.

"Windows found corrupt files and successfully repaired them"

That's what I like to hear.
So I fixed the computer a bit.
 

My Computer

System One

  • OS
    Windows 8
I've never seen that message before.

Probably the least comforting thing I've ever read.
I went to the site, it says lots of words. But I can't really draw much meaning from them.

However, I ran the two processes again. I got the same message from DISM but I was in a bit of luck with the sfc command as I got the response.

"Windows found corrupt files and successfully repaired them"

That's what I like to hear.
So I fixed the computer a bit.

Sorry I never saw that message before. :(

The sfc message is good.

Does your computer still freeze ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Just to check I went back to power options and 'fast startup' was ticked, despite the fact that I un-ticked it. So I un-ticked it again. And I restarted my machine - the restarting logo displayed and then it froze again. Maybe something I should mention is that it does not freeze performing any other tasks just this.


Sad to say I have not fixed anything (well I have a bit because the cmd told me so) but I would like to find out what the deal is with this DISM response. Maybe I should ask at the microsoft official forums? Don't know.
 

My Computer

System One

  • OS
    Windows 8
I read the link info.

You might want to try this:

Open the RUN box--- Windows Key + R

Type in--- gpedit.msc

Click OK or press Enter.

Once in the Group Policy Editor see the 2 pictures below:

screenshot_103.png

Then:

Screenshot_102.png

Then run the dism command.

If it doesn't help you can always change it back.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Just to check I went back to power options and 'fast startup' was ticked, despite the fact that I un-ticked it. So I un-ticked it again. And I restarted my machine - the restarting logo displayed and then it froze again. Maybe something I should mention is that it does not freeze performing any other tasks just this.


Sad to say I have not fixed anything (well I have a bit because the cmd told me so) but I would like to find out what the deal is with this DISM response. Maybe I should ask at the microsoft official forums? Don't know.

Yes.
The Microsoft forums is a good idea.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
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