Errors after Errors (Black Screen, srttrail.txt, unable to

AlphaCR

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Hi there. i've had this problem since i first install windows 8. i ignored it and its really bugging me now since i need to open boot screen to turn on the system. Everytime i tried to turn it on, it turns into a black screen with only my pointer showing.

I've tried following existing 'solutions' by googling it. I've done the /scannow and it shows that theres nothing wrong. i tried to diagnose with the repair thing and it leads me to my next problem. it says i got the srt/srttrail.txt problems. and i cant automatically fix it. after another round of google and 'solutions'. i tried to do a refresh, yet i cant since my computer keeps saying that the media inserted is not valid.

is there any other way for me to fix this problem without going to the store (which i doubt will help) or start a fresh install?i really dont want to lose all of my files and i dont want to go to the torture of installing windows 8 again (i had lots of rare problems installing it too)

Oh and some additional problems. everytime i tried to do a WindowsUpdateDiagnostic.diagcab
it tells me that Problems installing recent updates is Not Fixed all the time. and Check for missing or corrupt files is detected but nothing is done.
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
Have you tried the dism command in administrator command prompt ?

Dism /Online /Cleanup-Image /RestoreHealth

Screenshot (32).png

I assume you have access to a command prompt since you said you ran sfc /scannow.

If so & you have restore points made you could try typing in rstrui.exe to get system restore to pop up & restore to a point before the present issue started.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Hi David. Thanks for the reply. I tried as you asked and it says that everything was repaired. Yet the black screen still exist. I dont have anything to restore since this problem happened at the beginning :(
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
what media[dvd or downloaded .iso file] did you use to install win8, where did you buy it /download it from
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I bought the physical version of windows 8 pro at my local store. I think its 100% genuine since the codes work and all. I later then upgraded it to 8.1 from the store.
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
go to the motherboard manufacture website and make sure you are running there latest chipset drivers for your board,not the ones from Microsoft
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
The OTA Update seems to have caused quite a bit of errors like this, Davids DISM command is a good fix, and its a good point about using real drivers from the makers of the hardware, not from MS.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
How many monitors? Which connection type(s)? (Just curious is all.)

What do you mean by this? "i need to open boot screen to turn on the system." You mean the boot menu where you choose startup options?


You can run the tool in Brink's sticky thread
in the
BSOD subforum then post the results here, if you want. It can't hurt none.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
You custom built a PC and you don't know which MB you have ???
It should be right on it, go to manufacturer's site and download all the appropriate drivers for it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
@Masterchief just 1 monitor. i'm not sure about the connection type. i think its your everyday type. I need to open boot screen, press the Exit without saving any changes. if i dont go to my boot screen first, it will go black with only the cursor available. I'm downloading the tools atm. i'll post the result after i'm finished with the steps.

@CountMike after looking at the boxes. i think its the ASRock 970 Pro 3 R2.0. (i dont really know since i let the shop guy do the picking :confused:) any idea which one of these is the one i should download? ASRock > 970 Pro3 R2.0 or should i just download all of em?
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
I need to open boot screen, press the Exit without saving any changes.


Oooo I see. That's called "bios", not "boot screen."

Few things. Go to bios. Set it to be Optimized Defaults.

If there is a setting for Plug and Play OS, set it to yes or on after.

If there is a setting for Primary Display Adapter, set it to the PCI-E.

Save.

Boot to Windows.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Heres the result of the BSOD tool. :l no idea if the results are good or bad
 

Attachments

  • SFdebugFiles-ALPHACR.zip
    364.5 KB · Views: 85

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
Seems like they have very new drivers there. I have a habit to download everything a manufacturer offers and keep them in a folder at a safe place so I can reuse them if reinstallation of system is needed. In this case I would install all the drivers except maybe SATA RAID utility if you are not planing on RAIDing disks. Drivers are essential for the workings of hardware and can cause bunch of problems if not right.
Disks or other media that eventually comes with HW is usually pretty outdated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
@MasterChief I cant seem to find any of the things you said. I've put everything on enabled or auto. the only thing disabled is the fast boot option.

@CountMike Thanks, i'll download it like you said. it may take some while since i have a fairly slow internet
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
There actually was a crash dump included, but was corrupt and can not be read. Shame really.

MotionJoy has got to be uninstalled.

I would do the same for AVG.

Proprietary storage drivers and chipset drivers not installed from AMD yet:

Code:
Name    ATA Channel 0
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&6F26EDB&0&0
I/O Port    0x000001F0-0x000001F7
I/O Port    0x000003F6-0x000003F6
IRQ Channel    IRQ 14
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 22/08/2013 19:22)
    
Name    ATA Channel 1
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&6F26EDB&0&1
I/O Port    0x00000170-0x00000177
I/O Port    0x00000376-0x00000376
IRQ Channel    IRQ 15
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 22/08/2013 19:22)
    
Name    Standard SATA AHCI Controller
Manufacturer    Standard SATA AHCI Controller
Status    OK
PNP Device ID    PCI\VEN_1002&DEV_4391&SUBSYS_43911849&REV_40\3&267A616A&2&88
I/O Port    0x0000F090-0x0000F097
I/O Port    0x0000F080-0x0000F083
I/O Port    0x0000F070-0x0000F077
I/O Port    0x0000F060-0x0000F063
I/O Port    0x0000F050-0x0000F05F
Memory Address    0xFE30B000-0xFE30B3FF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\storahci.sys (6.3.9600.16384, 105.34 KB (107,872 bytes), 22/08/2013 18:40)
    
Name    Standard Dual Channel PCI IDE Controller
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCI\VEN_1002&DEV_439C&SUBSYS_439C1849&REV_40\3&267A616A&2&A1
I/O Port    0x0000F000-0x0000F00F
Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14.34 KB (14,688 bytes), 22/08/2013 19:22)

AMD Chipset Drivers
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
:O i didnt realize motionjoy would be the problem. I've downloaded all of your recommended files and installed them. and uninstalled the 2 programs. Although i'm not sure where to get a proprietary storage driver. I'm not sure if i've installed the chipset drivers correctly since the autodetect says that t cant detect anything.
 

Attachments

  • SFdebugFiles-ALPHACR.zip
    388.3 KB · Views: 74

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow
Although i'm not sure where to get a proprietary storage driver.

Which motherboard?

System should be ok now already though. (Stability-wise.)

Yes, MotionJoy brings down systems all the time. Crash, thud. heh
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Its the http://www.asrock.com/mb/AMD/970%20Pro3%20R2.0/?cat=Download&os=Win8a64 ive downloaded and installed everything except for the RAID.

These problems arent just annoying. Theyre unsettling too, to know that your new computer have an unfixable problem :(
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX(tm)-4300 Quad-Core Processor
    Memory
    8.00 GB RAM
    Graphics Card(s)
    GeForce GTX 660 Ti
    Internet Speed
    super slow

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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