Solved Can't log into my new brand tablet with Windows 8

GonzaloP

New Member
Messages
4
Hello,
I just bought an Asus VivoTab smart (ME400C) brand new, I plugged for 8 hours and when I turn it on the screenshot that I uploaded came, so it asks me for the username and password, which I didn’t create, I called the seller, they told me it was packed so no one used it before. I called Asus and they told me they can send me a device to reset it but if I am in USA, I am not, I will be traveling for a long while and they don’t have Asus support where I am.
The tablet comes with Windows 8. I tried to connect an USB Keyboard and press F9 while is booting so I can access the menu and reset the computer but it didn’t work, I guess it recognizes the keyboard after the booting, and because it doesn’t have a keyboard is not possible to do it.
I tried to hold the volume + power bottom and I can access the setup of the tablet but it doesn’t help either. Any ideas what can I try to solve this problem?

Thank you very much
 

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My Computer

System One

  • OS
    Windows 8
    Computer type
    Tablet
Have you clicked on sign in options shown in your picture ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I did and I can choose between Local Domain or Microsoft account, but the problem is I didn't create any account yet. It doesn't ask me to create an account.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Tablet
Choose a Microsoft account & see what happens.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I add: I tried with a keyboard and even thought is recognized when booting even if I press F9 the menu doesn't come.

David Bailey, I tried as well with Microsoft account and the problem still the same.

Any other idea?

Thanks
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Tablet
I found the way, when you are in the login page, if you don't have a keyboard you press left Shift buttom, then you go to the icon of shutting down, holding shift you press there and then you select reboot, it will ask you if you want to re-format your computer.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Tablet
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