Hello,
I just bought an Asus VivoTab smart (ME400C) brand new, I plugged for 8 hours and when I turn it on the screenshot that I uploaded came, so it asks me for the username and password, which I didn’t create, I called the seller, they told me it was packed so no one used it before. I called Asus and they told me they can send me a device to reset it but if I am in USA, I am not, I will be traveling for a long while and they don’t have Asus support where I am.
The tablet comes with Windows 8. I tried to connect an USB Keyboard and press F9 while is booting so I can access the menu and reset the computer but it didn’t work, I guess it recognizes the keyboard after the booting, and because it doesn’t have a keyboard is not possible to do it.
I tried to hold the volume + power bottom and I can access the setup of the tablet but it doesn’t help either. Any ideas what can I try to solve this problem?
Thank you very much
I just bought an Asus VivoTab smart (ME400C) brand new, I plugged for 8 hours and when I turn it on the screenshot that I uploaded came, so it asks me for the username and password, which I didn’t create, I called the seller, they told me it was packed so no one used it before. I called Asus and they told me they can send me a device to reset it but if I am in USA, I am not, I will be traveling for a long while and they don’t have Asus support where I am.
The tablet comes with Windows 8. I tried to connect an USB Keyboard and press F9 while is booting so I can access the menu and reset the computer but it didn’t work, I guess it recognizes the keyboard after the booting, and because it doesn’t have a keyboard is not possible to do it.
I tried to hold the volume + power bottom and I can access the setup of the tablet but it doesn’t help either. Any ideas what can I try to solve this problem?
Thank you very much
Attachments
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Tablet