Solved Today Advised by Lenovo 'not' to upgrade to 8.1 because...

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edythe

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Called Lenovo Software support division today (1/9/14) - advised by more than one tech there not to do the free 8.1 upgrade at present time -they've been getting 'distress' calls by those who have done the upgrade with various problems as a result thereof & that required drivers are not yet available for win 8.1 & trying to run 8.1 on a machine with only Win 8 drivers can cause problems -and that when available Microsoft will include the 8.1 drivers for the Win 8. machines as a normal 'update" and/or when it's clear to do the 8.1 update.
I am pretty uneducated when it comes to computers. Any feedback would be greatly appreciated.
thanks so much
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
If you do not need the 8.1 functions, that is probably sound advice. The later you upgrade the stabler the system will be.

But it also sounds a bit like these guys want to reduce the amount of calls to their center.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs
whs said:
If you do not need the 8.1 functions, that is probably sound advice. The later you upgrade the stabler the system will be.

But it also sounds a bit like these guys want to reduce the amount of calls to their center.
Click to expand...
---------------------------
Hello -I'm willing to wait and i doubt i need 8.1 functions - dont' even know 'what' they do !! i.e. ability to use newer software or 'apps' and nothing to do wtih the 'mechanics/operation' end of the the computer i bought (still in box- lol) ....i only read newspapers, visit websites, forums, email, open a photograph(i do make sure it's 'safe' - know better than to 'click' on the unknown or hyperlinks, etc) so my use is very 'simple'.
Can one assume this is not a Lenovo (or any other manufacturer problem) but in fact solely Microsoft's situation and i should 'run' to exchange this computer for another brand?
But here's a question i have: Lenovo software support advised they have 8.1already installed on their newest Pc's -now shipping to stores ...they obviously have the ''correct' drivers to do that but do not have them for Win 8 users to upgrade via a 'download' ? my main concern also is in several years, MS will not have 'upgrades/updates' for Win 8 or am i not understanding all of this. Coming from Win XP by the way ...never had a problem...
Also about reducing calls - sorry to be 'dense' but how will telling me what they did reduce calls to them ?
Thanks so much in advance for your advices = Edythe
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
Sounds more like a Lenovo issue than a MS one, they are the ones that should be supplying new drivers which have been tested with Windows 8.1 (upgrade will install the MS drivers, but Lenovo ones will be better optimised for your PC)

If you put your model number in here Lenovo Support - Home (GB) (defaults to UK for me so you might need to change that)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3521
    CPU
    i5
    Memory
    4 GB
    Graphics Card(s)
    AMD Radeon
    Browser
    IE
Similar on a brand new i5 HP minitower I'm setting up, I guess HP's message (see snip) says 'wait for while' :O)
 

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My Computer

System One

  • OS
    W8.1, W7
    Computer type
    Laptop
    System Manufacturer/Model
    HP \ Toshiba \ Lenovo \ Dell E7440
    Browser
    FF
edythe said:
whs said:
If you do not need the 8.1 functions, that is probably sound advice. The later you upgrade the stabler the system will be.

But it also sounds a bit like these guys want to reduce the amount of calls to their center.
Click to expand...
---------------------------
Hello -I'm willing to wait and i doubt i need 8.1 functions - dont' even know 'what' they do !! i.e. ability to use newer software or 'apps' and nothing to do wtih the 'mechanics/operation' end of the the computer i bought (still in box- lol) ....i only read newspapers, visit websites, forums, email, open a photograph(i do make sure it's 'safe' - know better than to 'click' on the unknown or hyperlinks, etc) so my use is very 'simple'.
Can one assume this is not a Lenovo (or any other manufacturer problem) but in fact solely Microsoft's situation and i should 'run' to exchange this computer for another brand?
But here's a question i have: Lenovo software support advised they have 8.1already installed on their newest Pc's -now shipping to stores ...they obviously have the ''correct' drivers to do that but do not have them for Win 8 users to upgrade via a 'download' ? my main concern also is in several years, MS will not have 'upgrades/updates' for Win 8 or am i not understanding all of this. Coming from Win XP by the way ...never had a problem...
Also about reducing calls - sorry to be 'dense' but how will telling me what they did reduce calls to them ?
Thanks so much in advance for your advices = Edythe
Click to expand...

I would not worry too much anout it. If they ship 8.1, then their problems are apparently resolved. Chances that you run into problems are very slim. But I would unpack and use the PC during the 1 year warrenty period. Then you can always return it in case it goes belly up. Keep the packaging boxes.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs
paulsalter said:
Sounds more like a Lenovo issue than a MS one, they are the ones that should be supplying new drivers which have been tested with Windows 8.1 (upgrade will install the MS drivers, but Lenovo ones will be better optimised for your PC)

If you put your model number in here Lenovo Support - Home (GB) (defaults to UK for me so you might need to change that)
Click to expand...
---------------------------
Hello : model H520 57317164... lenovo is claiming they're waiting for MS to supply the drivers - who knows what is factual - LOL -
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
edythe said:
paulsalter said:
Sounds more like a Lenovo issue than a MS one, they are the ones that should be supplying new drivers which have been tested with Windows 8.1 (upgrade will install the MS drivers, but Lenovo ones will be better optimised for your PC)

If you put your model number in here Lenovo Support - Home (GB) (defaults to UK for me so you might need to change that)
Click to expand...
---------------------------
Hello : model H520 57317164... lenovo is claiming they're waiting for MS to supply the drivers - who knows what is factual - LOL -
Click to expand...

Well Asus had 8.1 drivers on there download page the day MS released 8.1 on the public. I think MS had all there drivers together before releasing it on the public. Some hardware companies may be dragging their feet in creating or updating there drivers to work with 8.1 and some hardware may not work on 8.1 at all. I wouldn't try the upgrade unless I had some assurances that it is 100% Compatible with 8.1
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes
whs said:
But it also sounds a bit like these guys want to reduce the amount of calls to their center.
Click to expand...

I would agree that this may be at least part of the reason for that information.
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    HP Pavilion g7-120us Notebook
    Memory
    8 GIG
4wd said:
Similar on a brand new i5 HP minitower I'm setting up, I guess HP's message (see snip) says 'wait for while' :O)
Click to expand...
----------------------
while i'm sorry you're experiencing same thing i'm glad i'm not 'alone' in all of this ! thanks so much ! edythe
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
whs said:
edythe said:
whs said:
If you do not need the 8.1 functions, that is probably sound advice. The later you upgrade the stabler the system will be.

But it also sounds a bit like these guys want to reduce the amount of calls to their center.
Click to expand...
---------------------------
Hello -I'm willing to wait and i doubt i need 8.1 functions - dont' even know 'what' they do !! i.e. ability to use newer software or 'apps' and nothing to do wtih the 'mechanics/operation' end of the the computer i bought (still in box- lol) ....i only read newspapers, visit websites, forums, email, open a photograph(i do make sure it's 'safe' - know better than to 'click' on the unknown or hyperlinks, etc) so my use is very 'simple'.
Can one assume this is not a Lenovo (or any other manufacturer problem) but in fact solely Microsoft's situation and i should 'run' to exchange this computer for another brand?
But here's a question i have: Lenovo software support advised they have 8.1already installed on their newest Pc's -now shipping to stores ...they obviously have the ''correct' drivers to do that but do not have them for Win 8 users to upgrade via a 'download' ? my main concern also is in several years, MS will not have 'upgrades/updates' for Win 8 or am i not understanding all of this. Coming from Win XP by the way ...never had a problem...
Also about reducing calls - sorry to be 'dense' but how will telling me what they did reduce calls to them ?
Thanks so much in advance for your advices = Edythe
Click to expand...

I would not worry too much anout it. If they ship 8.1, then their problems are apparently resolved. Chances that you run into problems are very slim. But I would unpack and use the PC during the 1 year warrenty period. Then you can always return it in case it goes belly up. Keep the packaging boxes.
Click to expand...
------------------------
Hi - it's the o.p. here: i agree best thing is to just use 8. and think about updating much later...all i know Lenovo software support claims they don't have drivers yet for the update but yet they are shipping out computers 'with'' 8.1 which means they have the drivers !! yikes so why do they insist they don't have them ?! (rhetorical question?)
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
paulsalter said:
Sounds more like a Lenovo issue than a MS one, they are the ones that should be supplying new drivers which have been tested with Windows 8.1 (upgrade will install the MS drivers, but Lenovo ones will be better optimised for your PC)

If you put your model number in here Lenovo Support - Home (GB) (defaults to UK for me so you might need to change that)
Click to expand...
---------------------
oh dear-thought i replied earlier ! sorry - it's H530 model 57317164
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
Acer had the 8.1 drivers up for my laptop the day of release. I still haven't taken the plunge though.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
popeye said:
Acer had the 8.1 drivers up for my laptop the day of release. I still haven't taken the plunge though.
Click to expand...
-----------------------
thanks !! i'll do the same - LOL edythe
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
Clintlgm said:
edythe said:
paulsalter said:
Sounds more like a Lenovo issue than a MS one, they are the ones that should be supplying new drivers which have been tested with Windows 8.1 (upgrade will install the MS drivers, but Lenovo ones will be better optimised for your PC)

If you put your model number in here Lenovo Support - Home (GB) (defaults to UK for me so you might need to change that)
Click to expand...
---------------------------
Hello : model H520 57317164... lenovo is claiming they're waiting for MS to supply the drivers - who knows what is factual - LOL -
Click to expand...

Well Asus had 8.1 drivers on there download page the day MS released 8.1 on the public. I think MS had all there drivers together before releasing it on the public. Some hardware companies may be dragging their feet in creating or updating there drivers to work with 8.1 and some hardware may not work on 8.1 at all. I wouldn't try the upgrade unless I had some assurances that it is 100% Compatible with 8.1
Click to expand...
-----------------------
I'm convinced by all of you here -and i will just wait it out
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
4wd said:
Similar on a brand new i5 HP minitower I'm setting up, I guess HP's message (see snip) says 'wait for while' :O)
Click to expand...

Very interesting -I have an HP p6230f,which is 4 years old now. It came with Windows 7 installed, and I upgraded it to Windows 8, then Windows 8.1. While there is no HP support indicated at this time, I have had absolutely no trouble with Windows 8.1 - drivers or otherwise. So what is this talk about losing basic functionality and stability? Someone seems not to want to bother helping users with problems - best part in my case is...there have been no problems. Go figure!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender
JohnBurns said:
4wd said:
Similar on a brand new i5 HP minitower I'm setting up, I guess HP's message (see snip) says 'wait for while' :O)
Click to expand...

Very interesting -I have an HP p6230f,which is 4 years old now. It came with Windows 7 installed, and I upgraded it to Windows 8, then Windows 8.1. While there is no HP support indicated at this time, I have had absolutely no trouble with Windows 8.1 - drivers or otherwise. So what is this talk about losing basic functionality and stability? Someone seems not to want to bother helping users with problems - best part in my case is...there have been no problems. Go figure!
Click to expand...

Well, mine got a lot of problems after the upgrade but it's a good thing all of them are fixed now after some driver updates. After I upgraded my laptop from win8 to win8.1, I lost my control in brightness, battery drains faster than usual, laptop always heat up, AMD CCC settings can't be open, and bluetooth can't send files to other devices. It's a good thing I didn't get the black screen issue.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP370R4E-S06PH
    CPU
    Intel Core i3-3120M (2.50GHz, 3MB L3 Cache) Intel HM76
    Memory
    4 GB DDR3 RAM
    Graphics Card(s)
    Intel HD Graphics 4000 and AMD Radeon HD 8750M
    Sound Card
    Intel Display Audio and Realtek High Definition Audio
    Monitor(s) Displays
    14.0" HD LED Display (1,366 x 768), Anti-Reflective
    Screen Resolution
    1366x768
    Hard Drives
    1TB S-ATA II
    Keyboard
    Island-type keyboard
    Internet Speed
    568 kbps
    Browser
    Firefox Nightly
    Antivirus
    avast! Free Antivirus
a buddy of mine with a 6 month old toshiba laptop updated to 8.1..after the upgrade he had a week of nonstop issues, he was ready to take a leaf from american chopper's playbook and hatchet the thing to death. I managed to convince him to downgrade and not take the permanent solution to a fixable problem, since then he's had no issues.
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
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