Hi all and Merry Xmas
I'm having a strange issue and wondered if someone could help me please. I was trying to adjust my recording volume settings and realised that I couldn't access them at all.
I can access volume mixer, recording devices and playback devices but as soon as I click properties I get an error "windows shell common dll has stopped working" checking for solutions. No solutions are found.
In the event log I have this:
---------------------------
Log Name: Application
Source: Application Error
Date: 24/12/2013 14:45:38
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *******
Description:
Faulting application name: rundll32.exe_shell32.dll, version: 6.3.9600.16384, time stamp: 0x5215f00d
Faulting module name: mmsys.cpl, version: 6.3.9600.16384, time stamp: 0x5215eaef
Exception code: 0xc0000005
Fault offset: 0x00000000000188f2
Faulting process id: 0x1700
Faulting application start time: 0x01cf00b6ceae319c
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\system32\mmsys.cpl
Report Id: 0d7784e5-6caa-11e3-be8c-3085a98cff08
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T14:45:38.000000000Z" />
<EventRecordID>9077</EventRecordID>
<Channel>Application</Channel>
<Computer>Grahams</Computer>
<Security />
</System>
<EventData>
<Data>rundll32.exe_shell32.dll</Data>
<Data>6.3.9600.16384</Data>
<Data>5215f00d</Data>
<Data>mmsys.cpl</Data>
<Data>6.3.9600.16384</Data>
<Data>5215eaef</Data>
<Data>c0000005</Data>
<Data>00000000000188f2</Data>
<Data>1700</Data>
<Data>01cf00b6ceae319c</Data>
<Data>C:\WINDOWS\system32\rundll32.exe</Data>
<Data>C:\WINDOWS\system32\mmsys.cpl</Data>
<Data>0d7784e5-6caa-11e3-be8c-3085a98cff08</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
-------------------------------------------------------------------------------------------------------------
I have updated the sound drivers and this does not solve the issue.
I have run sfc /scannow and get this error: Windows Resources Protection found corrupt files but was unable to fix some of them. I checked the CBS.log and mmsys.cpl is in the log:
2013-12-24 15:52:11, Info CSI 000002cc Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-mmsys_31bf3856ad364e35_6.3.9600.16384_none_4f2e2a4bb3222341\mmsys.cpl do not match actual file [l:18{9}]"mmsys.cpl" :
Found: {l:32 b:v60xHehSiEiGjfRlTb3xF2V1fdfK8KIzSOzRm9aKp4U=} Expected: {l:32 b:2m3lgNuMsB36rZd+AC744RhI+hN1eLbb7TCANW8w8/I=}
2013-12-24 15:52:11, Info CSI 000002cd [SR] Cannot repair member file [l:18{9}]"mmsys.cpl" of Microsoft-Windows-mmsys, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
There are also lots of other files with errors. I think this was caused by my faulty SSD and when I re-imaged back to my new drive, these errors are still present.
Do I need to re-install windows or can I repair install without losing my profile and data? I'd rather repair than re-install
Thanks all!
I'm having a strange issue and wondered if someone could help me please. I was trying to adjust my recording volume settings and realised that I couldn't access them at all.
I can access volume mixer, recording devices and playback devices but as soon as I click properties I get an error "windows shell common dll has stopped working" checking for solutions. No solutions are found.
In the event log I have this:
---------------------------
Log Name: Application
Source: Application Error
Date: 24/12/2013 14:45:38
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *******
Description:
Faulting application name: rundll32.exe_shell32.dll, version: 6.3.9600.16384, time stamp: 0x5215f00d
Faulting module name: mmsys.cpl, version: 6.3.9600.16384, time stamp: 0x5215eaef
Exception code: 0xc0000005
Fault offset: 0x00000000000188f2
Faulting process id: 0x1700
Faulting application start time: 0x01cf00b6ceae319c
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\system32\mmsys.cpl
Report Id: 0d7784e5-6caa-11e3-be8c-3085a98cff08
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T14:45:38.000000000Z" />
<EventRecordID>9077</EventRecordID>
<Channel>Application</Channel>
<Computer>Grahams</Computer>
<Security />
</System>
<EventData>
<Data>rundll32.exe_shell32.dll</Data>
<Data>6.3.9600.16384</Data>
<Data>5215f00d</Data>
<Data>mmsys.cpl</Data>
<Data>6.3.9600.16384</Data>
<Data>5215eaef</Data>
<Data>c0000005</Data>
<Data>00000000000188f2</Data>
<Data>1700</Data>
<Data>01cf00b6ceae319c</Data>
<Data>C:\WINDOWS\system32\rundll32.exe</Data>
<Data>C:\WINDOWS\system32\mmsys.cpl</Data>
<Data>0d7784e5-6caa-11e3-be8c-3085a98cff08</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
-------------------------------------------------------------------------------------------------------------
I have updated the sound drivers and this does not solve the issue.
I have run sfc /scannow and get this error: Windows Resources Protection found corrupt files but was unable to fix some of them. I checked the CBS.log and mmsys.cpl is in the log:
2013-12-24 15:52:11, Info CSI 000002cc Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-mmsys_31bf3856ad364e35_6.3.9600.16384_none_4f2e2a4bb3222341\mmsys.cpl do not match actual file [l:18{9}]"mmsys.cpl" :
Found: {l:32 b:v60xHehSiEiGjfRlTb3xF2V1fdfK8KIzSOzRm9aKp4U=} Expected: {l:32 b:2m3lgNuMsB36rZd+AC744RhI+hN1eLbb7TCANW8w8/I=}
2013-12-24 15:52:11, Info CSI 000002cd [SR] Cannot repair member file [l:18{9}]"mmsys.cpl" of Microsoft-Windows-mmsys, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
There are also lots of other files with errors. I think this was caused by my faulty SSD and when I re-imaged back to my new drive, these errors are still present.
Do I need to re-install windows or can I repair install without losing my profile and data? I'd rather repair than re-install
Thanks all!
My Computer
System One
-
- OS
- Windows 8.1 Pro x64