Windows 8 and 8.1 Forums

Windows sudden freeze

  1. #1

    Posts : 2
    windows 8

    Windows sudden freeze

    Hi guys..need help for laptop jut bought 2weeks ago..recently I found it will freeze if I'm not using it for around 15min ...and I can't do anything...I can move my mouse but can't click ...the only choice is to hard reset...I have updated everything to latest...need expert to help me troubleshoot..thanks

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Take it back & get another one or your money back.
    My opinion.
      My System SpecsSystem Spec

  3. #3

    Posts : 60
    Windows 7 Ultimate 64bit

    Could there of been a touch button on the trachpad to disable the mouse? I did that with one of my laptops and I thought it was broken lol. If it's a full freeze it could be faulty ram, hdd, etc if that's the case take it back and get a new one.
      My System SpecsSystem Spec

Windows sudden freeze

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