thecobra
New Member
- Messages
- 11
Hi, first post - if in the wrong section sorry.
I updated my Dell XPS 15 to win8.1 via store and got there in the end, but for the life of me I cannot solve this restart issue and I have googled it, this is my last ditch attempt.
I think it takes a minute to shutdown, it sleeps and resumes ok when I close the lid. But when I click restart it goes thru the motions, screen goes black, lights on the keyboard go off after a minute and at about 2 mins 40 it restarts, getting me back into windows again around 3 mins total.
Sure, I can just hold the power button down and do it ghetto style but I'd rather like to know why and if possible, to fix it. I'm not running any weird software or anything I can think of that would cause the problem, it only happened after the update.
Thanks in advance.
R.
I updated my Dell XPS 15 to win8.1 via store and got there in the end, but for the life of me I cannot solve this restart issue and I have googled it, this is my last ditch attempt.
I think it takes a minute to shutdown, it sleeps and resumes ok when I close the lid. But when I click restart it goes thru the motions, screen goes black, lights on the keyboard go off after a minute and at about 2 mins 40 it restarts, getting me back into windows again around 3 mins total.
Sure, I can just hold the power button down and do it ghetto style but I'd rather like to know why and if possible, to fix it. I'm not running any weird software or anything I can think of that would cause the problem, it only happened after the update.
Thanks in advance.
R.
My Computer
System One
-
- OS
- 8.1 - 64bit
- Computer type
- Laptop
- System Manufacturer/Model
- DELL XPS 15
- CPU
- i7-3632QM @ 2.20GHZ
- Memory
- 8GB
- Graphics Card(s)
- Intel HD4000 / Nvidia GT640M
- Sound Card
- Intel / Realtek HD
- Screen Resolution
- 1900x1080
- Hard Drives
- SSD PM30 mSata / WD10JPVT-75A1YT
- Mouse
- dell touchpad (synaptics)