Windows 8 and 8.1 Forums

Windows defender/firewall problem after computer virus

  1. #1

    Posts : 1
    Windows 8

    Windows defender/firewall problem after computer virus


    I am running windows 8.

    Over the weekend I seemed to have contracted a computer virus. I was unable to access specific websites (google,fb etc) and I noticed the windows firewall was turned off and I was unable to turn it on again. I attempted a system restore but the system froze after a few hours and I powered it down. I had some OS problems but it seems ok now. But the system has not been restored and I am now worried to try it because it seemed a bit unsure as to whether I'd get the laptop running again!

    I ran antiviral software and deleted some malware found and haven't noticed any new discrepancies.

    but the problems I am now encountering are:

    My windows firewall is turned off and when I try and turn it on I get the error "windows firewall cant change some of your settings error code 0x80070424"

    While trying to fix this following an online guide i found that in the list of services windows defender, windows firewall are not listed and when I try and "start" ""SBSD security center service" i get the error "Error 1075 dependacy service does not exist or has been marked for deletion."

    Also I am now unable to connect to the "Store" app.

    I'm not sure if these are to do with the virus, the failed system restore or neither but I am worried about them and would greatly appreciate any help!

    Thanks for any help/advice! Sorry if i missed out any nescesary information. Feel free to ask.

    also i tried to run a system scan in cmd line using "sfc/scannow" and it won't get past 63% before failing the operation.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,191
    Windows 8.1

    Hi steelman235,

    FYI, I have previously participated on several forums that specialize in malware removal, and I can tell by your symptoms, that although your AV may have isolated the infection (not confimed), it managed to cause serious damage before you AV caught it. With that said, if you do not receive any additional response to your issue here, I would consider mobving your issue to a forum that deals specifically with malware identification, removal and repair. However, with all your symptoms, I think you got a real nasty one so be prepared to devote much time to this entire repair process.

    Alternatively, I would consider trying one of these solutions which may prove to be a much quicker fix and cause less grief on your part. Please make sure you read the ramifications associated with each so you are well informed:

    Repair Install Windows 8

    Refresh or Reset Windows 8 without Installation Disk

    Good luck and I hope this information helps you resolve your issue quickly and efficiently.

      My System SpecsSystem Spec

Windows defender/firewall problem after computer virus

Similar Threads
Thread Forum
Does free Comodo Firewall contain an anti-virus?
Now I know many of you will say there is no need for a firewall that will replace Ms's own one in Windows 8.1 and yes, I agree with you. But I wanted someting a bit more visually appealing and engaging. Plus I like experimenting with new software:geek: Anyhoo it's not a problem but after a week...
System Security
Win 8 - Is Defender and Win Firewall secure enough?
So I have a Win8 PC thats online 24/7, and its used mainly for remote access, light browsing etc. It also has access to my film collection via shared network drives. Question is, would Windows defender and windows firewall be secure? Should I go with another setup? I did look at panda...
System Security
Can't enable Windows Defender - removed other Anti-Virus
I've seen some other threads on this topic but none of the solutions have helped me unfortunately. If anyone could help me out I'd greatly appreciate it! I'm running Windows 8.1
System Security
Whats a good firewall to go with windows defender on win 8
Hi all i have win 8.1 and use windows defender and have been using the windows firewall but i never get any promps for outbound stuff so was looking for a better firewall to use what is a good one to use with the built in windows defender Someone told me comodo firewall was a good one.
System Security
Windows Defender - delete virus, rescue data
Hi everyone, i have a problem with my USB stick: i've borrowed it to a colleague 20 minutes, and now, when he returned me i have a little surprize: instead of finding my personal data from faculty, i found these shorcuts, who turns out that are viruses (Windows Defender alerted me). 32039 The...
System Security
i can't update my windows defender's virus definitions!!
today, when i opened the windows defender i saw my PC status at risk and when i tried to update it's virus definitions i couldn't complete, it says network connection but i could connect to website download anything without any interuption. i even tried to update virus definitions through windows...
System Security
Windows Defender, Ok....Firewall?
So i'm guessing windows defender is the best thing for antivirus/spyware for my windows 8 computer? Also can it scan certain files/folders/zips/rars? etc? also let's say i download a program/file thats a virus does it get it instantly and remove it? also wheres the firewall?
System Security

Eight Forums Android App Eight Forums IOS App Follow us on Facebook