System won't sleep or shutdown after 8.1 update!

bazb85

New Member
Messages
6
Serious problem after 8.1 update from windows 8. My Dell notebook won't sleep when idled or lid closed, nor will it shutdown. The screen turns black, and the LED blacklight and fan are still on and cannot revert to normal mode unless I do a hard reset.

Updated to latest drivers and windows update, to no avail. Checked sleep and power options, and they're still the same as before. Please help! Neither Dell nor Microsoft tech support were able to figure this out, and will call back later.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell XPS 12
    CPU
    Intel i5 1.7 GHz
    Memory
    4Gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    McAfee Internet Security

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Thanks for the rapid response, Shawn.

When I ran powercfg -request, I got System, Driver, srvnet as the only request. Is that normal or a ed flag?

If I go ahead with Step 2 and override, what exactly will that do to my computer? If something breaks, can it be undone?

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell XPS 12
    CPU
    Intel i5 1.7 GHz
    Memory
    4Gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    McAfee Internet Security
It will permanently override that request.

Before doing that check the items in the yellow TIP box at the bottom to see if turning them off may help first. Those can be turned on and off at anytime.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Hmm interesting. I did the override command, yet the srvnet request keeps coming up every time I check using step 1. Does that mean it won't override? Why is that?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell XPS 12
    CPU
    Intel i5 1.7 GHz
    Memory
    4Gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    McAfee Internet Security
I had a similar issue. After upgrading to Windows 8.1, my Dell Inspiron laptop would no longer sleep. Any attempt to make it sleep would result in a full restart.

It turned out that this was due to the AMD catalyst drivers. Any attempt to remove the drivers using the Catalyst software resulted in a blue screen crash (thread_stuck_in_device_driver). In the end, I uninstalled the AMD Radeon HD 7730M device through the Device Manager, and then installed the lastest AMD drivers from the Dell website. (These are the bespoke Dell AMD mobile drivers. The latest Catalyst drivers from the AMD website don't work.) This fixed the issue and my laptop now sleeps again.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
The uninstall of the the AMD Catalyst driver solved my same problem too with Dell Inpiron 17R laptop. Very big Thank You! But very important, you have to turn off microsoft windows auto update, otherwise it will always download and install the latest driver, which cause the problem. And you have to be watch, no install the amd driver when you install other important updates.
But if I put the dell provided driver, the problem came again... Now I use default microsoft videocard driver. For video, flash game its enough, but if you want play 3D game, it is not the best.

I had a similar issue. After upgrading to Windows 8.1, my Dell Inspiron laptop would no longer sleep. Any attempt to make it sleep would result in a full restart.

It turned out that this was due to the AMD catalyst drivers. Any attempt to remove the drivers using the Catalyst software resulted in a blue screen crash (thread_stuck_in_device_driver). In the end, I uninstalled the AMD Radeon HD 7730M device through the Device Manager, and then installed the lastest AMD drivers from the Dell website. (These are the bespoke Dell AMD mobile drivers. The latest Catalyst drivers from the AMD website don't work.) This fixed the issue and my laptop now sleeps again.
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1
Back
Top