Windows 8 and 8.1 Forums

Windows 8.1 login and black screen

  1. #31

    Posts : 1
    Windows 8

    I had this problem occur on my computer. I did not receive any error message, just a black screen. I contacted customer support and they wanted $250 to "re-write" the registry and "guaranteed" to get it working. After looking closer at my laptop I realized that even if i held down the power button it still was technically on because the light labeled by a light bulb was still staying on. I removed the battery and plugged in an Ethernet cord and the computer powered up. I chose to stick with windows 8 but I'm sure if you were dying for the update you could use the Ethernet cord method. Hope this helps!

      My System SpecsSystem Spec

  2. #32

    Posts : 1
    Windows 8.1 Professional / Windows 7 Ultimate

    I have this black screen only mouse cursor problem too, but i cannot open "Windows Explorer.exe". And if I goto "Task Manager" and I click "New Task" then nothing happens. If I try to "Open file location" then it gives me an error like this: Click image for larger versionAnd if I try opening the "Windows Explorer" in "cmd.exe" then it gives me error like this:
    Click image for larger version If I press Windows logo + E on my keyboard then also nothing happens. First time when I installed the windows 8.1 then it was okay about 5 seconds. After that my screen was like this:Click image for larger versionThen my PC suddenly restarted and when I logged on then the screen was black. Is there any solutions for this?? I don't want to install new windows, so someone please help me. I'm very thankful for any response.
      My System SpecsSystem Spec

  3. #33

    Posts : 1
    Windows 8.1

    Quote Originally Posted by IronMan View Post
    I too faced the same problem, i found out there are 2 possible solutions

    Solution 1 : Reinstall the video driver in safe mode

    if solution 1 doesn't work then

    Solution 2 : Replacing Windows.UI.Immersive.dll file

    Step 1 : go to system32 subfolder in Windows folder (typically

    Step 2 : Find the Windows.UI.Immersive.dll,check for Date Created attribute(if it is in October 2012,you may have to replace with the recent one)

    Step 3 : Goto WinSxS subfolder in Windows folder,search for
    Windows.UI.Immersive.dll(which is newer version) ](i found it in C:\Windows\WinSxS\x86_microsoft-windows-windowsuiimmersive_31bf3856ad364e35_6.3.9600.16408_none_c6ca1a15ef5e5709)

    Step 4: Replace the older file with the newer one in system32 folder

    Step 5: there is a hidden folder called Windows Activation Technologies in root drive(usually
    C:\Windows Activation Technologies),replace the older file in the above folder too.
    Then restart,
    hopefully this solves your problem

    Source :
    Blank Screen after Installing Windows 8.1? - Microsoft Community

    Worked for me..Thank you very much .
      My System SpecsSystem Spec

  4. #34

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Very good info.
      My System SpecsSystem Spec

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Windows 8.1 login and black screen

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