Windows 8 and 8.1 Forums


Windows 8 Won't Shutdown or Restart

  1. #1


    United States
    Posts : 4
    Windows 8 Developer Preview

    Windows 8 Won't Shutdown or Restart


    Running Windows 8 Dev. Preview on a Dell Latitude D610 (1.73Ghz, 2GB). System Hibernates fine (my main mode of powering off) but will not properly shutdown or restart. Every time I hit shutdown/restart it goes to a black screen. I know that it's still running because the power light is still on and the hard drive light flashes just as if it were still in use. I've let it sit for 3 hours in this state and it still refuses to shut down. Any ideas?

      My System SpecsSystem Spec

  2. #2


    Backup any important documents, photos etc, try Refresh, if it doesn't solve it try Reset.
    Reset Windows 8
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 4
    Windows 8 Developer Preview


    After posting, I decided I would try cmd shutdown: shutdown /s /full. Worked. But I'm not sure yet if it will shutdown normally rather than through cmd prmpt. Thanks though, because I may need to reset to fix another problem: Windows 8 Network Connectivity Dialog Box won't come up
      My System SpecsSystem Spec


  4. #4


    Belo Horizonte, MG, Brazil
    Posts : 4,370
    Windows 8.1.1 & Windows 10.0.10049


    At least you found a way But try to reset Windows 8
    Last edited by vrosa; 10 Nov 2011 at 13:46.
      My System SpecsSystem Spec

  5. #5


    I was having a similar problem - My would not restart only shutdown so I reload W7 and had same problem, After that
    I load XP and format the HD and then reload W7 and W8 with dual boot and is all good now.
      My System SpecsSystem Spec

  6. #6


    Posts : 1
    win 8

    Searching for ISO DISK


    FYI: insert Win 8 ISO Into CD\DVD Drive. Shutdown completely, restart pc. Worked fine for me. (Try the Simple things first) Info from: Get error LOGON.EXE fails when logging out of Windows 8 Release - Microsoft Answers
      My System SpecsSystem Spec

  7. #7


    Did you ever get this resolved?

    I'm having the same issue.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,925
    Windows 8.1 Pro


    This is typically a symptom of a faulty driver in your system. Have you installed any custom drivers? Video cards, accessories, whatever..

    If you haven't installed a custom driver, then try going out and getting the manufacturers driver, NVidia, AMD, Intel, etc..
      My System SpecsSystem Spec

  9. #9


    I had installed the below, but win 8 said it was incompatible. I uninstalled it, but maybe that's what's caused it.

    Hmmm.......

    ASUS Ai Charger - Quick charge your iPod, iPhone and even iPad!
      My System SpecsSystem Spec

  10. #10


    Posts : 1,925
    Windows 8.1 Pro


    Another potential problem is a buggy bios firmware. Check with your motherboard vendor to see if there are bios updates.
      My System SpecsSystem Spec

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Windows 8 Won't Shutdown or Restart

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