Solved New Windows 8 Install - Keyboard delay and freeze up

Ron AKA

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I installed Windows 8 standard package a few weeks ago on a AMD FX-8350/Asus MBO, 16 GB RAM, 128 GB SSD, 2x 1TB Seagate Barracuda configured as one 2 TB drive with Storage Spaces. It initially worked fine. Then when I installed a SSD optimization software from the SSD manufacturer, Samsung. I believe it was called Magician or something like that. It was a problem in that it slowed down my SSD, according to Samsung's own software, and it seemed to be the cause of keyboard freezing and/or major delay. I uninstalled it and the problem went away.

Now it has come back again. It seems to happen almost at random in any application. The mouse works fine, and never freezes, but the keyboard either has a large delay and the first character typed is lost, or it just does not respond at all. Closing the app, like IE10 and opening it again does not resolve it. Often the keyboard is still frozen.

I updated the graphics card driver to the latest from AMD. It is a Radeon HD7770. It seemed to help for a while, but it is back again. I can't think of any significant software I have installed, except perhaps the monitor calibrator, Spyder4Express. However all it should do is create a new monitor ICC profile.

The sad part is I had nearly this exact same problem with another computer years ago, and I cannot remember how I resolved it. I was using McAfee AV and ZoneAlarm, and I may have given both of them the boot. Currently all I am running is the default MS Defender AV. I've reset the Security in IE10 to default.

Can't think of more to do. Anyone have suggestions on how to troubleshoot this thing? I have Process Explorer and tried running it. I am not very familiar with this software, but from what I could see the processor is not loaded nor is any significant memory used when it the keyboard is locked. I can't seem to catch it doing anything bad. I checked the batteries on the keyboard as it is wireless and they are good. I have a faint recollection of having a wireless phone system that was conflicting, but since this new computer install I am using the same wireless router, same wireless phone system, and same wireless keyboard. It would seem unlikely out of the blue for them to start conflicting. Need help Please....
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Any way you can roll back to a restore point before you originally installed the program? Sounds like the program may have left stragglers in the system, a driver or a service or something.

For SSD drives and even regular drives I use Raxco Perfect Disk, I set it on a timer so that it optimizes my drives ever day starting at Midnight.

PerfectDisk Home | Raxco Software

You can try it out for 30 days. I say, restore to way before you ever installed the Samsoong software, and then install Raxco.

Look, here is what;s been happening. You installed 8 on the SSD and originally it was perfect. You installed the Optimizer and it slowed your puter up. SO now, unless you have tried to use the Optimizer in Windows, your drive MAY be about 15% fragmented.


And THAT will cause all the same problems as the Samsung program. It's possible that the Samsung prog was defragging all the time, cos you had a lot of frag.

So, run cCleaner to rid yourself of temp files, install Perfect disk, then set it to run EVERY day at midnight (or whenever you sleep). Tell it to handle not only you main files but also your Page-file, Hiberfil and prefetcher as well. and do at least one "Boot Time Defrag".

I've installed Raxco into at least 10 SSD systems, and it works great.

If you don't wanna install it, then just tell Windows Optimizer to run Every Day at midnight. But fair warning, Windows Optimizer was shown to have issues with SSD drives.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Any way you can roll back to a restore point before you originally installed the program? Sounds like the program may have left stragglers in the system, a driver or a service or something...

Look, here is what;s been happening. You installed 8 on the SSD and originally it was perfect. You installed the Optimizer and it slowed your puter up. SO now, unless you have tried to use the Optimizer in Windows, your drive MAY be about 15% fragmented.

When I installed the SSD I went through a manual step by step optimization process for the SSD. Then later I did the Samsung Magician thing. It gave me a performance rating which was very good. Then I let the Magician do its "optimization" and then ran the performance test again. The performance went down, and sometime later I noticed the keyboard delay and occasional freezing issue. After that I uninstalled the Magician, and I went through the original manual optimization process again. I found many of my settings had been changed, but I put them back to what the guide at that link above said. Of course I did not run the Samsung software again to check performance, but I have no reason to believe it is not very good again.

The delay problem went away for some time (weeks), and now has returned again. I'm thinking it is some kind of conflict, but a check of the Device Drivers says everything is fine.

As a bit of an update, I found some other information on the net that suggested resetting the keyboard communication by plugging the wireless key into a different USB port. I did that shortly after I made this original post, and I have not had one incident of delay or freezing since. However, I'm still not convinced it has been solved, although I was able to type this whole post without a hitch...
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Well, I would download the Raxco Perfect Disk Trial, try it, cos your Drive NEEDS to be Optimised.

You may be right about resetting your Laptop mouse/kb, if it starts acting up again, download the Raxco program and try it.

But I have heard other people complain about that same kind of SSD drive, I've never liked Samsung drives. One Of My friends had one and he brought it back and got a refund for problems very similar to yours.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
I am getting more and more optimistic that the problem may have been solved with the transfer of the wireless keyboard/mouse USB fob to another USB port. It is about 1 day now since I moved it, and no more delays or freezing.

On the SSD Optimization, I will live with what I have. After the bad experience with the Samsung Magician, I'm not going to let software make unknown changes to my system. Also, on this new build I have resolved that I am going to keep software installation to a bare minimum.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
I can vouch for Raxco, I'm running it in all my systems, the only thing it does is take over from the Windows Disk Optimizer. It was made specifically for SSD drives and every computer with an SSD drive I installed it on is running much better than they ever did without it. But you are right, if the problem was your USB socket, then it is not so expedient to install an Optimizer. But if you do, Rasxo is the best one out there.

You got the link, you should download it just in case you want to try it. Otherwise, get into Windows Disk Optimizer and put the optimization on a daily schedule. Do you leave your computer on 24/7? Because the longer you keep the computer on, the better it will be optimized say after 5 days. Unless it is a Laptop, in that case I would keep it on for 5 days or so while it optimizes nightly, after that I would just keep it on overnight once a week. Generally, I reboot once a week or after installing updates or programs that require a reboot, and sometimes I don't even reboot then, I'll wait until an Update. As a matter of fact I just updated so I am pending a reboot now.

Is the Wireless KB/Mouse connected via a receiver plugged into a USB socket, or does the system have it built in? If it has a receiver that plugs into a USB socket, then I would use Contact Cleaner on your Sockets. I've had sockets on brand new motherboards and Boxes start acting wiggy if I used them a lot, after one month. It's best to use a USB Hub of some sort, I use a D-Link USB Hub, it's built to handle the abuse of constant plugging in and pulling out.

And I think it was the cause of your problem, a Bad USB connection can cause all kinds of problems, especially with Input devices.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Well, I would download the Raxco Perfect Disk Trial, try it, cos your Drive NEEDS to be Optimised.

You may be right about resetting your Laptop mouse/kb, if it starts acting up again, download the Raxco program and try it.

But I have heard other people complain about that same kind of SSD drive, I've never liked Samsung drives. One Of My friends had one and he brought it back and got a refund for problems very similar to yours.
planning on getting my first SSD drive ,what brand do you use and suggest as a good one ,thanks
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I have a seagate Hybrid Drive, I don't know, I wold stuck with WD or Seagate, but if Intel makes one, I wold try one of those too.

It's not that his Samsung drive is bad, but I have seen a bunch of complaints about them, causing the system to stutter, and their health dropping fast. But I think it's because their Optimize program is bad, not the drive. I installed Perfect Disk for a system that had one, and it flew after it was done optimizing it.

I wish there was a Disk Optimizer for my iPh9one "hard disk" cos I am sure it is totally fragmented after 6 iOSs.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Otherwise, get into Windows Disk Optimizer and put the optimization on a daily schedule. Do you leave your computer on 24/7? Because the longer you keep the computer on, the better it will be optimized say after 5 days....

Is the Wireless KB/Mouse connected via a receiver plugged into a USB socket, or does the system have it built in? If it has a receiver that plugs into a USB socket, then I would use Contact Cleaner on your Sockets...

Currently the Windows 8 Optimizer is set to run weekly. My normal habit is to shut the PC down each day.

The wireless KB/Mouse is just a small gizmo that plugs directly into a USB 2.0 port. From what I can see all my back USB 2.0 ports come off the same MBO controller, even though some are colour coded black, and some red. What doesn't make sense about a bad connection is that the KB and Mouse operate off the same USB device. The mouse seemed to work fine through the delay and freezing troubles with the KB. I would think if it was a simple bad connection both should have acted up.

The link I found (and I have no idea where I saw it now) suggested moving from one USB port to another to force a reset of the wireless communication. It seems to make sense there was something wrong in the communication protocol of the keyboard to the USB controller, and the forced reset seems to have fixed it. On the other hand the problem existed from day to day even with my daily shutdown and cold reboot. Although the motherboard never really gets powered down unless you switch the power supply off at the back, and the keyboard is battery operated. They may still think they are connected even though the computer is "shut off". But now that I think about it, I recall I removed the KB batteries and checked them, so that also should have forced a communication reset? Not sure what all is happening behind the scenes when you see that message pop up that the OS has detected new hardware and is installing it (drivers?), and then the message device is ready to use. It is almost as if the code that is written to allow communication with that specific port may have been messed up.

I do think the issue is resolved as it is a day and night difference between now and what I was putting up with. I'm terrified however to click on that green "Problem is Solved" button for fear it will return... I'll give it some more time to act up first...
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Bad news! This computer had another "spell" again last night. For a few minutes the delay/freeze thing came back. I didn't do anything, and it went away, until just now. It froze up again for about 10 seconds in the middle of typing this post. It had worked fine all morning prior to this.

I wonder if Windows 8 has a bug and Microsoft has forgotten that some computers have keyboards... O, the other thought is my internet service. I did some testing last night and got ping times from 95ms up to 165ms. That does not seem good. Download and upload times are on spec though.

If I don't find a solution to this, I am going to have to uninstall Windows 8 and buy Win 7 or even put my XP back.

It froze a total of 3 times during this post.

Any thoughts on what I can look for during the freezing. I have watched the CPU usage and it never goes above 1-2% on any of the 8 cores during the "spells".
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
It would not hurt to spray some fast-evaporating contact cleaner into the USB port. Take it from me, USB ports go BAD FAST. But once I switched to a Hub, all my problems stopped. I know your device is intended to just plug in and forget, but the port may have been dirty or the contacts misaligned. That's usually what happens, the four contacts in the port get futzed up.

Switch your Windows Optimizer to Daily, and leave your computer on overnight for at least 2 days. Then see what happens.

It could also be Infrared Interference too, have you tried plugging a regular keyboard or mouse in? I'd do that too just to check it.

Its starting to sound more and more like intermittent radio interference, how does the Mouse/KB work, Infrared or High Freq Radio? If it is any kind of Radio connection, then you may be getting radio interference if you are in an Industrial area or near people who are using Hi Freq devices. Try a physical Keyboard/Mouse, you may simply need to get a new one.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
As an update, I upgraded the motherboard BIOS to the latest version, which is two versions newer than what I had. In the process I also just used the Optimized Defaults for the BIOS. That wiped out my slight 8% overclock on the CPU, and I have left it at default for now. No delays or freeze up since, but as I have found out, that does not mean much. This is a very intermittent problem.

On the Keyboard/Mouse, it is the same one that was on my old system, in essentially the same location, as the existing router, and in house wireless phones. It is a 2.5 GHz radio frequency type, not IR. If it was interference from them, it should have happened with the old system. I do have a 20 year old wired keyboard from my original computer that I know works as I just used it to build a Win7 system. If the problem comes back again, I will use it to see if that makes any difference. I'm reluctant to change too many things at once.

I ran a Windows Performance test, and got a report. The system performance excluding the graphics was 8.1, but the graphics performance was rated at 7.4. I do not have a real high end graphics card as I do not do games. It is a Radeon HD-7770. It gave me a performance improvement caution, Event ID 500. Some details below. The MS info suggests a potential conflict with AERO. However, I don't think Windows 8 uses AERO?? In any case here is the General Message and some detail, if anybody has any thoughts on what this means if anything. Perhaps a 1 GB graphics card just does not measure up to the Windows performance test??

"The Desktop Window Manager is experiencing heavy resource contention. Scenario: The Desktop Window Manager responsiveness has degraded."

Details

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />

<EventID>500</EventID>

<Version>1</Version>

<Level>3</Level>

<Task>4006</Task>

<Opcode>39</Opcode>

<Keywords>0x8000000000010000</Keywords>

<TimeCreated SystemTime="2013-08-30T19:46:23.302854900Z" />

<EventRecordID>113</EventRecordID>

<Correlation ActivityID="{B98B8B97-A584-0006-F4EE-9DB984A5CE01}" />

<Execution ProcessID="1364" ThreadID="2848" />

<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>

<Computer>FX8350</Computer>

<Security UserID="S-1-5-19" />

</System>


- <EventData>
<Data Name="DisplayDeviceFriendlyNameLength">26</Data>

<Data Name="DisplayDeviceFriendlyName">AMD Radeon HD 7700 Series</Data>

<Data Name="MemoryBandwidth">19249800</Data>

<Data Name="MemorySize">725587968</Data>

<Data Name="Scenario">3</Data>

</EventData>


</Event>
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Windows 8 DOES have Aero, your taskbar is transparent, it's Aero. We just don't have the Window Transparency that was in Windows 7 and Vista.

The Message could also mean, that your Video Ram memory may have a bad spot. You can use Performance Test to check all of your Video Functions, if the tests stall at any point and freeze your system, then some of the Ram on the Card could be bad.

Or, you can try upgrading the firmware for the Video card, I don't know if ATI has a tool to do this, I've heard abut it being done.

I don't know why your KB/Mouse driver would conflict with your Video, but the error message seems to say that it is some kind of Memory Conflict.

Remember installing drivers into Windows 95 and Windows 98? Sometimes we had to manually set the memory settings. Windows 2000 through 8 set these automatically, I don't think they can be changed.

If you can think of a way to give access to the Automatic Settings checkbox, you could disable Auto Settings and try different memory locations:

videomemory.png

You would have to use Group Policy to get access, if you have less than Pro, Shawn has posted a tutorial on using registry entries, it's in the Tutorials Section if you know what I;m referring to. I'll try to find the link in a bit.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
On a closer look, I think the Event ID 500 is probably a bit of a red herring. I thought it had come up as a result of the Performance Test I had done. However, I just noticed it is dated Aug 30, so that is nearly a month ago. No idea what was going on at that time, and the event has only occurred once, so will not worry about it for now.

The computer seemed to go through the performance tests just fine. I used the Microsoft Process Monitor to graph the GPU and CPU during the tests. The GPU was never loaded beyond 50%, and the GPU memory only about 30%. As I say I'm now thinking this is a bit of a red herring.

On drivers I have updated the graphics card drivers to the latest ones available from AMD direct, and it is version 13.152, with a date of Aug 30/13. The latest driver available from HIS which is the overall card manufacturer is 12.104, with a date of May 30/13. Unfortunately I did not record what I was using before I did the AMD update. Any thoughts on whether or not I should be using the older HIS drivers or the newer ones direct from AMD? I'm a bit afraid of going back to the HIS ones as I'm also using a later version of AMD Catalyst Control Center.

In any case no more KB delays since the MBO BIOS update... Here is to hoping!
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Yah, it would make sense that the error would be repeated frequently in your Event log if it was the actual cause, so it must have been a fluke that one time. You would have to have an image of all running processes from the time it happened. So let's hope the BIOS update worked!
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
I unfortunately again encountered a slight delay response today, but no freeze up, when composing an e-mail (Monzilla Thunderbird). My "fix" for the day is focused on ensuring that power is always maintained to the USB ports and they are not put into sleep mode by Windows. It seems to me that should not be an issue, when you are actively using the KB, but there are some reports of it being the cause of the KB lag problem. There are a couple of ways of doing this, but I went into Control Panel, Hardware..., Power Options, Edit Plan.., Advanced Settings, and then DISABLED the USB Selective Suspend. It unchecks all the enable shutdown of power boxes found in the USB Root Hub, Power Management, in Device Manager. Unchecking each box in each Root Hub is the other way of doing it.

Will see if that makes a difference...
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
I get freeze ups all the time when composing in iCloud from within a Browser Window. I have to sit and wait for it.

You may want to get the pro version of cCleaner, that way it deletes the browser cache immediately upon closing the browser. If I leave my Browser open overnight, it pauses and freezes constantly until I close the Browser and re-open it.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Well with all the changes, it still got into a major freeze up again. This time I had Process Explorer running, and saw absolutely nothing going on. Whatever the problem is, it is not being caused by the CPU, or GPU being loaded up.

I dug out my 20 year old cord type Fujitsu keyboard and Microsoft mouse. Actually the old mouse is so big, it feels like a rat! All going well for now, but I've said that many times before...
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
You may just have to buy a new version of the KB/Mouse combo you were using. I only allot any keyboard or mouse I use 1 year of life anyway.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
You may just have to buy a new version of the KB/Mouse combo you were using. I only allot any keyboard or mouse I use 1 year of life anyway.

Well one day in, and not a hint of a keyboard hesitation yet. But, I've lost track of how many times I've said that now. In any case if the keyboard is the solution, I'm going to find a wired one. While this Fujitsu seems to be working fine, the key feel is not great (after 20 years). The only down side is that on a quick check the PS2 ports which are what I'm now using with this old mouse and KB seem to be a thing of the past. The only wired hardware I can find, seem to be USB 2.0. But I guess that is OK, I don't really think there is anything wrong with the ports. They are less than two months old, and all 10 of them can't be bad.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
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