Black screen, need help

SowigAcid

New Member
Messages
14
Hey guys, so heres my problem.
I have my laptop running windows 8, and whenever i boot it up it just shows the "HP" logo and then the spinning dots on the bottom, then it just goes to a black screen with a cursor on it. Now I cant do anything with this, seeing as it is windows 8 I cant boot it into safemode from startup. I have no idea what to do.

I have an HP Envy Laptop.

Any help is appreciated.

Thanks.
 

My Computer

System One

  • OS
    Windows 8
Didn't you get a "rescue disk" with it ? Laptops also usually have a rescue partition on HDD too. You would need a rescue disk from HP or windows disk to do repair.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Can you press the delete key to get into the bios at startup ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Ow I had the same problem like yours. I Reinstalled the OS on that previous win 8 system partition. Just format that win 8 system partition and the extra 350mb reserved partition and then again select those unallocated partition to install the os. No need to format other partition and this way you wont lose the data on other partitions.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP pavilion Dv6 3017TU
    Browser
    Internet explorer 10
    Other Info
    I love my laptop whatever it is :)
Okay well no, I cannot get into bios settings by pressing delete during startup.

It is my sisters laptop and knowing her she probly threw out the back up discs that HP sent with it.
And HPgeek I am not entirely sure how to do that.
 

My Computer

System One

  • OS
    Windows 8
Black Screen with Cursor usually means, a bad activation. Can you hit Ctrl-Alt-Del and pull up Task Manager? if you can do that, pull up Task Manager and run SLMGR.VBS /dlv and see what it says.

I have seen this with people who used one of those crack activators to try to activate Windows 8. I've seen this "Black Screen of Death" on three different computers that were all using one of those.

The solution is to run an In-Place Install and use a valid key.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
A friend of mine had the same problem,
Only he did not had a cursor, our explaination was a crashed Registry.
We reinstalled his Win8 to Factory settings (which is a complete cleanup and reset of your PC) and that solved the problem.
It would be nice if you got your files backuped on a second partition (like "D: or else) or backuped on an external drive. Or online..

You have to try to enter the boot system. You can try to push the keys f1, f2, f9, f11, home, delete or end when it prompts the HP logo.

I schould try them seperately.

If you where able to enter a boot menu you schould be able to prompt a pc refresh (what does not affect your files), a system recovery (what sets your pc back to your last restore point) and a system reset (what sets your PC back to how you bought it and effects your files). If you choose the last one and you have your files on a seperated partition like D: you should be able to choose not to reset that partition. That would mean you keep your files.

Good Luck!
 

My Computer

System One

  • OS
    Win 8.1, Win 8, Win 7, Win Vista, Win XP
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X301A
    CPU
    Intel I3
    Motherboard
    Default
    Memory
    640 GB
    Graphics Card(s)
    Default
    Browser
    IE 10
    Antivirus
    Norton
If task Manager won't come up, then it's another issue.

But if it IS activated and SLMGR.vbs says so, you will have to do an In-Place install. You can start the Setup from task Manager by Browsing to the Setup.exe on the install disk, make sure your disk is the exact same version of 8 you had in there.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Ok, then it is not an activation issue. The solutions I use only work if Task Manager will come up. Did you say the cursor moves around?

On the three systems where I had to deal with this, I was able to reinstall windows and activate it properly. If you can't do that, then you'll have to save your personal files and do a fresh installation. So we'll have to find you an install disk somewhere.

I don't know what else, if you had an install disk, you could boot to that and use the command prompt to run CHKDSK and some other tests. Can you get into Command Prompt Safe mode at all?

If you just want to scan your drive, you can download Hiren's Boot CD from my link below, burn it and boot to it. Go into Mini-XP and run a CHKDSK on the drive from Mini-XP, it's the only way I know how to do it without taking the drive out. You can do other tests on the hard drive in Hiren's as well, in Dos Programs, there are a bunch of Drive Testing programs. The one I use most is called GWscan, bot it only works with WD and some Seagate drives. But whatever your make of hard drive is, there will be a full disk checker in there
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Are you shure you cannot enter a boot setup?
 

My Computer

System One

  • OS
    Win 8.1, Win 8, Win 7, Win Vista, Win XP
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X301A
    CPU
    Intel I3
    Motherboard
    Default
    Memory
    640 GB
    Graphics Card(s)
    Default
    Browser
    IE 10
    Antivirus
    Norton
Okay well no, I cannot get into bios settings by pressing delete during startup.

It is my sisters laptop and knowing her she probly threw out the back up discs that HP sent with it.
And HPgeek I am not entirely sure how to do that.

:D you still got the prob unsolved!. Looking at your question I think you have the same problem(if I am not wrong)that I came through. Ok first you have to do these-
1. Get a windows 8 setup disk.
2. Go to the bios setting by pressing the 'Esc or delete' key when the 'HP' Logo comes to the screen.(you have to press the Power key for 5-7 sec if the ' press The esc for startmenu' or something like this wont pup under the HP logo). Start the machine again.
3. Insert the win 8 setup disk and..wait...change the boot order to Cd/dvd rom drive
4. Follow the screen instructions..
5. Select the drive carefully.. I hope you have partions like- win8 system,
Local disk(D:) and local disk(E:)
6. You just need to Format that win8 system partition and the 350mb reserved partition.
7. Lets say you got 150GB unallocated partition. Select this partition click next or install whichever comes to the option. (no need to make partition manually ...it will get partitioned to Local Disk c:and a 350 mb reserved drive.)
8. This way you will have the files on the extra partition and this is simple.
9. If you cant acces the BIOS menu then I am sorry this was another problem then. But I am sure it will work good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP pavilion Dv6 3017TU
    Browser
    Internet explorer 10
    Other Info
    I love my laptop whatever it is :)
Okay i don't have a windows 8 install disc. This is my sisters laptop so I am just trying to fix it.

I do have a windows 7 install disc however.

Would I be able to use that. I like windows 7 better anyways.
 

My Computer

System One

  • OS
    Windows 8
Well, you can't fix windows 8 with that, if that is the best solution at hand, you can try doing a fresh install, you will have to wipe the drive, but save the Drivers folder. Try to get into the Drive, you can use Hiren's Boot CD and Mini XP to get into the drive, then you can move files out to a flash drive.

I highly suggest finding a Windows 8 Install disk Online.

Also, check this tutorial:

http://www.eightforums.com/tutorials/18309-windows-8-upgrade-iso-download-create.html?filter
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
D-Dan? No Just create a new partition while installing Windows 7, it's in the advanced partition choices when it gets to that part of the setup, you will be able to wipe the drive and reformat it right from there. Just delete the partition and then make a new one, Windows 7 will want to make that 100 MB Grub partition on some systems.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Okay so I was able to hold ESC when booting and it brings up a few options, like whether i want to go into boot options etc. But whatever option I select, it just goes to a black screen with a cursor LOLZ I can record a video and upload it to youtube if you guys would like to see yourselves. Maybe that would help
 

My Computer

System One

  • OS
    Windows 8
If it goes to a black screen with a cursor, it's the same issue as what you started with. We gotta find a way to get you a Windows 8 Install disk.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
I have an ISO file of windows 8. If we can find a way to get it to you you can burn it an a dvd and reinstall windows..
 

My Computer

System One

  • OS
    Win 8.1, Win 8, Win 7, Win Vista, Win XP
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X301A
    CPU
    Intel I3
    Motherboard
    Default
    Memory
    640 GB
    Graphics Card(s)
    Default
    Browser
    IE 10
    Antivirus
    Norton
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