Windows 8 rebooting loop

patelhe

New Member
Messages
6
I have been using Windows 8 for over 1 year now. My computer took an update yesterday and tried to reboot. Now all I get is Windows is configuring your updates....goes from 0-30% and then it restarts. Keeps cycling forever.

I have an AMD quad core 9600, Gigabyte MB, 4GB ram, SSD drive.

I have tried to put in the Windows install/repair DVD and system restore says I need to restart choose an operating system. The repair option starts with diagnosing your PC then after 5 minutes it just restarts.

Any help would be appreciated as I can not due a fresh install....need my data.

Hetal
 

My Computer

System One

  • OS
    windows 8
Can you get into safe mode ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
No, I can not get into safe mode as the computer just restarts without getting to the windows startup menu or desktop. There is no way to get into safe mode with pressing shift F8 either.
 

My Computer

System One

  • OS
    windows 8
Try pressing the delete key at startup to get into the bios.
If you can get into the bios, enable the boot menu.
This should enable getting to the boot menu by pressing F-12 at startup.
Once there, you can get into safe mode & choose a restore point, if you have any.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
The boot menu F12 gets me to choose what drive I am booting from. I already choose the windows 8 installation drive, but then again the same thing with preparing to configure updates and goes from 0% to 30% then restarts...

I do not get an option to choose safe mode.
 

My Computer

System One

  • OS
    windows 8
Odd.

It should show several options:

bootui.png

The picture shows what I get by pressing F-12.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
The Microsoft advisory is only for Windows 7. Not windows 8 or 64 bit editions, unless I am mistaken.

You are absolutely correct. I apologize for that error. Sometimes I just move too fast and I'm starting to get caught. Sorry for that.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK.

I've never seen that before.

Did you make recovery disks when you first got the computer ?
If so, you could choose for them to boot first.

Otherwise you could get recovery disks from the manufacturer.

Or, someone else here with more knowledge than I can jump in & offer help. :)

So, pressing the delete key did work ?

I'm sorry I can't offer better assistance. :(

EDIT---

Do you see this after pressing F-12:

SUNP0012.JPG

Did you choose UEFI ?
If not try it & you will see what I see in my picture.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
See my edited post above about EUFI. !SUNP0012.JPG
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Have you tried UEFI yet ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I do not have an option for UEFI (my bios is not supported for it). So, I have booted into the win 8 install disk and went to advanced options. Tried a system repair, but couldn't repair. Then I tried a system restore (including the most recent where the critical win 8 update is the culprit) to multiple points but each one errors out.

Tried using safe mode, but can not get into it. I used a command prompt to modify my bcdedit to include default safe network, but on reboot it doesn't go into safe mode. It still tries to install and configure the windows updates and restarts after reaching 30%.
 

My Computer

System One

  • OS
    windows 8
I'm out of ideas. :(
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
If you can get back to the command prompt again, try typing/entering "pkgmgr" (without quotes) and this should bring up a nice white pop-up notice telling you that pkgmgr has been replaced by the DISM command. It will also show all of the variables you can use. So, if you have any info about the bad update, you should be able to remove it via DISM. This was tested on 8.1 but I assume it should be the same for 8.0. Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Also, I guess a picture is worth a thousand words here:

100_0587.JPG
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
If it hasn't installed, that might not work.

In which case, try DISM /image:C:\ /cleanup-image /revertpendingactions

Replace C with the letter your windows directory is on.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop
With Windows 7, it was necessary to run the startup repair several times to completely repair the system.

I do not know if you got this far:

In Windows 8 it is called Automatic Repair:

Follow these steps to perform Automatic Repair:
a. Insert the installation DVD or USB and boot Windows 8 from it.
b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
c. Click on ‘Repair your computer’ and select ‘Troubleshoot’.
d. Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

I would attempt to repair the system from the setup disk or USB at least three times.

As you are halfway through a failed windows update, I am guessing that there will be both files and registry entries in incomplete states. These are the cause of the unstable boot.

I see that my2cents and SIW2 have recommended that you use DISM from the setup Preinstallation Environment command prompt, which is worth trying first.

Sadly, the stock answer to Windows 8 boot problems are the "3 Rs" of Restore, Refresh, and Reset. There seems to be very little acquired wisdom on handling these problems.

It is therefore imperative that you make a custom recovery image, soon after you are satisfied that you have the system running the way you want and repeat the imaging shortly after installation of new licensed applications.

The tutorial http://www.eightforums.com/tutorials/3610-refresh-windows-8-create-use-custom-recovery-image.html has a full discussion on the use of the recovery image creation and use.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
With Windows 7, it was necessary to run the startup repair several times to completely repair the system.

I do not know if you got this far:

In Windows 8 it is called Automatic Repair:

Follow these steps to perform Automatic Repair:
a. Insert the installation DVD or USB and boot Windows 8 from it.
b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
c. Click on ‘Repair your computer’ and select ‘Troubleshoot’.
d. Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

I would attempt to repair the system from the setup disk or USB at least three times.

As you are halfway through a failed windows update, I am guessing that there will be both files and registry entries in incomplete states. These are the cause of the unstable boot.

I see that SIW2 has recommended that you use DISM from the setup Preinstallation Environment command prompt, which is worth trying first.

Sadly, the stock answer to Windows 8 boot problems are the "3 Rs" of Restore, Refresh, and Reset. There seems to be very little acquired wisdom on handling these problems.

It is therefore imperative that you make a custom recovery image, soon after you are satisfied that you have the system running the way you want and repeat the imaging shortly after installation of new licensed applications.

The tutorial http://www.eightforums.com/tutorials/3610-refresh-windows-8-create-use-custom-recovery-image.html has a full discussion on the use of the recovery image creation and use.

At this point it is unknown whether the update has completed installation or whether it is still in transition. Now, if all goes well, either his or my DISM solution should work. In any case, the OP clearly identified the "need to preserve data."
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
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