Windows 8 and 8.1 Forums


Windows 8 surrogate-sound problem

  1. #1


    Czech Republic
    Posts : 5
    Windows 8 64b

    Windows 8 surrogate-sound problem


    Hi,
    I would ask you to help me with one very annoying problem.

    Approximately every 10min my win8 do a sound. The sound is little bit like when you connect something to usb port.
    I donīt know how decribe it... itīs sound like "hello something is new"

    Everything works well and theoretically it isnīt big deal. Practically is does hell from watching of anything. When I watch movie, serial or just some video on youtube this sound turns playerīs sound off. Sometimes its silenced only on short time but mostly itīs permanent. Only one solution in this situation is to reset movie player or reload web page. And it is annoying. Very annoing if I have to do this ten times per movie.

    In every case when I hear this sound, I can find Surrogate process in task manager. I think it can has connectivity.

    Pls help me :-)
      My System SpecsSystem Spec

  2. #2


    Joisey
    Posts : 280
    Windows 8.1 consumer 64 bit


    Try going into control panel - personalization - change sound effects. Here you can play the sounds assigned to each type of event to see which ones have the sound you are hearing. Then, change the suspects, one at a time, until the mystery sound you are hearing changes. That should give you a clue as to what is happening.
      My System SpecsSystem Spec

  3. #3



    Philadelphia
    Posts : 86
    Windows 8.1 Pro x64


    Open Device Manager and let it sit on screen. When you hear the sound, quickly look to that window. I was able to find out that a desktop system had a failing USB controller this way. It would drop, then come back on, causing Windows to think new hardware was inserted. I could see the controller disappear and then reappear in the Device Manager window.
      My System SpecsSystem Spec

  4. #4



    Sloe Deth, Californicatia
    Posts : 3,861
    Windows 8 Pro with Media Center/Windows 7


    Yah, it could also be a Notification, these have that sound but are accompanied with notifications on the upper right of the screen. If you have a program looking for an Auto Update, it will do this. Turn off Auto Updating for all programs. Also, if your "People" app is connected to Facebook, you will get notices of Birthdays, etc all day long at regular intervals.
      My System SpecsSystem Spec




  5. #5


    Czech Republic
    Posts : 5
    Windows 8 64b


    Hi there,
    I tried some your advices and now I am sure the problem is "device connection". Unfortunately i wasnīt able to find anything suspicious in device manager. Only one permanently marked problem is something called: "basic graphic adapter Macrosoft" in graphic card section.

    I turned off the sound it made me crazy but the problem is still here when i watch movie or YB
      My System SpecsSystem Spec

  6. #6


    Portsmouth Hants
    Posts : 769
    Windows 8.1 Pro with Media Center


    I think I've had this before with a failing USB mouse - due to the conductors in the cable breaking and making contact, and also a dodgy USB SD card adapter.
      My System SpecsSystem Spec

  7. #7



    Sloe Deth, Californicatia
    Posts : 3,861
    Windows 8 Pro with Media Center/Windows 7


    My iPhone does it, when I use a particular bad cable I have.
      My System SpecsSystem Spec

  8. #8


    Czech Republic
    Posts : 5
    Windows 8 64b


    Quote Originally Posted by fafhrd View Post
    I think I've had this before with a failing USB mouse - due to the conductors in the cable breaking and making contact, and also a dodgy USB SD card adapter.

    I donīt think so. I just tried disconnect/connect mouse and keyboard too it didnīt interrupt my sound. It is something else.
      My System SpecsSystem Spec

  9. #9


    Portsmouth Hants
    Posts : 769
    Windows 8.1 Pro with Media Center


    Ok, Pavel that was just my experience.

    You don't help yourself by not posting your full System Specs. Please take time to update them on your profile.

    Your first post makes it sound like some USB device is being disconnected or reconnected, then later, you describe that the audio stream stops, either for a short time, or for longer, requiring a reset or reload. You state it happens on youtube and movies.

    You mention some "Surrogate process" - what do you know about that? COM surrogate? It may be a bad codec that is crashing. Try a different media player, update DivX etc. Apparently disabling thumbnail previews can help.
    Fix for COM Surrogate Has Stopped Working Error in Vista for more suggestions.
      My System SpecsSystem Spec

  10. #10


    Czech Republic
    Posts : 5
    Windows 8 64b


    fafhrd:

    I am sorry, I am new here and honestly I didnīt know about option of system specs in my profile. :-) Itīs filled in now.

    As u certainly recognized I am not excellent english speaker + my win8 is in Czech language + I am quite disorientated from the new 8th enviroment. I know it is deadly mix. Iīam very sorry for this. :-D

    The disruptive Sound sounds accidentally. Watching YB or movie is not condition.

    I know absolutely nothing about COM surrogate. I was searching some help on czech forums first and most similar problems were connected with surrogate topics. When I first saw 3 surrogate proccesses in task manager after interrupt Sounds in one minute I thought it is not coinsidence. But I am not sure of course.
    Media player or DivX has not any influence. Doesnīt matter if I use VLC, GOM or if I play some game or if there is just empty desktop and I am in another room.

    An example: I have started to play Deus Ex game recently. I hear "the Sound" average 3times per hour(gameīs sound is temporary turned off or turned down. Disruption is only about 3seconds long) and 1times per hour it turned off gameīs sound permanently. So I had to reset the game or play without game sound. The Sound is really accidentally.
    The situacion is similar in all actions on pc including watching movie and YB.

    I checked your link. Thank you but I am afraid it is not solution for my problem :-(
    Last edited by Pavel; 09 Sep 2013 at 08:10 AM.
      My System SpecsSystem Spec

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