Windows 8 went down when resuming from hibernation

Windows 8 is clean-installed on a new primary partition of a harddisk. All device-drivers came from DVD Windows 8 Setup, there is no any driver updated yet.

Windows 8 can go hibernation but can't resume from the hibernation. The Windows 8 logo dissappeared fast and the laptop immediatelly went off, I didn't see any blue screen.


Here I attached some files that are collected by SF_Diagnostics_Tool.


MEMTEST86 reported no error. BIOS has been updated to latest version (before ver.3303, after ver.3315).


Any help is appreciated. Thanks

It's stuck in a Hibernation state on the motherboard. Toshiba Satellite? They do this a lot.Try turning it back on, then Hold the power button for 5 seconds to see if you can get it out of that mode. Keep doing it until you see the default BIOS screen

While it is in that resume from Hibernation mode, you can't get into your BIOS. Once the system is out of that mode, you can get into your BIOS and change your power settings. Not knowing what you have, I can;t tell you what settings to try. But if you can get it out of that mode, you'll have to refrain from using Hibernation until you can find out what caused it.

I think your dump file is only saying the system is Hibernated. Still looking.

XweAponX said:

It's stuck in a Hibernation state on the motherboard. Toshiba Satellite?

I think your dump file is only saying the system is Hibernated. Still looking.

Click to expand...

No, it's not stuck in a hibernation state. After the power went out on the first boot because of resuming from hibernation, I can enter Windows 8 on the next turning on the laptop.

There is no power management in BIOS. There are 5 submenu: Information, Main (date, time, shared memory etc), Security, Boot and Exit. But "powercfg /a" says that it supports S3.

I have to turn off temporarily "Fast Startup" in power option of Windows 8 because it also enters hibernation when shutting down Windows 8.

The attached dxdiag.txt says it is Acer Aspire 5050, not Toshiba Satellite.

Thanks

I only scanned through it quick, didn't see the make. The reason why I asked if it was Toshiba is because the hardware actually gets stuck in a low power state - Meaning, if you Hibernate and it fails to come back up the next time, the hardware still thinks it's in Hibernation, it's looking for a "Resume" but it;s not there - So it fails to boot. The only way to get out of that state is to hold the power button for over 5 seconds, until it boots in regular power mode. Since you have an Acer, this won't happen.

So, let me clarify this:

What you are saying, you can power up from a shut down state, but not from Hibernation? You are able to boot regular, right?

XweAponX said:

What you are saying, you can power up from a shut down state, but not from Hibernation? You are able to boot regular, right?

Click to expand...

Yes, I'm able to boot regular.

If I do a full shut down or restart Windows 8, I will be able to enter Windows 8 smoothly.

If I hibernate Windows 8 then turn on again, I can not enter Windows 8 on the first boot because the power of laptop will go out when resuming from hibernation. Then on the next boot, I can enter Windows 8 again.

Thanks.

In other words it's shutting off during a resume. But it probably isn't really shutting off, its most likely doing an Automatic Restart because of an Error.

Either your Quick Boot Software is bad, or your hardware is bad. I'll bet your "Power Off" " during resume is not really a loss of power but rather a Blue sCREEN OF dEATH.

So, shut off "Automatic Restart on Blue Screen":



And then Hibernate. Then Restart, and see if you can get any Error Codes to show up on the BSOD you will most likely see at the same spot where your system was apparently "shutting off"

If the BSOD has no info on it, then just boot normal and pull the info out of the System Event Logs pertaining to the very last Resume operation.

XweAponX said:

So, shut off "Automatic Restart on Blue Screen":

And then Hibernate. Then Restart, and see if you can get any Error Codes to show up on the BSOD you will most likely see at the same spot where your system was apparently "shutting off"

Click to expand...

After unticking "Automatic Restart", the power does not go out anymore but an animated dotted circle on Windows logo screen stopped moving immediately and the blue screen didn't show up.

In Event System Logs, there is a message:
Windows failed to resume from hibernate with error status 0xC0000001

Thanks

I have just tried BlueScreenView.exe to analyze the file DMP and found there is a bug check 0x0a called INTERNAL_POWER_ERROR with parameter_1 x0107, which it means:
A data mismatch has occurred in the internal hibernation data structures.


I think this is a memory corruption after a power transition during both hibernating and resuming from hibernation. But I'm not sure because Windows 8 can go to sleep and wake up from sleep smoothly.


I have run Windows Memory Diagnostic and MEMTEST86, both it reported no problem.


Thanks

It may be Video Memory - Does your system also have unexpected Freezes? See, your System memory could be perfect, but if your Video memory had Bad Ram, it could cause a problem like the one you are having.

How old is this laptop? It may have a bad component. Is the video Dedicated or Integrated? If you have Dedicated Video, then there is memory on your Video "card" that can also go bad. But you cannot just swap out the card like you can on a PC, it's on the Motherboard. A good Laptop shop COULD replace your video Ram, they take your bad ram off and pout new ram in.

I'm not saying that your Video ram is bad, just that it may be, and the only way I know how to test it is by running an old version of "Performance Test"

PassMark PerformanceTest - PC benchmark software

You can run ONLY the video tests, and if there is a bad memory block in the video Ram, the system will at most lock up. If the free trial allows full video testing, then download the trial, and run tests on your Video memory.

This is a Longshot - The Power Section on your laptop's motherboard may be bad as well. If the unit is under warranty, you ought to bring it to a warranty station that can test it. You would have to contact Acer to find on e in your area.

Thanks for the suggestion.

I have deleted Windows 8 Pro and replaced it with Windows 7 Ultimate. Now the laptop can resume from both hibernation and sleep smoothly.

I thinks Windows 8 is not compatible with Acer Aspire 5050. This model is 6 years old
Although Windows 8 is clean-installed on this model and there is no any 3rd-party driver, but it can't resume from hibernation.

Thanks

No, it may be compatible else you never would have gotten it installed. There is something with your Power hardware that is incompatible, or you didn't have a sufficient AHCI driver.

In your system BIOS, you need to set S3 as the resume option - You may have had S1.

You can try Windows 8 again Later, make sure you download all of the right Power Driver Software the system - Windows 7 drivers can work if you install them manually, I've done it. But before you do, sheck that S1 or S3 power resume status, set it to S3, because I'll bet you had it set for S1. I just didn't think of this in time, I eventually would have checked it if I had the same problem. Also, some old MBs have a selection for MPS versions, there are 1.1 and 1.4 - You need to be running 1.4 for XP through 8.

There is no power management and MPS setting in BIOS, but "powercfg /a" says that the laptop does support S3. I have already told about it in post #3.


Windows 7 doesn't use any 3rd party driver but it can resume from hibernation. Windows 8 also didn't use any 3rd party driver like Windows 7 but Windows 8 can't resume from hibernation. Both Windows are still fresh from the installation, so what causes the difference?


If I shut down fully Windows 8 with "Fast Startup" disabled, then turn the laptop on again, I can't press F2 to enter BIOS. But after restarting Windows 8 manually, I can press F2 to enter BIOS. In the other words, I can't enter BIOS on the first boot but I can do on the next boot. Is this related to the resuming problem?


I will try to install Windows 8 again later into a different partition of harddisk if there is a solution for this problem

This is a screenshot of BIOS of Acer Aspire 5050. There is no power management or MPS setting or other advanced setting here, just 5 main menus: Information, Main, Security, Boot and Exit.