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"Failed to connect to a Windows service" error

  1. #1
    NicolasVD's Avatar

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    Join Date : Jul 2013
    Belgium
    Posts : 11
    Windows 8
    Belgium

    "Failed to connect to a Windows service" error


    When i start my computer i get that error in the bottom left,i used hijackthis and this is the report:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:23:07, on 27/07/2013
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v10.0 (10.00.9200.16537)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe
    c:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
    C:\Program Files (x86)\Dxtory Software\Dxtory2.0\Dxtory.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
    C:\Program Files (x86)\Steam\Steam.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN BelgiŽ: Hotmail, Skype, nieuws, entertainment, lifestyle en meer!
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN BelgiŽ: Hotmail, Skype, nieuws, entertainment, lifestyle en meer!
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN BelgiŽ: Hotmail, Skype, nieuws, entertainment, lifestyle en meer!
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: Rich Media Downloader - {A7DF592F-6E2A-45C4-9A87-4BD217D714ED} - C:\Users\Nicolas\AppData\Local\Rich Media Player\BrowserExtensions\IE\RichMediaDownloader.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
    O2 - BHO: Rich Media Player - {FEB703F7-E7B2-4AB0-9566-87658AC70095} - C:\Users\Nicolas\AppData\Local\Rich Media Player\BrowserExtensions\IE\PluginRichmediaplayer.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
    O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
    O4 - HKCU\..\Run: [HP Photosmart Plus B210 series (NET)] "C:\Program Files\HP\HP Photosmart Plus B210 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN08I2G25T05J9:NW" -scfn "HP Photosmart Plus B210 series (NET)" -AutoStart 1
    O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    O4 - HKCU\..\Run: [C3] C:\Program Files (x86)\Vivox\C3\c3.exe
    O4 - HKCU\..\Run: [Dxtory Update Checker 2.0] C:\Program Files (x86)\Dxtory Software\Dxtory2.0\UpdateChecker.exe
    O4 - Startup: Inktwaarschuwingen controleren - HP Photosmart Plus B210 series (netwerk).lnk = ?
    O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra button: Rich Media Downloader - {A7DF592F-6E2A-45C4-9A87-4BD217D714ED} - C:\Users\Nicolas\AppData\Local\Rich Media Player\BrowserExtensions\IE\RichMediaDownloader.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} (Battlefield Heroes Updater) - http://www.battlefieldheroes.com/sta..._5.0.203.0.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update-service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update-service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Connected Remote Service (HPConnectedRemote) - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\windows\system32\nvvsvc.exe (file missing)
    O23 - Service: PnkBstrA - Unknown owner - C:\windows\system32\PnkBstrA.exe
    O23 - Service: PnkBstrB - Unknown owner - C:\windows\system32\PnkBstrB.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 10382 bytes

    Can somebody say what i need to do? EDIT:This is the first error in my logs,you will need to translate (maybe)
    Logboeknaam: System
    Bron: Service Control Manager
    Datum: 20/07/2013 17:00:22
    Gebeurtenis-id:7011
    Taakcategorie: Geen
    Niveau: Fout
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: NicolasPC
    Beschrijving:
    Time-out (30000 seconden) tijdens het wachten op een reactie op een transactie van deze service: upnphost.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-20T15:00:22.030569900Z" />
    <EventRecordID>6541</EventRecordID>
    <Correlation />
    <Execution ProcessID="688" ThreadID="6056" />
    <Channel>System</Channel>
    <Computer>NicolasPC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">upnphost</Data>
    </EventData>
    </Event>
    and the second one that i get constantly now:
    Logboeknaam: System
    Bron: Service Control Manager
    Datum: 27/07/2013 10:23:04
    Gebeurtenis-id:7000
    Taakcategorie: Geen
    Niveau: Fout
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: NicolasPC
    Beschrijving:
    De Application Experience-service kan vanwege de volgende fout niet worden gestart:
    De service heeft de start- of stuuropdracht niet op juiste wijze beantwoord.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-27T08:23:04.116280300Z" />
    <EventRecordID>14950</EventRecordID>
    <Correlation />
    <Execution ProcessID="664" ThreadID="132748" />
    <Channel>System</Channel>
    <Computer>NicolasPC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Application Experience</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>410065004C006F006F006B00750070005300760063000000</Binary>
    </EventData>
    </Event>


      My System SpecsSystem Spec

  2. #2



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    Windows 8 Pro Windows 8.1 Preview


    Unplug al peripheral or USB devices and retest. This includes things like, printers, flash drives, external hard drives, USB hubs, etc.
      My System SpecsSystem Spec

  3. #3
    NicolasVD's Avatar

    Junior Member

    Join Date : Jul 2013
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    Posts : 11
    Windows 8
    Belgium


    Quote Originally Posted by JustATest View Post
    Unplug al peripheral or USB devices and retest. This includes things like, printers, flash drives, external hard drives, USB hubs, etc.
    Didn't work,now there's very shortly a black screen at starting up.
      My System SpecsSystem Spec

  4. #4



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    Quote Originally Posted by NicolasVD View Post
    Quote Originally Posted by JustATest View Post
    Unplug al peripheral or USB devices and retest. This includes things like, printers, flash drives, external hard drives, USB hubs, etc.
    Didn't work,now there's very shortly a black screen at starting up.
    Can you provide a bit more detail? It sounds like something changed because you are now getting a "very shortly black screen" instead of the previous message; yes? What happens after you get the black screen? Does it continue to boot into Windows? Please be thorough in your response so I do not have to do most of the asking.
      My System SpecsSystem Spec

  5. #5
    NicolasVD's Avatar

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    Join Date : Jul 2013
    Belgium
    Posts : 11
    Windows 8
    Belgium


    Quote Originally Posted by JustATest View Post
    Quote Originally Posted by NicolasVD View Post
    Quote Originally Posted by JustATest View Post
    Unplug al peripheral or USB devices and retest. This includes things like, printers, flash drives, external hard drives, USB hubs, etc.
    Didn't work,now there's very shortly a black screen at starting up.
    Can you provide a bit more detail? It sounds like something changed because you are now getting a "very shortly black screen" instead of the previous message; yes? What happens after you get the black screen. Does it continue to boot into Windows? Please be thourough in your response so I do not have to do most of the asking.
    I seems like the problem is getting a bit worse, but after 1-2 sec. it boots. my internet is also not working without reason (it's also something with my computer) because otherwise i won't be having internet on my mac now.
    I'm a real newbie computers (exept if you wan't me to kill 20 people on MW3 ).
      My System SpecsSystem Spec

  6. #6



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    The black screen pause may be perfectly normal. So you have fixed your initially reported problem IMHO. Did you perhaps unplug your ethernet connection, thinking it was a USB device (you said you are a newbie)? If so, plug the connection to your modem or router back in and see if that fixes your new issue.
      My System SpecsSystem Spec

  7. #7
    NicolasVD's Avatar

    Junior Member

    Join Date : Jul 2013
    Belgium
    Posts : 11
    Windows 8
    Belgium


    I'm using wireless,the only USB devices plugged in are my mouse and keyboard. The black screen has text on it about my pc (it's too fast too see it completely) I did already make a new post for the internet,but i have full strength connection but probably my pc blocks it somehow.
      My System SpecsSystem Spec

  8. #8



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    Posts : 1,093
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    Ok, if no more "Failed to Connect Windows Service Message" then your original issue is now gone (or changed). Support should be continued from your new post.
      My System SpecsSystem Spec

  9. #9
    NicolasVD's Avatar

    Junior Member

    Join Date : Jul 2013
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    Posts : 11
    Windows 8
    Belgium


    I still have that problem but i can't do anything without internet and my guess is that that may be the problem for why i have no internet,but anyways.i need help
      My System SpecsSystem Spec

  10. #10
    NicolasVD's Avatar

    Junior Member

    Join Date : Jul 2013
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    Posts : 11
    Windows 8
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    The problem's solved,i forcequitted the pc when the message was there
      My System SpecsSystem Spec

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