New Dell W8 Laptop- Slow boot time

zhuang281

New Member
Messages
1
Hey guys,

I received my laptop (Dell 17r SE) about a week ago but I have been having trouble with it's boot time. From pushing the power button, it takes anywhere between 5 and 10minutes to arrive at the login screen.

I checked the event log for Diagnostic-Performance, and the eventID100 has popped up quite a lot as "critical." I go into details and the stats are not looking to good. These are the times for multiple boots:

BootTime
175799/153962/217864/640216(This one was the first startup that the laptop ever did)
MainPathBootTime
122899/90262/135072/564816(This one was for the first startup that the laptop ever did)

Along with that critical error, I get other warnings saying apps/drivers/services like Svchost, rdbss, gpsvc, SMSSInit took longer than expected to initialise, thereby slowing startup.

I'm not sure if this is useful but apart from that, the log also shows EventID500/501 error events that state that The Desktop Window Manager responsiveness has degraded due to heavy resource contention.

I'm not sure what other information to provide so I hope this is enough.


Thanks in advance!
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 7720
    CPU
    I7-3630QM
    Motherboard
    Dell04M3YM
    Memory
    8gb DDR3
    Graphics Card(s)
    Nvidia GT650M 2GB DDR5
    Browser
    Mozilla Firefox
    Antivirus
    Bitdefender
Since it is only a week old, and it has been acting this way since new, I would contact Dell support immediately; however, I would try to avoid their phone support as much as possible and see if you can get a tech onsite (if that option is available under warranty) to either fix it or send it back for a replacement. I know its a bummer when something like this happens; however, the only thing I would try at this point is a factory restore and if that doesn't work, call Dell!
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop
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