I have accidentally broken the laptop screen on my relatively new Windows 8 Gateway NE51B05H, and am thankfully covered by the store product protection plan we purchased (Walmart). I have the go ahead to ship it off for repair. As per the written insert that came with their shipping box, they ask for all original system things (memory, hard drives, batteries, wireless cards, AC adapter/cords and restore discs).
I'd been delinquent in creating recovery discs, as I am so tech challenged and thought I'd face it another time when I had more time. Lesson learned!
I've managed to hook the laptop up to the TV with HDMI cable and complete the following:
- 'My Gateway Backup' of personal files (photos, documents, etc.) on USB 16GB flash drive
- 'Create Drivers and Applications Backup' on DVD (had a DVD + or - R option)
- 'Create Factory Default Backup' on a 16 GB USB Flash Drive
They are also asking for 'All passwords - Windows and Bios'
When I first got the beast, I followed the set up prompts and created a new Windows Live account and password, which I enter every time I fire it up. Is this 'windows live' password that allows me to get in at the beginning also a Bios password? I'm not sure what a Bios password is or where to find it in windows 8.
Would a Windows 8 Factory Restore be recommended before sending it off (security reasons) and if so, will that get rid of my passwords so they don't require them?
How can I be assured the 'Create Drivers & Apps' DVD -R and the 'Create Factory Default' (USB) Backups worked successfully on this end before shipping them off with the machine? I do have an older desktop with Vista I'm using as a temporary crutch. The backups definitely finished off ok while I was doing them.
I kid you not when I say I know very little about computers and lingo, so apologies in advance. When I asked the repair support company which specific discs they needed so I have them all, they just told me to call Gateway Support to check. I kid you not, their support number robot will not recognize my SNID which IS positively correct, so I can't get past that step to a human being. Lol. I've tried 3 times and pressing 0 made my robot retaliate! Now she won't talk to me at all....
I'm not sure what avenues to cover for security and assurance the backups I made worked through Gateway Recovery Management.
Thank you to anyone who is brave enough to answer my crazy, silly questions!
I'd been delinquent in creating recovery discs, as I am so tech challenged and thought I'd face it another time when I had more time. Lesson learned!
I've managed to hook the laptop up to the TV with HDMI cable and complete the following:
- 'My Gateway Backup' of personal files (photos, documents, etc.) on USB 16GB flash drive
- 'Create Drivers and Applications Backup' on DVD (had a DVD + or - R option)
- 'Create Factory Default Backup' on a 16 GB USB Flash Drive
They are also asking for 'All passwords - Windows and Bios'
When I first got the beast, I followed the set up prompts and created a new Windows Live account and password, which I enter every time I fire it up. Is this 'windows live' password that allows me to get in at the beginning also a Bios password? I'm not sure what a Bios password is or where to find it in windows 8.
Would a Windows 8 Factory Restore be recommended before sending it off (security reasons) and if so, will that get rid of my passwords so they don't require them?
How can I be assured the 'Create Drivers & Apps' DVD -R and the 'Create Factory Default' (USB) Backups worked successfully on this end before shipping them off with the machine? I do have an older desktop with Vista I'm using as a temporary crutch. The backups definitely finished off ok while I was doing them.
I kid you not when I say I know very little about computers and lingo, so apologies in advance. When I asked the repair support company which specific discs they needed so I have them all, they just told me to call Gateway Support to check. I kid you not, their support number robot will not recognize my SNID which IS positively correct, so I can't get past that step to a human being. Lol. I've tried 3 times and pressing 0 made my robot retaliate! Now she won't talk to me at all....
I'm not sure what avenues to cover for security and assurance the backups I made worked through Gateway Recovery Management.
Thank you to anyone who is brave enough to answer my crazy, silly questions!
My Computer
System One
-
- OS
- Windows 8