Okay, this is for a Asus G46VW with Windows 8,
I saw that there were updates to be installed and I had to restart my computer, so I did that, and when it turned back on, I got the error message 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'and it stayed there for less than a second and went straight to a black screen where it doesn't do anything and basically forces me to manually press the power button to shut it down. It has been doing this in a loop for 5+ times, and I don't know what to do.
This is a laptop and I do not have a Windows 8 installation disk. I have tried looking at every other thread from every place I could find and could not find one that didn't talk about using an installation disk, something I don't have!
Any help would be appreciated!
(IF ANYONE NEEDS TO KNOW, I JUST BOUGHT THIS COMPUTER FROM THE STORE 6 DAYS AGO)
(Sorry if this is wrong section, I am new)
I saw that there were updates to be installed and I had to restart my computer, so I did that, and when it turned back on, I got the error message 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'and it stayed there for less than a second and went straight to a black screen where it doesn't do anything and basically forces me to manually press the power button to shut it down. It has been doing this in a loop for 5+ times, and I don't know what to do.
This is a laptop and I do not have a Windows 8 installation disk. I have tried looking at every other thread from every place I could find and could not find one that didn't talk about using an installation disk, something I don't have!
Any help would be appreciated!
(IF ANYONE NEEDS TO KNOW, I JUST BOUGHT THIS COMPUTER FROM THE STORE 6 DAYS AGO)
(Sorry if this is wrong section, I am new)
Last edited:
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS G46VW
- CPU
- Intel® 3rd Generation Core™ i5
- Motherboard
- N/A
- Memory
- 8GB
- Graphics Card(s)
- NVIDIA GeForce GTX 660M
- Sound Card
- N/A
- Monitor(s) Displays
- N/A
- Screen Resolution
- N/A
- Hard Drives
- 750GB
- PSU
- N/A
- Case
- N/A
- Cooling
- N/A
- Keyboard
- N/A
- Mouse
- Logitech Wireless
- Internet Speed
- N/A
- Browser
- Google Chrome
- Antivirus
- N/A