Windows 8 and 8.1 Forums

your purchase couldn't be completed

  1. #1

    Posts : 1
    windows 8

    your purchase couldn't be completed

    Not sure if this is the correct forum to post this in but..

    Have installed Windows 8 64bit on three computers, all similar spec (amd a8 processors and gigabyte f2 motherboards with 8gig ram.)

    Windows seems to be ok in every other respect other than I am getting an error in the metro store. When trying to install any app I get the error:
    Click image for larger version
    I have searched the internet for this error, and although I can find similar errors, I can see no one else having the error code with the same scrambled type.

    We got around the error by signing in to a microsoft account, but then we are unable to create a pin for said account (the cursor just spins).

    This happens on all three computers.

    Any help greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Have you tried copying & pasting the error code in Google ?

    I find that helps.


    I Googled & found nothing.

    Perhaps this phone number will help.
    I've used it & got good help from Microsoft.

    Microsoft Product Support Customer Phone Number | Shortest Wait | Best Support |
    Last edited by David Bailey; 03 Jun 2013 at 06:14.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    Make sure you are on MS UK web site.
    Make sure you are typing in a UK postcode.
      My System SpecsSystem Spec

your purchase couldn't be completed

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