Solved Notebook cant boot

Joan Archer

Gadget Mad Granny.
VIP Member
Power User
Messages
658
Location
Pembrokeshire, South Wales, UK

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My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Joan, go to the bios and check that boot order and set your HDD to 1st.

TBH If you haven't been messing with it I have a feeling the HDD has died.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    me
    CPU
    i9
hi, I think thats an error usually cause by a improper setting in the BIOS ,and its usually is the setting for booting from a network device ,Im basing that on what i can see in the picture ,realtec pcie controller !,and that i have seen this similar error many time over the years so check in bios for boot from network device and disable it ,and try turning it on again
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
Thanks both I'll have a look, I haven't been messing with it John, well not as far as I know but I'll get back here when I've had chance to try things out but while I'm on my 7 machine I'll do a few things first before checking the Notebook out again.

I will return at some point in the day though to update.;)
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Windows Boot Manager should be set to first boot device.

Windows 8 Downgrade-006 SB.PNG
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
I think John was right and it's dead, went into BIOS and set HD to first and now there's nothing. Completely black screen with just the power button lit.
I've been through all the steps to try and recover and I can't get anywhere nothing happens so because it was after 1PM when I'd finished trying I've got to wait until Monday now to phone the seller. Only had it since November so still covered by the Manufacturer.
Damned annoyed as it means I'm stuck down this end of the place to use the computer, although it does mean I'm on a bigger monitor, 22" rather than 15.6" :p

Wonder if I took the battery out for a bit then put it back that would have any effect, thinking aloud here, I know if I have to send it back I've got to make sure I take the other stick of memory out I put in.:D
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
It's definitely dead, can't even boot it to a Seagate Tools for DOS, thought I'd check the drive so downloaded the ISO on here and burned the image to CD. It just doesn't want to work, all you get when turning on is all the lights on the front turn on and then go straight out again apart from the one to show the main power is plugged in and the one to show the power button is pressed and lit, you get a slight noise as it it's trying to work then silence and nothing.

You don't even get any sign of activity on the screen just blank. :(

Roll on tomorrow, don't know how long it'll be before I have a working Notebook again. :huh:
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Been on the phone this morning to the vendor then onto Asus. It's got to go back filled out the RMA form and now awaiting the reply telling me when they are picking it up. :(

Have to take out that stick of RAM I put in before it goes just in case they send a new machine rather than this one back. He did tell me on the phone they usually manage to get products back in 7 to 10 days. Fingers crossed they do. :)
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Well it got picked up today just after 12.30pm got a text Tuesday to say they would pick up on Wednesday then first thing this morning got another text telling the time the driver would be here, it even told me his name.

I didn't have to pack it up as he bought a special box that it went into and was zip locked shut, it's now a question of waiting for it's return and it should be by the same person who picked it up.
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
That seems like good service to me - especially if they manage the 10-day return!
PCWorld have a nasty habit of returning machines to the manufacturer without telling you - even if it's in Germany, and takes 5 weeks round-trip.
 

My Computer

System One

  • OS
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)
    System Manufacturer/Model
    Asus K52F
    CPU
    i3
    Memory
    8GB
    Graphics Card(s)
    it's an i3 :)
    Sound Card
    Conexant (rubbish - or it may be the speakers)
    Screen Resolution
    1366x768
    Internet Speed
    whatever I can get - G3
That's what I thought Noel, the email I got told me the RMA number plus how to prepare your parcel, which as I said I didn't have to do anything special. That came with an attachment which was the end user repair service agreement, it was headed Asus UK.

No 4 said that once the defective system is received by Asus consigned carrier ASUS will ensure that the PC System is repaired and re-delivered back to the Customer within seven working days, counting from the day of pickup, if the required spare parts are available immediately and are in stock.
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Fingers crossed I'll be able to mark this thread solved tomorrow. Got a text about 4.30pm to say my parcel will be delivered tomorrow the 19th, just been to my emails and got one telling me my order will be with me tomorrow, thank you for ordering from Asus.

Nothing to say this was a repair or what they'd done just that it was an order. :confused:
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
Fingers crossed I'll be able to mark this thread solved tomorrow. Got a text about 4.30pm to say my parcel will be delivered tomorrow the 19th, just been to my emails and got one telling me my order will be with me tomorrow, thank you for ordering from Asus.

Nothing to say this was a repair or what they'd done just that it was an order. :confused:

Joan that's incredible! Asus turn around time is less than one week in the UK? I wonder if they just exchange those books and send off the defects to the bin to get recycled.
 

My Computer

System One

  • OS
    W8 Inspiron 17R W8P+MCE HTPC
    Computer type
    PC/Desktop
    Hard Drives
    Custom HTPC systems builder, trouble shooter for Apple and PC products.
    My HTPC specs:
    Core i5 W7 Pro/W8 Pro+MCE
    Lian Li blk mid tower 10 gigs + 2 OS HDD's W7/8.
    Other Info
    Gigabyte UD3 mobo P55 chipset.
    Workstation:
    Same as above but using the "M" series mobo with ATi 5670
    Dell Inspiron 17R i3 3rd gen W8.
    Nokia Lumia 810 W Phone8.
Well I have my Notebook back and according to the paperwork they replaced the mainboard, which I take is the motherboard, all my stuff is still on the machine as I left it.

I take my hat off to Asus for such a great service, got in touch with them last Monday explaining the problem the unit got picked up Wednesday and I got it back this lunchtime with a new mainboard in place. The line on the sheet said, "Your product has been cleaned and tested in all functions before being returned to you."

I'm going to check the place out online but they are called LetMeRepair UK Limited, and are in East Kilbride, they use DPD as their courier.

I'm very impressed with the friendly helpful service of both.:D

I will mark this thread as solved now.;)
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Zoostorm/ Asus K55A Notebook
    CPU
    Intel Core 2 Duo E4600 @ 2400 MHz
    Motherboard
    Foxconn 45CMX/45GMX/45CMX-K
    Memory
    2048 MB (2 x 1024 DDR2-SDRAM)/8GB DDR3
    Graphics Card(s)
    Intel Corp 82945G Integrated Graphics Controller
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Hanns.G HH221 22" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    ExcelStor (250GB)
    Keyboard
    Microsoft Natural Ergonomic Keyboard 4000 (UK)
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    Just under 4MB download it's ADSL.
    Other Info
    Epson Stylus SX415 All-in-one Printer,
    Seagate Expansion 500GB External Desktop Drive
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