Can't get past lock screen - please help

MarraDonna

New Member
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1
If anyone can please help that wouls be great...

bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.

when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.

i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.

i have obviously tried to reboot the computer several times etc.

anyone know how i can solve this?

Thanks
 

My Computer

System One

  • OS
    mcfc
Return it and get a new one, something is very wrong and not something you should have to deal with.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
I may be misunderstanding your problems. To go past the lock screen, if you have a touchscreen, you swipe upwards from the bottom of the screen & the lockscreen picture disappears & a box for your password is revealed. But this is too simple, you must mean something else!
 

My Computer

System One

  • OS
    Windows 8.1 and 10, 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Yoga Pro 1370 (Ultrabook)
    CPU
    Intel (R) 5Y70 @ 1.10GHz
    Motherboard
    Lenovo VIUU4
    Memory
    8GB
    Graphics Card(s)
    Intel (R) HD Graphics 5300
    Sound Card
    High Definition Audio Device
    Screen Resolution
    3200 x 1800
    Hard Drives
    256GB SSD
    Samsung MZNTE256HMHP-000L2
    Cooling
    Fan
    Antivirus
    Windows Defender, Ccleaner, Malwarebytes.
    Other Info
    Touchscreen,
If anyone can please help that wouls be great...

bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.

when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.

i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.

i have obviously tried to reboot the computer several times etc.

anyone know how i can solve this?

Thanks
Do you have a system repair disc (see my sig)? If yes, startup to it if you can and try running automatic repair up to three times: Automatic Repair - Run in Windows 8. Not sure if your recovery disc allows the same sort of troubleshooting options as a system repair disc.

Can't get it going? Do as suggested above; return it.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
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