MarraDonna
New Member
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If anyone can please help that wouls be great...
bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.
when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.
i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.
i have obviously tried to reboot the computer several times etc.
anyone know how i can solve this?
Thanks
bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.
when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.
i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.
i have obviously tried to reboot the computer several times etc.
anyone know how i can solve this?
Thanks
My Computer
System One
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- OS
- mcfc