Windows 8 and 8.1 Forums

Windows 8 Dell xps laptop crashes when attaching a hard dr

  1. #11

    I install photo manager SW, and since then it always automatically scan plugged media for photos. It works okay if only 8Gb SD Card. I can imagine how long it takes for 1Tb.


      My System SpecsSystem Spec

  2. #12

    Posts : 7
    windows 8

    Hi all.

    my portable hdd is having some weird issues.

    First of all, whenever i connect it to my laptop it will completely freeze my computer.

    I could access it fine on other pc's and on my laptops safe mode but never when running under normal mode of windows 8 OS on my actual laptop

    i then did a virus check and it found a malware there so i removed it.

    Since removing it, i could not access data on it even on safe mode or on other computers.

    on "MyComputer" it would display the drive and indicates that data is in it and not empty but when i click on the drive it is blank, no files or folders visible.

    i then went into folder explorer properties and unticked the box saying "hide system files and folders" and after that this is what is inside the contents of my hdd.

    Click image for larger version

    When i click on the hdd icon i am able to see my data and manipulate it. My question is why is it hidden?

    why do i need to navigate twice to access my data ie, E:/ > E:/ hdd icon?

    I am going to format my laptop as it cant even read any of my other portable hdd's or access event logs as it crashes the whole system.

    i've done two virus scans using two different anti virus apps and laptop and hdd's are clean.
      My System SpecsSystem Spec

  3. #13

    Glad that you found the root cause. It is common virus hide original file, so user always click infected files.
    Ensure your 1TB HDD clean and also all other writable media clean. That the reason I prefer SD Card when transfer to other.

      My System SpecsSystem Spec

  4. #14

    I have seen viruses that do this, and sometimes even after you remove the virus, the damage has been done. As a last resort, if you have not already formatted your system, you can download and run an antimalware application called Combofix. You will need to disable your antivirus program before running it. I have found that if this app does not remove the virus, nothing will! Also, you should be able to unhide your data on that external drive so that they are visible under your explorers normal settings.
      My System SpecsSystem Spec

  5. #15

    Posts : 7
    windows 8

    Yea I already removed the virus and also unhide my files
      My System SpecsSystem Spec

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Windows 8 Dell xps laptop crashes when attaching a hard dr

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