Solved COM Surrogate has stopped working error msg

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pumptechguy

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Location
Grandview, Tx
I upgraded from win 7 to win 8 pro about a month ago. Ever since then, when I go to my F drive and open 2 folders that have video clips/screenshots in them a box pops up saying com surrogate has stopped working. When I click on close the program it comes right back and a green bar starts filling in on the top of the window. In the event viewer under applications the event shows the faulting application as DllHost.exe and faulting module as ntdll.dll. I've looked and looked but I just don't know enough to understand all of this completly. Please help as I really want to get this fixed.
 

My Computer

System One

  • OS
    Windows 8 Pro 64
    System Manufacturer/Model
    IBuyPower
    CPU
    Phenom II X4 965 Black
    Motherboard
    Gigabyte MA770t-UD3P
    Memory
    Corsair Vengance 8gb
    Graphics Card(s)
    EVGA GTX 550 TI
    Monitor(s) Displays
    Dell HD LCD 23" wide screen
    Screen Resolution
    1920x1080
    Hard Drives
    C drive is 1 TB
    F drive is 40 Gb used to store video clips/screenshots
    G drive is 500 Gb and is my backup drive
    PSU
    700w
    Case
    NZXT Lexa S
    Cooling
    4 fans with NZXT controller, Corsair H60
    Keyboard
    Logitech G510
    Mouse
    Logitech G9X
Do you by any chance have Acronis True Image installed? I think there have been reports like yours on it for some systems.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency
No, I don't have that program installed.
 

My Computer

System One

  • OS
    Windows 8 Pro 64
    System Manufacturer/Model
    IBuyPower
    CPU
    Phenom II X4 965 Black
    Motherboard
    Gigabyte MA770t-UD3P
    Memory
    Corsair Vengance 8gb
    Graphics Card(s)
    EVGA GTX 550 TI
    Monitor(s) Displays
    Dell HD LCD 23" wide screen
    Screen Resolution
    1920x1080
    Hard Drives
    C drive is 1 TB
    F drive is 40 Gb used to store video clips/screenshots
    G drive is 500 Gb and is my backup drive
    PSU
    700w
    Case
    NZXT Lexa S
    Cooling
    4 fans with NZXT controller, Corsair H60
    Keyboard
    Logitech G510
    Mouse
    Logitech G9X
Maybe look here:

What does the COM Surrogate do and why does it always stop working? - The Old New Thing - Site Home - MSDN Blogs

where it says:
The COM Surrogate is a fancy name for Sacrificial process for a COM object that is run outside of the process that requested it. Explorer uses the COM Surrogate when extracting thumbnails, for example. If you go to a folder with thumbnails enabled, Explorer will fire off a COM Surrogate and use it to compute the thumbnails for the documents in the folder. It does this because Explorer has learned not to trust thumbnail extractors; they have a poor track record for stability. Explorer has decided to absorb the performance penalty in exchange for the improved reliability resulting in moving these dodgy bits of code out of the main Explorer process. When the thumbnail extractor crashes, the crash destroys the COM Surrogate process instead of Explorer.

​
and here, too, for similar things:

The Case of the Slooooow System - Mark's Blog - Site Home - TechNet Blogs
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency
I was looking around at the properties of the files to see if something was out of place or what not. In the customize tab, I had set it for videos. I changed it to general items, applied and when I closed properties, the icons changed to small icons. I went out of the folder, back into it and did not get err msg that time. I moved my cursor over large icons and as soon as I did the com surrogate msg popped up instantly only if the folder is customized for video. With it set to pictures it works just fine. So I guess just leave them small, pictures if I want thumbnails and I won't have to worry about it then, correct?
 

My Computer

System One

  • OS
    Windows 8 Pro 64
    System Manufacturer/Model
    IBuyPower
    CPU
    Phenom II X4 965 Black
    Motherboard
    Gigabyte MA770t-UD3P
    Memory
    Corsair Vengance 8gb
    Graphics Card(s)
    EVGA GTX 550 TI
    Monitor(s) Displays
    Dell HD LCD 23" wide screen
    Screen Resolution
    1920x1080
    Hard Drives
    C drive is 1 TB
    F drive is 40 Gb used to store video clips/screenshots
    G drive is 500 Gb and is my backup drive
    PSU
    700w
    Case
    NZXT Lexa S
    Cooling
    4 fans with NZXT controller, Corsair H60
    Keyboard
    Logitech G510
    Mouse
    Logitech G9X
Yes, that's what I would do, unless you want to narrow down which thumbnail manager is making the problem. Perhaps it is a special file type only?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency
Nope, not really. I'll keep it simple. Thank you for your help. :thumb:
 

My Computer

System One

  • OS
    Windows 8 Pro 64
    System Manufacturer/Model
    IBuyPower
    CPU
    Phenom II X4 965 Black
    Motherboard
    Gigabyte MA770t-UD3P
    Memory
    Corsair Vengance 8gb
    Graphics Card(s)
    EVGA GTX 550 TI
    Monitor(s) Displays
    Dell HD LCD 23" wide screen
    Screen Resolution
    1920x1080
    Hard Drives
    C drive is 1 TB
    F drive is 40 Gb used to store video clips/screenshots
    G drive is 500 Gb and is my backup drive
    PSU
    700w
    Case
    NZXT Lexa S
    Cooling
    4 fans with NZXT controller, Corsair H60
    Keyboard
    Logitech G510
    Mouse
    Logitech G9X
arachnaut said:
Yes, that's what I would do, unless you want to narrow down which thumbnail manager is making the problem. Perhaps it is a special file type only?
Click to expand...

New to this forum, sorry if the post maker is the only one allowed to ask questions, not sure if I have to make my own, but I have the same problem, but it only happens in my Recorded Videos folder, a folder I use for video game recordings, just finished recording lots of Spelunky HD edition, and suddenly I'm being bombarded with these COM Surrogate has stopped working messages, I set the icons to "detail" view, and it fixed it, but moving those files (which requires administrator and thus comes up with a large view of the icon - the VLC media player cone as I use VLC) causes the error to come up again, and the files won't move until I end the process again and again. It's really starting to annoy me!
 

My Computer

System One

  • OS
    Windows 8
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