Recovery help

andrewlong

New Member
Messages
3
I bought my brother a laptop for Christmas (HP Pavilion G6x). He couldn't pick it up from me until a week ago. It came with Windows 7, but he was super excited about Windows 8, so I used one of my upgrades for him. Yesterday after a week of light use, he said he turned it on and he gets a black screen with a blinking underscore. There was a screen before it saying to hit escape for options, but escape launches the Windows 7 recovery that I apparently forgot to wipe before installing Windows 8. My assumption is I screwed something up while upgrading, but I'm not sure what. Additionally, I had no time to create recovery media for him before he picked it up. A) Any clue what I could have done wrong while upgrading so this doesn't happen again once the problem is fixed. B) Is there a way to create recovery media for his computer, say, on a different computer that runs Windows 7?

Thanks for your help.
 

My Computer

System One

  • OS
    Windows 8
Welcome to EightForums.

For Windows 7:
information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create



Did you make the OEM manufacturer's Recovery Disks?

How to use HP Recovery:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&cc=us&dlc=en&lc=en
Performing an HP System Recovery (Windows 7) | HP® Support

How to make HP Recovery DVD disks:

Performing an HP System Recovery (Windows Vista) | HP® Support


How to make HP Recovery USB disk:

Using the Downloadable USB Recovery Flash Disk Creation Utility HP Pavilion dv6700z CTO Entertainment Notebook PC | HP® Support


or

You can Order HP Recovery Disks from here:
Country-Language Selector | HP® Support


For Windows 8:
Boot the Windows 8 DVD & try a Automatic Repair.

How to do a Automatic Repair:
http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html
Note: You may need to do startup repair 3 to 4 times.
Startup Repair - Run 3 Separate Times - Windows 7 Forums


How to do a Refresh:
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

Refresh.PNG
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
I did not have time to make recovery media, and my brother didn't think to. I installed Windows 8 through the upgrade assistant, not through an installation DVD. My brother cannot boot up Windows to have tell it to boot to the repair program. I suppose ordering recovery disks is my only option given the list above, right?
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
I think it is Esc first, while the “Press the ESC key for Startup Menu” message is displayed, then F11 during bootup for the factory recovery option, if available.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
Performing an HP System Recovery (Windows 7) | HP® Support

HP said:
Turn off the computer.

Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .

Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
All the responses that offer help on Windows 7 recovery: The computer has only windows 8 installed. The drive had a Window 7 recovery partition, that I didn't think to erase. If my brother is OK with having Windows 7 again, would running the Windows 7 recovery while Windows 8 is the only OS on the hard drive cause any problems?
 

My Computer

System One

  • OS
    Windows 8
It should wipe the Windows 8 installation and replace it with Windows 7.

To restore the computer from the recovery partition, follow these steps:
1. Access HP Recovery Manager in either of the following ways:
● Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Manager.
– or –
● Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then, press f11 while the
“F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.

From the HP Pavilion G6 Notebook PCMaintenance and Service Guide http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02770249/c02770249.pdf
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
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