Stuck at restart screen

When my computer restarts, it seems to never end. I once waited 20 minutes for it to restart but it was still at the same screen. Now whenever it goes into restart, I just hold my power button until it shuts down. I don't think it's good for my laptop so I want to figure out a way to have a fast restart. I got this laptop 3 weeks ago and it always had this problem. My old laptop restarts in under 2 minutes.

Did you get it from a brick and mortar store? I'd return it. If you exchange for the same model, then I'd have them demo the new one before leaving the store. Otherwise, I'd arrange for an RMA--maybe an exchange if you want to take the probably small risk again.