My Problems with Windows 8

seanod5

New Member
Messages
3
I bought a brand new HP Pavilion g6 laptop runnning Windows 8 about 2 weeks ago. Since first starting it up, I've encountered quite a few problems which, to be honest, I'm not happy with, considering the laptop is brand new. It's not the computer's fault, the specs are fine: Intel Core i5 processor, 6GB ram, 1TB internal memory, etc. So I'm pretty sure it's the OS.

Here's a few of the problems I've been having:
1. Half of the time the apps on the start screen (the "tiles") don't work. They open to a brightly coloured screen, and after about two minutes they simply crash. This happens for all apps apart from "Desktop" (which isn't really an app).
2. When I try and download a program, the installer or setup program won't open. It asks if I'd like to allow the program to make changes on my desktop etc, I click "Yes", and nothing happens. Double clicking the setup or installer doesn't work either. This has happened to me with only three programs I've tried to install so far (iTunes, Audacity and Skype). Running them as an administrator does nothing either.
3. Occasionally, programs won't open, but they appear to be running in Task Manager, for example: Google Chrome, Minecraft. The only way to fix this is to turn the laptop off and then on again.
4. Restarting doesn't work. It simply shows the restarting screen and the loader, and will stay there for hours if left alone. The only remedy to this is to hold the power button, which nobody likes doing.
5. The "Photos" app/tile only displays certain photos (about 5% of all of my pictures/photos), no matter what format they're in.

So those are all the problems I can think of at the moment, there are probably a few more minor ones which I can't remember. Any help or advice would be greatly appreciated. Thanks.
Dancing elephant :dinesh:
 

My Computer

System One

  • OS
    Windows 8
Sounds like some major issues. Probably best to just start from scratch. That way if it still dosent work you will know its a hardware issue and can get it replaced. Or if you dont feel like messing with it just get an exchange, after all its brand new.
 

My Computer

System One

  • OS
    Windows 8 Pro With media Center
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core 2 Quad Q8300 @ 2500MHz
    Motherboard
    Gigabyte EP43-UD3L
    Memory
    4096MB (2 x 2048 DDR2-SDRAM)
    Graphics Card(s)
    nVidia GeForce 8600 GT (512MB)
Hmmmm. I would call HP and ask them to walk you though a full system restore. Kinda sounds like you don't have the right resolution set for the video. Metro will not work and even crash if the resolution is not at least 1024x768. But, I think out-of-the-box the resolution of ANY modern laptop should be at least 1024x768 if not higher. Unless you changed the resolution for whatever reason.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Nokia Lumia 2520
    CPU
    Qualcomm® Snapdragon™ 800
    Memory
    2GB
    Monitor(s) Displays
    10.1"
    Screen Resolution
    1920 x 1080
    Hard Drives
    32GB SSD
    Case
    Asus Case
    Keyboard
    Microsoft Wedge Keyboard
    Mouse
    Bornd Bluetooth Mouse
    Browser
    IE 11
Didn't change anything, just set the laptop up as instructed by the manual. And it took forever to boot. Update on the problem, just uninstalled the Skype app/tile, now when I go to the store it tells me I already have the app installed.

What is this, I don't even.
 

My Computer

System One

  • OS
    Windows 8
I would agree with cmlusco. Try a full system restore. Or try to do a reset of windows 8 from the settings panel. If you're not comfortable doing this yourself, call HP Tech Support.

Bring up the charms by pressing Win+C
Choose Settings (gear icon)
Choose Change PC Settings
Choose General

You can try Refresh your PC, which will keep your files intact but if that gives you problems as well, Choose remove everything and Reinstall Windows, which sets your PC to default factory settings.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center
    CPU
    Intel Core i5-3470 3.20GHz
    Motherboard
    MSI Z77MA-G45
    Memory
    Corsair Vengeance 8GB (4GBx2) Dual Channel DDR3 Memory
    Graphics Card(s)
    AMD Radeon HD7770
    Sound Card
    Realtek HD Audio ALC892
    Monitor(s) Displays
    LG W2261VP
    Screen Resolution
    1920x1080
    Case
    Aerocoll VS-9
    Keyboard
    Logitech G105
    Mouse
    Logitech G400
Agree. Sounds like a major system problem. Most of the things you're seeing should not be happening at-all. At this point it certainly does sound like it's the computer's fault. Win8 does have a few minor glitches here and there but your list suggests major component failure.

-Max
 

My Computer

System One

  • OS
    Windows 7 Ultimate 64-bit
    System Manufacturer/Model
    Dell Inspiron 17R / Dell XPS 8300
    CPU
    Intel i5 (17R) / Intel i7 (XPS)
    Memory
    8GB / 8GB
Agree. Sounds like a major system problem. Most of the things you're seeing should not be happening at-all. At this point it certainly does sound like it's the computer's fault. Win8 does have a few minor glitches here and there but your list suggests major component failure.

-Max

Agreed. The OP seems to have gotten a faulty computer. Seanod5, I'd not mess around with it, get it returned for a new one ASAP. If it's a lemon to begin with, you're likely to have issues down the road.
 

My Computer

System One

  • OS
    Windows 8 Pro w/Media Center, Windows RT
Take it back... Good luck!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
I refreshed the computer, and so far everything seems to be working fine, so I'll see how it goes for a while. If I experience any more problems I probably will take it back to the shop and see what they can do, but at the moment things seem to be working fine again. Thanks for your help :)
 

My Computer

System One

  • OS
    Windows 8
Excellent, I hope that takes care of it!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
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