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HELP!! My windows 8 new laptop wont turn on :(

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  1. #1



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    HELP!! My windows 8 new laptop wont turn on :(


    I was having problems with my new computer (HP Envy m6, running windows 8). It was not signing me out properly and would not shut down. I thought that maybe I just needed to update the windows software. But upon updating the software and turning my computer back on it gave me a black screen with one blue box that says "Selected boot image did not authenticate. Press <Enter> to Continue. If I press Enter the computer the computer turns off (turning back on displays the same message). If left on nothing changes and it will continue to run the computer.

    Please help me, thanks :


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  2. #2
    znod's Avatar

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    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
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    Did your computer come with an install disc? Does it have a recovery partition? If yes on the first, you might be able to repair Windows start up by starting up with your disc and choosing the repair computer option. I can't remember if you can access an HP recovery partition from here, but, really, I think not. If yes on the second, you may be able to access the recovery partition by starting up by holding down on some f key. Not sure which though on you machine. Implementing the recovery partition would restore your computer to factory fresh--which is way better than you are now.
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  3. #3
    theog's Avatar

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    Welcome to EightForums.

    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD.
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8




    Did you make the OEM manufacturer's Recovery Disks?

    http://h10032.www1.hp.com/ctg/Manual/c03502680.pdf


    Quote Originally Posted by HP/Compaq

    Creating HP Recovery media

    HP Recovery Manager is a software program that offers a way to create recovery media after you
    successfully set up the computer. HP Recovery media can be used to perform system recovery if the
    hard drive becomes corrupted. System recovery reinstalls the original operating system and the
    software programs installed at the factory, and then configures the settings for the programs. HP
    Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
    How to Order Recovery DVD's
    Country-Language Selector | HP® Support
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  4. #4



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    windows


    No, my laptop didn't come with any discs or anything, just some simple papers that gave me tips on how to use windows 8.
    And when the blue screen comes on, there's nothing that I can do!! If i press any keys it will make a beeping sound and if I press enter it will shut down my laptop. So there's really nothing that I can do, because when i shut down and turn my laptop back on after the fifth time the blue screen is still there.
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  5. #5
    theog's Avatar

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    So you did not use HP Recovery Manager to make your Recovery Disks.
    How to Order Recovery DVD's
    Country-Language Selector | HP® Support


    Did you make the Startup Repair CD?
    System Repair Disc - Create in Windows 8
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  6. #6
    znod's Avatar

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    Forgetting about having a disc as mentioned in my earlier comments, did you try holding various f keys down (one per start up attempt) immediately upon trying to start your machine. Don't wait for anything to appear on the screen before holding down.
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  7. #7
    theog's Avatar

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    Try this from your manual.

    Quote Originally Posted by HP/Compaq

    Using System Diagnostics

    System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
    functioning properly.
    To start System Diagnostics:
    1. Turn on or restart the computer, quickly press esc, and then press f2.
    2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
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  8. #8
    theog's Avatar

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    Try press F11 for Recovery Option.

    Quote Originally Posted by HP/Compaq
    You can initiate this option by using the f11 key or from the Start screen.
    To use the f11 key:
    1. Press f11 while the computer boots.
    – or –
    Press and hold f11 as you press the power button.

    Try this, starting at 1) & down until Windows 8 boots OK.

    1)Automatic Repair - Run in Windows 8

    2)Refresh Windows 8

    3)Reset Windows 8
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  9. #9



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    Um when I tried to refresh the blue screen was gone yay! But then when i tried to log in my user account was gone and replaced by this other account called: Other Account
    what is that???



    edit- I finally fixed it thank you all so much!!
    Last edited by katherinetp; 30 Nov 2012 at 06:03 PM.
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  10. #10
    theog's Avatar

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    Looks like you had a big problem with your account, & Refresh has made a new account.
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