Join Date : Sep 2009
Provo, Utah
Posts : 113
Windows 7 Ultimate 64-bit
Walk me Through Reading a Memory Dump
So I want to know how to read a memory dump file, and as my system crashed this morning, it provides a good opportunity. I used the Seven Forums dump tool to make this, minus the memory dump which is too large. Actually, it's still too large, could the file size limit on the uploader be changed to a little bit more, like 2mb? I hope one of you guys can help me learn to help myself.
System Manufacturer/Model Number Zen Productions/000001 OS Windows 7 Ultimate 64-bit CPU Intel Core i7-860 Motherboard Gigabyte GA-P55A-UD4P Memory Corsair Dominator 2x2gb @ 1600mhz Graphics Card ATI Radeon 5770 HD OCd Sound Card Integrated HD Audio Monitor(s) Displays Samsung P2570HD Screen Resolution 1920x1080
Keyboard Logitech G110 Mouse Logitech MX Revolution PSU Corsair 750W HX Case Antec P183 Cooling Corsair H-50 Hard Drives Western Digital Caviar Black 500gb Internet Speed 500kb/s average
System Manufacturer/Model Number HP Pavilion dv7-1199 Notebook OS Windows 7 x64 Ultimate CPU Intel Core2 Duo T9400 2.53 GHz Memory 4 GB Graphics Card GeForce 9600M GT Monitor(s) Displays 17" laptop display, 22" LCD and 32" Full HD TV through HDMI Screen Resolution 1440*900, 1600*1050 and 1920*1080
Keyboard Logitech diNovo Media Desktop Laser (bluetooth) Mouse Logitech MX1000 Laser (Bluetooth) Hard Drives Internal: 2*Toshiba 320 GB MK3252GSX ATA,
External: 1TB for backups, 1TB network drive for media Internet Speed 50 MB VDSL Other Info Windows 7 Ultimate Retail Full in English, additional Guest-user accounts in Finnish, German and Swedish (Working languages English & Swedish, Family language German, my own language, mother tongue, Finnish. I really need Ultimate to get to use Language Packs!)
System Manufacturer/Model Number Zen Productions/000001 OS Windows 7 Ultimate 64-bit CPU Intel Core i7-860 Motherboard Gigabyte GA-P55A-UD4P Memory Corsair Dominator 2x2gb @ 1600mhz Graphics Card ATI Radeon 5770 HD OCd Sound Card Integrated HD Audio Monitor(s) Displays Samsung P2570HD Screen Resolution 1920x1080
Keyboard Logitech G110 Mouse Logitech MX Revolution PSU Corsair 750W HX Case Antec P183 Cooling Corsair H-50 Hard Drives Western Digital Caviar Black 500gb Internet Speed 500kb/s average
So I want to know how to read a memory dump file, and as my system crashed this morning, it provides a good opportunity. I used the Seven Forums dump tool to make this, minus the memory dump which is too large. Actually, it's still too large, could the file size limit on the uploader be changed to a little bit more, like 2mb? I hope one of you guys can help me learn to help myself.
First i'm not a expert but i can tell what i can someone finds mistake please correct me.
The Dump file is pointing to Memory Corruption for beginners BlueScreenViewer is the best software to look and find. There you can find Bugcheck code that is key to find the what is going on in your case its "SYSTEM_SERVICE_EXCEPTION (3b)" description is
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002cc272d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a555070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Then You can find something called "Address in Stack" and a Driver will be highlighted in Pink that could be the reason. If the Dump finds the exact driver it will say that otherwise it will say ntkrnlmp.exe which might not be the problem. So in your case its saying ntkrnlmp.exe so it didn't find the right driver or something else could be the problem. Now the next step is to find the old drivers. You can find a list of drivers and a date in it you have to update the old one. In your case the oldest one is "RTCore64.sys Wed May 25 12:09:12 2005" which might the problem.
Also cross check your Bugcheck code: SYSTEM_SERVICE_EXCEPTION (3b) in MSDN for get more info on it.
Then your question would be how i found "Memory Corruption"
I also run the Dump file using WinDB in SF under Crash and Debug session Crash and lockup debug 'How To' - Windows 7 Forums to configure and use it.
When you run the WinDB there you will find a line "Probably caused by" which might be the reason in your case it mentioned Probably caused by : memory_corruption that's why i told it might be the Memory Corruption
Now you found the problem (Not exactly lets guess that might be the problem) the solution part i used to refer John (Usasma's) website www.carrona.org here you have the Bugcheck code and descriptions and steps to be done to fix it
In your case follow this link Memory Diagnostics and perform Memory Diagnostic (Not the Windows one) you will Download Memtest86+ burn it to a disk and run it.
Then Update the Driver i.e. RTCore64.sys (NOT FROM WINDOWS UPDATE)
Then other things that can cause is a Bad BIOS or outdated one. Or a Antivirus / Firewall (especially Zone Alarm)
System Manufacturer/Model Number Custom OS 7 Home Premium X64 CPU AMD Athlon 64 3400+ (single core) Motherboard Foxconn NF4UK8AA Memory 2 X 1GB OCZ Platinum DDR400 Dual Channel Graphics Card PNY GeForce 7300 256MB PCIE Sound Card NVIDIA nForce4 Ultra onboard chipset Monitor(s) Displays 2 x Acer AL1716 Screen Resolution 1280 x 1024
PSU Antec Earthwatts EA-430D Case Evercase Hard Drives Maxtor 6Y060L0, WD 1600JS Internet Speed 10M UP, 1M DOWN Cable Other Info Windows Experience Index: 3.3
System Manufacturer/Model Number Zen Productions/000001 OS Windows 7 Ultimate 64-bit CPU Intel Core i7-860 Motherboard Gigabyte GA-P55A-UD4P Memory Corsair Dominator 2x2gb @ 1600mhz Graphics Card ATI Radeon 5770 HD OCd Sound Card Integrated HD Audio Monitor(s) Displays Samsung P2570HD Screen Resolution 1920x1080
Keyboard Logitech G110 Mouse Logitech MX Revolution PSU Corsair 750W HX Case Antec P183 Cooling Corsair H-50 Hard Drives Western Digital Caviar Black 500gb Internet Speed 500kb/s average