Solved Internet Connectivity Error After Installing SPORE?

stargirl

New Member
Messages
2
I just finished installing SPORE on my new HP Pavilion laptop, which runs Windows 8. The installation was successful, but when I clicked on the SPORE icon, I was greeted with this:
Please Send Help!.png
"The game can not start. The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again."

I restarted my computer twice and checked my wi-fi accessibility several times; I am not on airplane mode and my internet is working correctly everywhere else. I have since attempted to reopen SPORE several times, from both the home and desktop screens, but it continues to display the same message even though my internet is (I'm pretty sure) 100% working.

Note:
This same thing happened when my computer wanted to open the Windows Store and download HP Connected Music, but after restarting my computer these problems solved themselves.

I have both WebRoot and Norton security anti-virus, though I don't believe I've activated Norton because I didn't want it in the first place.

Thanks for reading! Please help!
 

My Computer

System One

  • OS
    Windows 8.
    Computer type
    Laptop
    Antivirus
    WebRoot
UPDATE: I uninstalled Norton for good and installed a few Windows updates, and now everything is running smoothly. Darn competing a/v software!
 

My Computer

System One

  • OS
    Windows 8.
    Computer type
    Laptop
    Antivirus
    WebRoot
Can't necessarily say it was the AV when you were missing some Windows updates...

UPDATE: I uninstalled Norton for good and installed a few Windows updates, and now everything is running smoothly. Darn competing a/v software!

It could have also been a simple firewall block through Norton.

Anyway glad you got it sorted.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
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