Windows 8 and 8.1 Forums

Printer didn't fully install, now cannot remove

  1. #1

    Posts : 4
    Windows 8 Enterprise RTM 32 bit

    Printer didn't fully install, now cannot remove

    I tried to install my HP OfficeJet 6500 network printer and it hung half way through installing it. I tried to remove the printer, and it shows a status of Removing Device. It never completes removing the device. I add the printer again and I have another device for that printer that installed and works correctly. I've rebooted and it still shows the one instance of the printer as removing device.

    Windows update also thinks I need an update for the device. It will download the update, but fails to install it. It's like something has corrupted or locked some of the files. I just cannot figure out how to clear it out.

    System information: Acer W500 Tablet, Windows 8 Enterprise RTM 32 bit, 2 GB RAM, 128 GB SSD, clean install, all other devices and applications are working fine.

      My System SpecsSystem Spec

  2. #2

    Posts : 4
    Windows 8 Enterprise RTM 32 bit

    I used the Windows 8 Refresh and that fixed it. Of course it uninstalled a few things that I had already installed. Luckily I didn't have that much stuff installed.

    I think I know what went wrong. Since I'm using the Enterprise version of Windows 8, it didn't prompt me for a license key during installation. Of course that means it didn't automatically activate. It appears you cannot install Windows Updates, 3rd party drivers, and some 3rd party software unless Windows is activated. When it tried to install my printer it needed to download the driver from Windows Update. That failed and it locked things up. Later I had run a script to apply the correct license key and activated Windows. Then I was able to do all those things I could not do before activation.

    After the refresh I was able to install the printer (downloading the driver from Windows Update) and reinstall the applications that the refresh removed.
      My System SpecsSystem Spec

Printer didn't fully install, now cannot remove

Similar Threads
Thread Forum
Unable to fully install custom theme (All info provided)
Hello there! I recently built a new PC (Specs: Sankta Ilfana - Profiel - Tweakers ) should they be of any use to anyone. I am running Windows 8.1, legal install, fully patched. I installed the following theme: Sub Zero Sapphire Windows 8.1.1 Theme by following these steps: How to install and...
Cannot install printer from disk
Hi all,, could I have help here please? I have a hp laptop and a hp 5510 photo smart printer and when I put the disk in to install it I get the following message. The computer does not meet the following system requirements The operating system of this computer is not supported. This...
Installation & Setup
Didn't go through with install
Hi, Basically I updated my BIOS which somehow caused my drive letters to change. My C:\ drive was changed to F:\ and I couldn't boot into Windows, I tried CMD in recovery mode to try to fix the MBR "bootrec /fixmbr" etc etc. That didn't work so I decided to reinstall Windows but on another...
Installation & Setup
Cannot install printer
Hi, add printer does not find my printer. printer installs fine on wife's same Acer Iconia Tab W500 with standard w7. i do can see the printer in the network folder using explorer. tried add devices, rebooted several times etc etc. any ideas?:think:
Installation & Setup
Add/Remove not fully populated
I've noticed my Add/Remove list is pretty sparse with lots missing. Any idea how to repopulate it as a program I want to remove doesn't have a visible uninstall file in its folders.:cry: Win8 64 up-to-date
Performance & Maintenance
How to remove Norton fully/help
I think Norton protection is messing up my computer. It keeps asking to do more to load it.
System Security
Remote printer install
Hello all. I was wondering if anyone found a way to map to a remote pc to install a printer. In windows 7 I know there was an add printer button available after mapping to a pc on the network. eg (\\pcname\). I have yet to find this in windows 8. If anyone has and can share how to do this it would...
Drivers & Hardware

Eight Forums Android App Eight Forums IOS App Follow us on Facebook